Excalibur78 Posted October 2, 2023 Posted October 2, 2023 I just restored my ISY and now I can't connect. The IP is pingable but nothing I do seems to connect. What do I do?
Excalibur78 Posted October 2, 2023 Author Posted October 2, 2023 I was able to connect to the ISY admin console but now it won't take my password or the default admin/admin. I tried resetting it.
Geddy Posted October 2, 2023 Posted October 2, 2023 @Excalibur78 Welcome to the forums. First off, What ISY device do you have? Is this an ISY994 or a newer device, Polisy or eisy? What firmware are you running? How are you attempting to access admin console (IoX Launcher or admin.jnlp)? What computer OS are you using (Windows (what version), macOS, or other?) Beyond that - what did you do that you needed to restore the backup?
Excalibur78 Posted October 2, 2023 Author Posted October 2, 2023 Thanks Geddy for all your help! ISY994i v5.3.4 I'm attempting to access it via IoX Finder. I've tried LAN and CLOUD but can't get either to work. It's a win11 machine. I added 2 new switches today and then backed it up. I was working on the UD mobile app and accidently deleted the new switches so I figured a restore would be pretty quick since I just did a backup. Now my log/pass doesn't work like it did before. I was using my account from https://my.isy.io/index.htm to log into the admin console. Nothing seems to work now.
Geddy Posted October 2, 2023 Posted October 2, 2023 1 minute ago, Excalibur78 said: I was using my account from https://my.isy.io/index.htm to log into the admin console Thanks for the product and firmware. If you're using IoX Launcher and trying the local URL then either local or cloud option those should both be the local device user (admin) and pass (either "admin" or something you changed it to). If you have it connected to the UD Portal you can use the URL in the Portal information area to get to the admin console and use your portal credentials and it should load/login. I think somebody just commented though that if you log in that way it doesn't give you the option to change the local credentials. I don't have an ISY994 running currently to test it and certainly not one with an active portal account. Is UD Mobile still able to access the device? I've never tried this, but in the admin section of the UD Mobile app it has a "Set Credentials" option to "Set local username and password". That might be an option to reset them to admin/admin then try from the computer. I'm not sure how that works so you might need to run a sync just to be sure it's written back to the ISY994. I don't see anything in the wiki for that in the menu so it's either new and hasn't been detailed or just works as expected and didn't need to be spelled out. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Admin_Tab
Excalibur78 Posted October 2, 2023 Author Posted October 2, 2023 (edited) I can't see it online at all anymore. How do I reset the PLM and ISY? I have a backup to restore if I can get access. Can't get in no matter what I do for a login/password. Edited October 2, 2023 by Excalibur78
Geddy Posted October 2, 2023 Posted October 2, 2023 @Excalibur78 Don't reset anything yet! You've got a few options: Go to the portal and see if there is a green dot next to the ISY. That will indicate that it's at least connected to the network and able to communicate with the portal. Look at the information then ISY Information and use that "Admin Console URL" to add to the IoX Finder window above. Use your portal email and pass to log into the admin console. If you still can't get that to work here's how to reset the password for the ISY994: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Resetting_Your_Userid/Password#ISY-994i_Series I've never attempted this, but guessing this should still work. Be careful though because I think if you hold it too long you could factory reset the device. So proceed with caution. Though, you do have a backup. (Looks like 30 seconds will reset the ISY994 so just don't hold it that long!) NEVER reset the PLM! That has NOTHING to do with logging into the device. If you think you have a PLM issue make sure that it is powered on first before connecting the ISY994 to power. Allowing 60 seconds for the PLM to power on and be stead then powering on the ISY994 watch the lights on the front of it. https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights If the lights to not behave as expected try replacing the power supply to the ISY994 (specs given in above link). PS: Use the mention or quote a section to get it to notify me of a reply. Mention start with @ then type the name and a list will appear below the text (). Select the screen name (by clicking on it or cursor down and enter on the name) you're wanting to mention and it should turn blue like your name does above.
Excalibur78 Posted October 2, 2023 Author Posted October 2, 2023 I got it working again. I ended up opening the ISY.....wiping the SD card then restoring. 1
Geddy Posted October 2, 2023 Posted October 2, 2023 @Excalibur78 good to hear! Maybe a bit extreme, but glad you got it working again.
Excalibur78 Posted October 2, 2023 Author Posted October 2, 2023 Thanks again for all your help! I love your stuff. 1
DennisC Posted October 3, 2023 Posted October 3, 2023 @Excalibur78 FYI, you are running on an old platform that is no longer developed or supported. You should consider upgrading to the current device, eisy. https://www.universal-devices.com/eisy/
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