EISY Network Issue?

[DNewkirk]

I have been an Insteon/ISY user for about 7 years and have about 80 devices and a couple dozen programs, although my experience is limited to basic Insteon control and programs.  I migrated my ISY 994i 5.3.4 to EISY 5.7.1 yesterday.  It was a bit more of a process than the wiki migrate process seams to indicate, but in the end I was able to get the EISY connected to my Insteon network and load my ISY backup to get the Insteon side of things working, with some caveats:

• My EISY's date and time won't update.  I am stuck in February, 2021.  Obviously, this wreaks havoc with my scheduled items.  In the admin console, on the configuration>system tab, it shows the time and allows me to set the time zone, but there are no controls for the time sync, i.e. time server, poll interval, manual set time, etc. as there was in 5.3.4.  I don't know if this is by design, or if there is something keeping these items from loading.  In any case, I can't update the time, and it isn't updating itself.
• The EISY web server seems to be missing some htm files.  If I go to eisy.local:8080 or https://eisy.local:8443, I get a 404 error.  If I go to eisy.local:8080/desc, the xml file loads, and I can get to the admin console from the LAN through IoX finder, so it seems that the EISY web server is serving pages, it just doesn't have its home page (and possibly others).  If I go to eisy.local:8080/admin, the Keep this web page open page loads, but the admin console never loads.  Eisy.local:8080/index.htm gives a page not found error.  I tried going into configuration>networking>web server and clicking on Use Default then rebooting, but it didn't help.
• My Polyglot dashboard won't load.  If I choose Polyglot V3 from IoX Launcher, it takes me to the Polyglot login page (as does eisy.local:3000).  After I login, it brings me to the Portal to login.  I login to the portal, and it brings me back to Polyglot with a page that just says PortalAuth at the top with two links:  Home and Login, both of which just bring me back to the Polyglot login page, and the process repeats.

I have successfully migrated my portal account, connected to the EISY and sync'd my network to UD Mobile, so the portal connection and UD Mobile seem to be working.  I have cycled power on the EISY and reset my router multiple times (my EISY is connected via ethernet, so Wi-Fi is not in the equation.  I have also updated Java, cleared my cache, downloaded the latest start.jnlp, etc.  I have also opened a ticket on this item, but am hoping someone can provide some input on what the issue might be.

Thanks in advance for any advice from more experienced users on the forum.

[DNewkirk]

Another data point:

I went into Help>About in the admin console, and the last line says:  Internet Access:  disabled.

So, this whole thing could just be a misconfiguration on my part, but I can't find where to change this setting.  In configuration>portals, my portal connection is active and registered.

[DennisC]

1 hour ago, DNewkirk said:

My EISY's date and time won't update.  I am stuck in February, 2021.  Obviously, this wreaks havoc with my scheduled items.  In the admin console, on the configuration>system tab, it shows the time and allows me to set the time zone, but there are no controls for the time sync, i.e. time server, poll interval, manual set time, etc. as there was in 5.3.4.  I don't know if this is by design, or if there is something keeping these items from loading.  In any case, I can't update the time, and it isn't updating itself.

Have you done an update packages on the Configuration Tab, followed by a reboot? If that doesn't clear this up, try power cycling.

1 hour ago, DNewkirk said:

The EISY web server seems to be missing some htm files.  If I go to eisy.local:8080 or https://eisy.local:8443, I get a 404 error.  If I go to eisy.local:8080/desc, the xml file loads, and I can get to the admin console from the LAN through IoX finder, so it seems that the EISY web server is serving pages, it just doesn't have its home page (and possibly others).  If I go to eisy.local:8080/admin, the Keep this web page open page loads, but the admin console never loads.  Eisy.local:8080/index.htm gives a page not found error.  I tried going into configuration>networking>web server and clicking on Use Default then rebooting, but it didn't help.

The correct way to access eisy is from the IoX Launcher. Delete your Java files (all 3 boxes), and then download IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

After downloading, just click on it and it will put the IoX Launcher on your desktop. Do not unzip the file.

According to your post, you have done all of this already. Have you cleared your browser cache? Or maybe try a different browser?

1 hour ago, DNewkirk said:

My Polyglot dashboard won't load.  If I choose Polyglot V3 from IoX Launcher, it takes me to the Polyglot login page (as does eisy.local:3000).  After I login, it brings me to the Portal to login.  I login to the portal, and it brings me back to Polyglot with a page that just says PortalAuth at the top with two links:  Home and Login, both of which just bring me back to the Polyglot login page, and the process repeats.

You access Polyglot from the following: http://xxx.xxx.x.xxx:3000/ Replace the "x" with your eisy IP address.

1 hour ago, DNewkirk said:

I went into Help>About in the admin console, and the last line says:  Internet Access:  disabled.

This is normal, don't worry about it.

[DNewkirk]

Thanks for your response, Dennis.

I have updated packages and rebooted multiple times (both by clicking Reboot on the configuration tab and by unplugging and replugging the power supply).  If I update packages now, it just tells me that I am up to date (IoX 5.7.1 and PG3x 3.2.16).

I can get to the EISY from the IoX Launcher to launch the admin console, but with the ISY, I also used the Ajax interface from the local webserver to control devices when I am home.  I assumed that this was still available on the EISY, although maybe I am mistaken.  I have tried the access from several different browsers, so I don't believe the browser cache is the issue.  I know the webserver is working (can download the admin console via eisy.local:8080/admin.jnlp), but it seems to be missing many of its files, including its home page.

Regardless of how I access Polyglot (either from xxx.xxx.xxx.xxx:3000, eisy.local:3000, from Iox Launcher, or from Node Servers>Launch Polyglot in the admin console, the result is the same.  I log in (to Polyglot and then the portal) and get to a page that just says PortalAuth (see attached).

Although these are all concerns, my biggest issue is the fact that the EISY won't update its date and time, and there are no controls for date and time in the Configuration>System tab, so I can't even provide the date and time manually.  This means none of my automations will run (or more accurately, they won't run at the right time which is even worse).

I was considering a Force Upgrade from UD Mobile Admin>Firmware under the assumption that that would force write all update files even though the system is reporting it is up to date, but I was hesitant to do that unless someone advises me that it might help.  As I mentioned, I do have a ticket open, so I may have to wait until I get a response from the support team.

[Geddy]

1 hour ago, DNewkirk said:

but with the ISY, I also used the Ajax interface from the local webserver to control devices when I am home

Try this:   http://eisy.local:8080/WEB/udajax.htm
 

If your router isn’t allowing friendly URL replace “eisy.local” with the IP address of you’re device.

Make sure you have set an IP reservation on your router so the eisy is always at the same IP address.

As for the time issue, you should be able to change location in admin console on configuration tab just as you did in the ISY994. 

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Configuration_Tab

(I know this is “old”, but still applies for the most part)

4 hours ago, DNewkirk said:

I went into Help>About in the admin console, and the last line says:  Internet Access:  disabled.

This is normal and not impacting anything. Don’t try to enable it. That’s not necessary for normal operations. 

PS: @DNewkirk welcome to the forums!

[DNewkirk]

9 minutes ago, Geddy said:

Try this:   http://eisy.local:8080/WEB/udajax.htm
 

If your router isn’t allowing friendly URL replace “eisy.local” with the IP address of you’re device.

Make sure you have set an IP reservation on your router so the eisy is always at the same IP address.

This link worked to bring up the UD Ajax dashboard.  The link to load admin console doesn't work.  It brings up the Java splash screen that tells you to keep the window open, but never launches the console.

11 minutes ago, Geddy said:

As for the time issue, you should be able to change location in admin console on configuration tab just as you did in the ISY994. 

That's what I thought, but that is not what my admin console shows, whether I launch it from the EISY or from the cloud.  See the attached screen grab.  My time section just allows me to change the timezone, but the other time items are missing from this section of the tab.

15 minutes ago, Geddy said:

PS: @DNewkirk welcome to the forums!

Thanks!  I've lurked here for awhile when I needed some information, but never posted before.  I don't consider myself enough of an expert in this to give any credence to any answer I might provide.

[Geddy]

4 hours ago, DNewkirk said:

The link to load admin console doesn't work.

This hasn’t worked for years. At least don’t think it has. Mostly because browsers dropped support for Java. The suggested (only) way to access admin console is through IoX Launcher. 
 

4 hours ago, DNewkirk said:

My time section just allows me to change the timezone, but the other time items are missing from this section of the tab.

All you should need to do is change timezone. Once in that screen does the bottom of the screen show custom location that you can enter latitude and longitude for your location? I’m not at a point I can get into my admin console so can’t try on mine. But should be where it is set. 
 

4 hours ago, DNewkirk said:

I don't consider myself enough of an expert in this to give any credence to any answer I might provide.

Helping others always helps strengthen the forums and you own comfort in the systems. Still, thanks for joining and posting. Hopefully between this and a support ticket things will sort out as expected. 

 

[DNewkirk]

53 minutes ago, Geddy said:

All you should need to do is change timezone. Once in that screen does the bottom of the screen show custom location that you can enter latitude and longitude for your location?

I can change the timezone (including putting in a custom Lat/Long), but it is already correct.  EISY isn't updating its time, and I have no way of manually setting the time or forcing a time update.  It thinks it is February, 2021, so that doesn't seem like a timezone issue.

In the 994 admin console system configuration page, the clock area had options to synchronize with the computer time, to manually adjust the clock, or to enable an NTP server, including specifying the server and sync interval and forcing an immediate synchronization.  None of those settings appear in my EISY admin console.  If this is by design, then the EISY must automatically just go to a time server, but mine is obviously not doing that.  Making NTP the only option would make the EISY useless on any installation that isn't connected to the internet, so I wouldn't think that that would be a design choice by UD.  Internet isolated systems might be rare, but not unheard of. 

Anyway, thanks for your help @Geddy.  Hopefully, I can get this straightened out through the ticket.

[Geddy]

2 hours ago, DNewkirk said:

EISY isn't updating its time, and I have no way of manually setting the time or forcing a time update.

Try changing time zone (to not your correct zone) then power cycle. Check the wiki for button pushes to shutdown (I think it’s 6). Blue light should turn red. Then pull the power supply. Wait 30-60 seconds and power it back up.

Wait about 2 min then go into admin console and change time zone back and/or put location back in.

If the device is online when it boots some systems should try to sync with a time server. 
 

If still not updating and support gets you sorted out try to post the steps they give you so it helps others if they get into this situation. Good luck!

[RPerrault]

the questions you need answered are, where is the eisy getting its date/time stamp?  can the eisy communicate with that resource?

check that your network security is not blocking it

i don't do unix or i'd dig around 

 

 

 

[DNewkirk]

Michel resolved this issue through a support ticket.  TLDR:  It was a network issue

My 994i was always located out in my (heated) barn, since that is where the majority of my Insteon devices are.  I originally started using Insteon to control the various lights and doors in the barn so that I wouldn't have to run a bunch of switch legs back to the house.  The barn has a CAT5 run (about 100 feet) from my house network with a 8 port switch on it, and various other network connected gear.  The 994 worked fine on it, as do my other items out there (Roku, laptop, etc.)

The EISY must be more particular about its network connection, or there is some kind of issue with that network run or switch.  Including the barn switch, the EISY was two hops from my main router, which is another two hops from the internet.  The EISY couldn't communicate through that many hops, or at least through that particular connection.  When I brought the EISY into the house and plugged it directly into the router, everything works fine.

FYI for anyone else who is suffering from this, the symptoms were that the EISY would not synchronize its time, my Polyglot Dashboard wouldn't launch, and I couldn't SSH into the system.  I could talk to it fine through Admin Console and UDMobile could connect and sync.  IoX launcher found it without a problem, and the EISY got a reserved IP address through DHCP and reliably registered eisy.local with the router.  Since the EISY responded on the network in many ways, and it was literally a plug and play installation of where I had the 994 installed, I didn't think that it could be a network issue.  Relocating the EISY proved that this was the problem.

[Geddy]

1 hour ago, DNewkirk said:

TLDR:  It was a network issue

Thanks for updating us on the issue. Are you able to keep the eisy closer to the primary router/modem or will you be moving it back to the barn? Did you resolve the network issues back out to the barn? (if moving it back out there)

Wouldn't want it to become an issue again and have to keep moving it into the house to update/run stuff.

Glad you got help through the ticket!

[DNewkirk]

After trying a number of different wiring combinations, it turned out to be that I had a Netgear router configured as an access point in the barn that must have been blocking some protocols.  It wouldn't let the EISY connect to NTP, and I couldn't SSH into it.

The funny thing is that I wired it to the network exactly as the 994 had been wired, and the 994 never had an issue with it.  The EISY didn't like it, though.  Go figure.  In the end I just had to switch one patch cable to resolve the issue, but it took me three days to figure that out, with Michel's help.

[RPerrault]

wireshark

the answer to so many problems

 

 

and an ethernet cable with uf electrical specifications - if they make them