david-4 Posted December 18, 2023 Share Posted December 18, 2023 I have all my IoT devices on a VLAN specifically for IoT. To do so requires that I change the third octet of the Polisy IP address to one in the VLAN group (xxx.xxx.40.xxx). I have a Unifi Router with DHCP enabled. I can successfully assign an IP address to the Polisy if I only change the last octet of the address, but when I try to assign an IP with a different third octet the Polisy IP does not change. I can't change the IP address from within IoX because Polisy/IoX 5.7.1 defaults to DHCP and has disabled the ability to set a static IP address from within IoX. When I set my router to assign a VLAN IP address to the Polisy, The Polisy does not change its address. Are there IP address limitations hard wired into the Polisy? How can I change the address so it can join my IoT VLAN? Link to comment
kzboray Posted December 18, 2023 Share Posted December 18, 2023 @david-4 I'd suggest you open a support ticket for this question. If your router isn't setting the DHCP address via a DHCP reservation then Michel's merry band of elf's will need to sleigh this beast. 1 1 Link to comment
paulbates Posted December 18, 2023 Share Posted December 18, 2023 You probably did this but the write up doesn't say... did you power down / power up the policy after updating the static DHCP address for the policy in the router? Typically the router will hold the IP address for X amount of time. Many iot appliances need to be restarted and ask again for their network info. 1 Link to comment
david-4 Posted December 18, 2023 Author Share Posted December 18, 2023 48 minutes ago, paulbates said: did you power down / power up the policy after updating Yes. I performed a proper shutdown, remove the power source. I left it unplugged for about an hour before reconnecting the power. I also tried rebooting the router. I tried different ports on the switch and different switches. I even try changing the lease time. I've tried all these solutions many many times. I've been successful with every device except the Polisy. Link to comment
firstone Posted December 18, 2023 Share Posted December 18, 2023 1 hour ago, david-4 said: I have all my IoT devices on a VLAN specifically for IoT. To do so requires that I change the third octet of the Polisy IP address to one in the VLAN group (xxx.xxx.40.xxx). I have a Unifi Router with DHCP enabled. I can successfully assign an IP address to the Polisy if I only change the last octet of the address, but when I try to assign an IP with a different third octet the Polisy IP does not change. I can't change the IP address from within IoX because Polisy/IoX 5.7.1 defaults to DHCP and has disabled the ability to set a static IP address from within IoX. When I set my router to assign a VLAN IP address to the Polisy, The Polisy does not change its address. Are there IP address limitations hard wired into the Polisy? How can I change the address so it can join my IoT VLAN? Probably should be done by your dhcp server - there should be a way to give static dhcp lease for a particular mac. 1 Link to comment
Geddy Posted December 18, 2023 Share Posted December 18, 2023 2 hours ago, david-4 said: I have a Unifi Router with DHCP enabled. I can successfully assign an IP address to the Polisy if I only change the last octet of the address, but when I try to assign an IP with a different third octet the Polisy IP does not change. There's probably a command that support can give you through SSH to reset the network DHCP Lease on the Polisy. Even though you left it unplugged for an hour more than likely it's trying to pickup the old IP from the lease from your router even though it's changed. I agree with @kzboray to open a support ticket and get the best route that way. https://www.universal-devices.com/my-tickets Once you get this resolved please post the fix here to help others should they have this issue in the future. 1 Link to comment
david-4 Posted December 18, 2023 Author Share Posted December 18, 2023 1 hour ago, firstone said: there should be a way to give static dhcp lease for a particular mac There is a way and I have done so. Link to comment
firstone Posted December 18, 2023 Share Posted December 18, 2023 I would check polisy and dhcp server logs and see what's being offered and assigned. I don't believe polisy does any kind of special ip address caching, nor it would be proper behavior. Unless it's somehow misconfigured to static maybe. 1 Link to comment
david-4 Posted December 18, 2023 Author Share Posted December 18, 2023 12 minutes ago, firstone said: check polisy and dhcp server logs Interesting idea. How do I access the polisy network logs? I don't see anything about IP address in the IoX Log or the Polyglot sytem log. Link to comment
firstone Posted December 18, 2023 Share Posted December 18, 2023 Check log files in /var/log. You should be able to grep on DHCPOFFER I think. 1 Link to comment
david-4 Posted December 18, 2023 Author Share Posted December 18, 2023 I have no idea if these entries are significant, but I found the following lines in the Ploliglot log after I did a system restart: polisy daemon[2872]: 12/18/2023, 13:29:39 [pg3] ^[[31merror^[[39m: Getting IoP UUID failed: Error: connect ECONNREFUSED 127.0.0.1:8080 and polisy daemon[2872]: 12/18/2023, 13:29:59 [pg3] ^[[31merror^[[39m: stderr: pkg: Repository FreeBSD missing. 'pkg update' required polisy daemon[2872]: pkg: Repository FreeBSD cannot be opened. 'pkg update' required polisy daemon[2872]: pkg: Repository FreeBSD-base cannot be opened. 'pkg update' required polisy daemon[2872]: pkg: Repository udi cannot be opened. 'pkg update' required Link to comment
Geddy Posted December 18, 2023 Share Posted December 18, 2023 53 minutes ago, david-4 said: but I found the following lines in the Ploliglot log after I did a system restart: How did you restart the device? Did you just use the "reboot" button in Admin Console or perform a shutdown/power cycle or just a SSH command? When was the last time you ran an update? I think it might be best to open a support ticket if you're getting errors like that in a simple restart process. Something might have gotten corrupted and need fixing. 1 Link to comment
Solution david-4 Posted December 18, 2023 Author Solution Share Posted December 18, 2023 As suggested, I opened a ticket. The problem has been solved thanks to Michel. My understanding was that the IP address was set to a static address in the configuration file /etc/rc.conf. I suspect it had been carried over from a setting way back in an early version of ISY when you still could set fixed network setting. I had built my system back on ISY version 3.x and just kept upgrading then moved it to the Polisy. More resent versions are locked to DHCP and do not allow you to change network setting within the ISY. The config file held the network setting from the original installation. The fix was to SSH into Polisy then edit the /etc/rc.conf file as follows: find: ifconfig_igb0="inet 192.168.1.56 netmask 255.255.255.0" replace with: ifconfig_igb0="DHCP" remove: defaultrouter="192.168.1.1" Then do: sudo service netif restart 2 Link to comment
david-4 Posted December 18, 2023 Author Share Posted December 18, 2023 1 hour ago, Geddy said: How did you restart the device? Did you just use the "reboot" button in Admin Console or perform a shutdown/power cycle or just a SSH command? When was the last time you ran an update? I think it might be best to open a support ticket if you're getting errors like that in a simple restart process. Something might have gotten corrupted and need fixing. I had done reboot by pressing the button on the polisy box 2 times. And I ran an update within the last month. I will inquire about these errors. I think they are indipendent of my IP address problem. I was able to fix my IP address problem with Michel's help. 1 Link to comment
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