zorax2 Posted March 30 Posted March 30 I recently added notifications to the mobile app and PG3 and it seems to have corrupted the notification system. I’ve put this in the PG3 Notification section of the forum – hopefully this is the right place. Prior to making this update, my notifications did work properly. Once I made the update, all of my existing notification content (Burglar Alarm, Fire Alarm, etc.) were replaced by “Response Type2”. If I go to If/Then, I am not able to use the “Remove Line” button to delete “Response Type2” and make changes. If I go to “Customizations” to add new content, I am unable to add new content as clicking the box does not do anything. I’ve attached a copy of the error message that shows within the Mobile app if I try to add a notification there. I’ve also attached a screenshot of the PG3 notification installation. Is there a way to fix this? Or, will I need to go back to a backup to start over with this?
DennisC Posted March 30 Posted March 30 Are you on eisy or Polisy? What firmware are you running? Are you on the latest UD Mobile? Have you tried rebooting eisy/Polisy?
zorax2 Posted March 30 Author Posted March 30 @DennisC I'm on eisy running the current firmware version 5.8.0 I am on the latest UD Mobile I have rebooted the eisy via Configuration / eisy System Settings / Reboot
DennisC Posted March 31 Posted March 31 I think you best tag Javi for this one, or open a UD support ticket and I am sure he will help you out. 1
zorax2 Posted March 31 Author Posted March 31 @Javi Any recommendations or should I turn in a support ticket?
Javi Posted March 31 Posted March 31 Look 8 hours ago, zorax2 said: @Javi Any recommendations or should I turn in a support ticket? Looks like a parsing error possibly caused by an invalid character. Please open a ticket and include eisy's UUID.
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