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can't exclude or remove z-wave device


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not sure what the difference is - this is what the devices look like

image.png.e61a1c0f3558fccdac9c4f57a987e9bf.png

i think this one was added twice - and i might have a battery problem - it should be fully charged but i powered it with the charging device and it might be responding - it might be that i included it with it plugged in and it is not seen as a battery powered device

lemme look at x-ray

 

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First plug the battery charger into the motor, then in the zwave menu click on remove a zwave device and then put the motor into the linking mode.

I'm assuming that your controller is a eisy/polisy and you're using the Zmatter dongle

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1 minute ago, RPerrault said:

tried exclude device with it plugged in - it excluded

might be the battery - i'll replace it

 

I had that happen with one of my motors, the self contained battery failed and I had to replace the entire motor.

Glad you were able to exclude it.  Is the battery removable or do you have to replace the entire motor.

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