armymutt Posted May 10, 2024 Posted May 10, 2024 I had to reimage my Polisy. It's now at 5.8.3 I can access it via the admin console locally. It can't reach the portal. I have a static IP on an Amplify router. I set this up a couple of years ago and don't recall it being this difficult. Does the admin username and password on the Polisy need to be the same as the portal? I don't have a firewall on the router that I'm aware of. I don't think the modem does either. In any case, I haven't modified either of them. The Polisy has the same local IP as it had before the reimage. Ideas?
Techman Posted May 10, 2024 Posted May 10, 2024 Try using the default login to access the admin console: admin / admin.
armymutt Posted May 10, 2024 Author Posted May 10, 2024 That failed. Probably because that's no longer the admin login. I also noticed that any changes I make in the Configuration part aren't saved. I changed the IP data and it reverted back to DHCP and won't let me change it. It won't let me change the admin account. Maybe I need to factory reset it?
Techman Posted May 10, 2024 Posted May 10, 2024 Exactly what steps did you take that created your Polisy issues. It's best to use DHCP with a reserved address for the Polisy. Are you able to access all the features of the Polisy via the admin console. If not, then clear your java cache, including checking all three boxes, then download the current version of the admin console from here: https://isy.universal-devices.com/start.jnlp
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