Notification Corruption

[zorax2]

I recently added notifications to the mobile app and PG3 and it seems to have corrupted the notification system.

I’ve put this in the PG3 Notification section of the forum – hopefully this is the right place.

Prior to making this update, my notifications did work properly. Once I made the update, all of my existing notification content (Burglar Alarm, Fire Alarm, etc.) were replaced by “Response Type2”.

If I go to If/Then, I am not able to use the “Remove Line” button to delete “Response Type2” and make changes.

If I go to “Customizations” to add new content, I am unable to add new content as clicking  the box does not do anything.

I’ve attached a copy of the error message that shows within the Mobile app if I try to add a notification there.

I’ve also attached a screenshot of the PG3 notification installation.

Is there a way to fix this? Or, will I need to go back to a backup to start over with this?

[DennisC]

Are you on eisy or Polisy? 

What firmware are you running?

Are you on the latest UD Mobile?

Have you tried rebooting eisy/Polisy?

[zorax2]

@DennisC

I'm on eisy running the current firmware version 5.8.0

I am on the latest UD Mobile

I have rebooted the eisy via Configuration / eisy System Settings / Reboot

[DennisC]

I think you best tag Javi for this one, or open a UD support ticket and I am sure he will help you out.

[zorax2]

@Javi Any recommendations or should I turn in a support ticket?

[Javi]

Look

8 hours ago, zorax2 said:

@Javi Any recommendations or should I turn in a support ticket?

Looks like a parsing error possibly caused by an invalid character.  Please open a ticket and include eisy's UUID.