CPrince Posted June 5, 2023 Posted June 5, 2023 A while back there was a UD Mobile update that started reported the portal status. Well, I never thought much about it. From the start it is constantly going offline and online maybe once a day to about 6 times a day for a minute or less. Starting yesterday, it started bouncing several times going offline for about an hour then coming back online. All the time I can access Policy from admin console. UD Mobile is not even reporting all the events. Inside of Polisy, it shows a red flag. Then green. This morning it was offline. I clicked refresh and it went back on line. I am using Polisy ver 5.6. Portal shows it offline too. Now it is online. What does this mean?
SHM Posted June 5, 2023 Posted June 5, 2023 I am having the same issue. No problems with internet or power.
MrBill Posted June 5, 2023 Posted June 5, 2023 7 hours ago, CPrince said: A while back there was a UD Mobile update that started reported the portal status. Well, I never thought much about it. From the start it is constantly going offline and online maybe once a day to about 6 times a day for a minute or less. Starting yesterday, it started bouncing several times going offline for about an hour then coming back online. All the time I can access Policy from admin console. UD Mobile is not even reporting all the events. Inside of Polisy, it shows a red flag. Then green. This morning it was offline. I clicked refresh and it went back on line. I am using Polisy ver 5.6. Portal shows it offline too. Now it is online. What does this mean? Does the ISY Error log give any clues as to why it's disconnecting? This morning @bmercier had a scheduled maintenance that caused interruption, but it sounds like your speaking of much more frequency.
CPrince Posted June 5, 2023 Author Posted June 5, 2023 @MrBilllog under tools in Polisy? Nothing. Maybe event viewer? I ran the log while it was down and ran it after it came up. Not a whole lot of entries for the particular time frame. UD Mobile did not catch this mornings event. It has never been down long enough to create issue in the past. Today, so far so good. Yesterday I asked Alexa to do something at 3 or 4 different times and it was down. Agave Couldn't connect either. My 4/8 button keypads worked fine. Admin console was up and running fine.
MrBill Posted June 5, 2023 Posted June 5, 2023 Tools > Error log in the admin console. When you say nothing do you mean the error log is empty (which doesn't sound correct) or no entries match the time of disconnections and reconnections? 1
CPrince Posted June 6, 2023 Author Posted June 6, 2023 @MrBillI was looking at the Tools>Log, not the Tools>Error Log. According to UD Mobile the system went down/up this morning from 12:49 to 1:18. This is what the error log reports for that time. Tue 2023/06/06 12:48:20 AM 0 -101 portal Tue 2023/06/06 12:49:05 AM 0 -140000 my.isy.io Tue 2023/06/06 12:50:20 AM 0 -140000 my.isy.io Tue 2023/06/06 12:52:05 AM 0 -140000 my.isy.io Tue 2023/06/06 12:54:20 AM 0 -140000 my.isy.io Tue 2023/06/06 12:57:05 AM 0 -140000 my.isy.io Tue 2023/06/06 01:00:20 AM 0 -140000 my.isy.io Tue 2023/06/06 01:04:06 AM 0 -140000 my.isy.io Tue 2023/06/06 01:08:21 AM 0 -140000 my.isy.io Tue 2023/06/06 01:13:06 AM 0 -140000 my.isy.io Tue 2023/06/06 01:54:54 AM 0 -170001 <s:Envelope><s:Body><u:GetCurrentSystemStatus xmlns:u="urn:udi-com:service:X_Insteon_Lighting_Service:1"><SID>uuid:0</SID></u:GetCurrentSystemStatus></s:Body></s:Envelope Looks like Polisy was trying to hit the server at 1, 2, 3, 4 and 5 minute intervals.
MrBill Posted June 6, 2023 Posted June 6, 2023 @CPrince you'll probably need to open a ticket to find out what the first line means and what could cause it. Tue 2023/06/06 12:48:20 AM 0 -101 portal the successive entries we both assume to be reconnect attempts.
CPrince Posted July 1, 2023 Author Posted July 1, 2023 I found the problem. I have a bridge between Polisy and my network as I don't have a network drop in that closet. The bridge is small, out of site, out of mind. Well the bridge was malfunctioning. 2
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