SHM Posted April 21, 2023 Posted April 21, 2023 I have 2 nearly identical Polisy systems running at separate locations on the same type of network. Running IoX 5.6.0 and PG3 3.1.20. I have noticed that on one system, when opening IoX launcher the finder immediately opens the WAN and LAN options for both sites. When I open IoX launcher on the other system, the finder opens very slowly and often only the LAN address for the second site is displayed. Refresh does not do anything and opening a saved finder file does display the other WAN/LAN addresses, but very slowly and only for that session. I use the same laptop to open IoX launcher and it has the latest Java. Any ideas?
DennisC Posted April 21, 2023 Posted April 21, 2023 (edited) You might need to increase Java memory, instructions are in the wiki. Here is the link: https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_is_very_slow_or_hangs Edited April 21, 2023 by DennisC Added link 1
SHM Posted April 23, 2023 Author Posted April 23, 2023 The Java memory was at 512 so I increased to 1024 with no effect
DennisC Posted April 23, 2023 Posted April 23, 2023 You indicated the latest Java version is installed, I did the update yesterday and my Java is build 1.8.0_371-b11. Does that match what you have?
Geddy Posted April 23, 2023 Posted April 23, 2023 On 4/21/2023 at 11:50 AM, SHM said: Any ideas? Is your network hardware identical at both locations? You're using the same laptop at both locations, but is the network the same? That's probably the only difference/issue there could be. As you implied...all else being the same. My experience (and self rationalizing) is the IoX Finder window will "cache" the IP of last known local address (in the .state files mentioned in the wiki); when it doesn't find an existing entry "locally" it then (apparently) wipes everything out. Upon refreshing it will do a local poll and load any broadcasting IoX device on the local network. It's an issue I've experienced myself with a laptop when running IoX Launcher while remote it wipes out all entries because there's no local connection (I'm not running any devices elsewhere). I have my portal connection entered and that will usually remain, but even then I've seen that wiped out. Once you've connected to the other location once does it wipe out again when you next run IoX Launcher? I would expect the next time you run it the new local stored device should remain visible and open slightly quicker than the initial time.
SHM Posted April 24, 2023 Author Posted April 24, 2023 So both locations have virtually identical networks (equipment, speed) and the laptop is used for both. For site 1, the IoX launcher opens the LAN AND WAN options almost immediately. For site 2, I just tried and launcher initially was blank and at the top of the window it displayed "IoX finder not found." After about 30 seconds, the LAN option for site1 appeared. Waited several minutes, then hit refresh and the LAN for site 2 appeared. No WAN options unless I load it from a saved finder file.
johnnyt Posted May 1, 2023 Posted May 1, 2023 (edited) I migrated to IoP 4 days ago after upgrading Java and ever since IoX Finder does not remember the IoP link I added. I've added it many times and it's not working. Strangely it does remember 994i link, which is now offline. Both my 994i and Polisy are on their own VLAN subnet so I always need to add the IoX IP address but it's always remembered them until now. This morning I tried the launcher on a PC that is still at previous Java version and it remembered my IoP (and 994i), so I think there's something about the latest Java version that's at least part of the problem. @SHM you may want to check the Java version on the different machines you're using to see if that's the problem in your case too. It's strange that it remembers the now missing 994i but not IoP. The latter was on the list before I migrated to it. Since I did "Upgrade Package" to 5.6.0 from 5.5.9 before migrating, it could also be 5.6.0 related - or combination of the two. Edited May 1, 2023 by johnnyt
MrBill Posted May 1, 2023 Posted May 1, 2023 14 minutes ago, johnnyt said: but it's always remembered them until now. Sounds like a corrupt .state file... close the admin console, delete them and they will regenerate next time the admin console is opened. https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored 1
johnnyt Posted May 1, 2023 Posted May 1, 2023 yes that worked. in addition to deleting the *udi* files in temp folder per the wiki, I also cleared Java cache for what that's worth. udi_launcher.state wouldn't delete until I restarted machine. It was allegedly 'in use' even though IoX Finder wasn't running.
MrBill Posted May 1, 2023 Posted May 1, 2023 20 minutes ago, johnnyt said: udi_launcher.state wouldn't delete until I restarted machine. It was allegedly 'in use' even though IoX Finder wasn't running. bingo! 1
SHM Posted May 8, 2023 Author Posted May 8, 2023 I tried all those things but still have no luck. IoX launcher displays the LAN addresses fairly quickly but need to "load" the saved IoX finder to display the WAN addresses. Weird. Only happens at 1 site.
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