palacekeeper Posted February 29 Posted February 29 (edited) My admin console has stopped working again, and this time nothing seems to be bringing it back. I've reviewed similar threads on this forum, tried the troubleshooting steps in the wiki, etc. but none of the suggested steps are working. So far I've tried: 1. Rebooted the PC I'm accessing from. 2. Rebooted the ISY. 3. Verified in the portal the IP address and mac address. Everything works fine in the portal and the mobile app. 4. Power cycled the ISY. 5. Downloaded the newest IoX Finder. 6. Entered the IP address in the finder as http://192.168.0.4/desc 7. Cleared Java cache (all 3 boxes). 8. Added exceptions to Java for the IP address in both http and https, as well as for https://isy.universal-devices.com/, reset security prompts, etc. per the wiki. 9. Tried adding it by using the full console url with /desc, copied from the portal. 10. I am not running Norton or any VPN software. 11. Both my PC and the ISY are definitely on the same network and both have an IP address from the same DHCP server (disabled on the FIOS router, as I'm running DHCP in a Windows Server VM). Any other suggestions on how to regain access to the admin console? Thanks! Edited February 29 by palacekeeper added additional info
Techman Posted February 29 Posted February 29 (edited) Are you able to open the admin console? If so, post a screenshot Do you have windows firewall software running? Edited February 29 by Techman
palacekeeper Posted March 1 Author Posted March 1 Thanks Techman. I was in the process of grabbing some screenshots and it started working again. Earlier the finder wouldn't find the ISY no matter what I tried - even with the latest version of the finder and all of the things I listed in my original post. Just now it worked using the full URL/desc. Odd because that definitely did not work at all earlier! I appreciate the reply, regardless.
palacekeeper Posted March 1 Author Posted March 1 Hi Dennis, My ISY is on firmware version 5.3.0 and I've attached the About info from the admin console. I'm open to upgrading etc. but I haven't looked into it in a while - just haven't had the time, and the last time I looked it up it sounded like something I didn't want to dive into because I didn't have time for disruption. 99% of the time it's solid. If it wasn't for Java always trying to update and break everything it would be rock solid. I was also considering maybe checking out the EISY and setting that up from scratch. The problem, though, I'm assuming, is that I'd have to remove devices from the ISY and add them gradually into the EISY. Might be worth doing but I haven't researched the benefits I'd get from upgrading. The ISY does pretty much everything I need at the moment, and the Mobile Lync app works fine as well.
DennisC Posted March 1 Posted March 1 2 hours ago, palacekeeper said: My ISY is on firmware version 5.3.0 and I've attached the About info from the admin console. You should think about upgrading your firmware. If you are using a 500 series Zwave board, you can go up to 5.3.4. If you are using a 300 series Zwave, you can move up to version 5.0.16c. Be sure to backup first. 2 hours ago, palacekeeper said: was also considering maybe checking out the EISY and setting that up from scratch. The problem, though, I'm assuming, is that I'd have to remove devices from the ISY and add them gradually into the EISY. You can migrate your ISY 994 to easy. Here is an announcement from UD: https://www.universal-devices.com/4x-migration/ You can read up on migration instructions here: https://wiki.universal-devices.com/Eisy:User_Guide#Migrating_from_994_to_eisy 3 hours ago, palacekeeper said: The ISY does pretty much everything I need at the moment, and the Mobile Lync app works fine as well. The UD Mobile app is available and is actively being developed with new features being added all the time. I do not regret dropping Mobilinc.
palacekeeper Posted March 4 Author Posted March 4 Thanks for this information, Dennis. My devices are all Z-wave so it looks like it would be about a $450 investment plus some manual tweaking. I'll considerate the EISY for a future project and watch for discounts and sales. Unless this has changed, I've been holding off on upgrading the firmware because from the notes it doesn't look like there would be much of a benefit, and might require a lot of intervention, which is why I was thinking of holding off until I"m ready to mess with the EISY. From the notes on 5.3.4: "This build is just a small update. It contains a fix for unit conversion in program conditions." "Notes - Upgrading to this version may require a lot of manual intervention including verifying scenes, programs and program settings are correct. In some cases it will be easier to rebuild your network."
Geddy Posted March 4 Posted March 4 15 minutes ago, palacekeeper said: "This build is just a small update. It contains a fix for unit conversion in program conditions." You're only looking at the change notes for 5.3.4. If you look at 5.3.3 you'd see this: Quote Fixes in this build: 0000778 - Admin Console fails to start in rare cases Since you're already on 5.3.0 then you must be running a series 500 z-wave module on the ISY994. The update to 5.3.4 is very easy and minimal involvement (going from memory). 16 minutes ago, palacekeeper said: - Upgrading to this version may require a lot of manual intervention including verifying scenes, programs and program settings are correct. This "warning" is/was in all 5.x builds as it did have a major impact on users coming from 4.x. It could have been better worded and maybe included the fact that this mostly applied if coming from old (4.x) firmware. All updates from 5.3.0 to 5.3.4 were mostly superficial with tweaks and fixes along the way. I believe 5.3.0 was the "official" z-wave release then there were tweaks made up to 5.3.4 for the ISY994. You can find the prior releases here: https://forum.universal-devices.com/forum/39-previous-releases/ Reading the release notes for 5.3.1, 5.3.2, 5.3.3, and 5.3.4 might paint a better idea of what was fixed along the way. Not just what was fixed from 5.3.3 to 5.3.4 (as you pointed out). But, it appears that it is working for you correctly. So think this issue is resolved. Just wanted to add to what @DennisC suggested about updating. Sometimes reading about all the releases is better than just looking at the last. 1
palacekeeper Posted March 4 Author Posted March 4 Thanks Geddy! Great point and I definitely overlooked the other release notes. A few quick questions: 1. Can I update directly from 5.3.0 to 5.3.4? 2. Will a full backup restore the 5.3.0 firmware if I need to revert for some reason, or just the configuration? If not, is it possible to downgrade the firmware if needed, although unlikely? thanks!
Geddy Posted March 4 Posted March 4 13 minutes ago, palacekeeper said: 1. Can I update directly from 5.3.0 to 5.3.4? Yes. That's fine and will get all other updates as they're all built into the newest release. 14 minutes ago, palacekeeper said: 2. Will a full backup restore the 5.3.0 firmware if I need to revert for some reason, or just the configuration? Just configuration. Would need to download the 5.3.0 firmware and "update" with that manually to have the 5.3.0 system back in place. 15 minutes ago, palacekeeper said: although unlikely very unlikely! Since you're 100% z-wave be sure that you run a z-wave backup then backup the ISY process to get all the z-wave info along with the ISY settings. Since I'm still new with z-wave I always forget that step. Thankfully I only have 3 z-wave devices and haven't had to rely on restoring a backup since getting them, but it never fails as soon as I hit "backup IoX" I think "rats...didn't make a z-wave backup first!". Good luck! 2 more tips: DO NOT UNZIP/DECOMPRESS the .zip file you download. That's used in .zip format by the ISY994 to update firmware. You're on Windows so doesn't happen automatically (like with some macOS settings). Just as a precaution I always suggest anybody updating firmware to make a "hard copy" of your program. This is a "worst case" CYA process just in case something goes sideways. Was mostly an issue going from 4.x to 5.x, but has been known to bite some in the Polisy/eisy updates - mostly with programs going from "disabled" to "enabled". This process includes all those details and makes it simple to recreate programs if you end up with lost devices or other problems. Again...just "CYA". Open Admin Console Click Programs Tab Right click on the root folder (usually "My Programs") Select last option "Copy folder to Clipboard" Paste into a text editor (Windows = notepad) - NOT a word processing app (Word) 1
palacekeeper Posted March 4 Author Posted March 4 Excellent! Thanks for the thorough information. Very helpful and appreciated!
palacekeeper Posted March 18 Author Posted March 18 I finally got some time today to move forward with the ISY994 upgrade from 5.3.0 to 5.3.4. I backed up the Zwave config and ISY config and exported My Programs as suggested. However, when I attempt to do the actual upgrade, I'm running into two errors, shown in the attachments. I re-downloaded the zip file just to make sure that it wasn't damaged in transit but it failed with the same error. Any ideas? Thanks!
Geddy Posted March 21 Posted March 21 On 3/18/2024 at 5:22 PM, palacekeeper said: However, when I attempt to do the actual upgrade, I'm running into two errors, shown in the attachments. The "socket timeout error" could be a communication issue between the ISY and your computer. Be sure you've got a good network connection to both devices. Confirm the cable is properly seated in the router/switch and the ISY994 device. If you're on a wireless connection to the ISY994 maybe try a wired path if available. You said you're not running Norton or VPN, do you have any other antivirus software running? I'm not certain of the other error. It could mean the SD card in the ISY994 is damaged and it's not passing a verification process. Both could also be related to Java... What version Java are you running on your computer? Have you ever added a min/max value for the Java Runtime? https://wiki.universal-devices.com/Main_Page#Admin_Console_is_very_slow_or_hangs Can use higher values. The wiki just suggests setting to 512, but can use 1024 or even more if your system has a lot of available memory. Some posts have indicated possibly adding min(initial)/max as the same value, but I'm not certain if this helps any. -Xms = selects the initial memory allocated -Xmx = selects the maximum that can be allocated.
palacekeeper Posted March 23 Author Posted March 23 Okay so I had some time to try next steps today, but still no luck and I get the same errors. Both the PC and ISY are on the same physical switch and hardwired. I reseated both connections also. Java had lost its memory setting I had previously set, but I was not aware of the -Xms option, so I tried that, assuming that once it allocates the specified amount of memory at startup, it should retain it. I experimented with the amounts, and it seems like above 1200 and it doesn't load properly. It's not a memory limitation on the PC, though, because it has 64GB of memory installed. So, I left it at 1200 with the -Xms option. I backed up the Zwave and ISY again, and retried but got the exact same errors. I checked the error log and debug options but the only debug option is for the subscription and there are no errors logged since 3am this morning. 1. Is there a way to enable debugging or additional error logging that might provide more info about why it is failing to upgrade? 2. The backup (zipped), including zwave, is only 47KB. Does that sound correct? Seems quite small... Thanks!
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