This issue is very similar to another thread but my issue does not include a node server, just an Insteon device.  See screen shots.

Thank you @Javi

 

 

 

Edited September 18, 20241 yr by tmorse305

Is this for a single device or all devices? If a single device does it work from Admin Console?

Based on the screenshot It does not look like no devices are showing status besides programs. Is this true?

What is your firmware?

Hi @Javi, yes all of the devices are affected.  The program  are also affected, the states shown in the screen shot are not correct.  I tried a reboot to eisy but no improvement.  eisy is at 5.8.4.  I have another eisy that is working correctly running 5.8.3

Do you get errors when opening the Admin Console? Does the Admin Console show changes to device state (not initial status, but state changes)? 

It looks like the event subscription is not working for some reason.  Possible the firmware upgrade did not complete, may require forcing the upgrade to reinstall.  Did this start after the firmware upgrade?

Hi @Javi, No errors opening the AC.  The AC is showing the state changes, it seems to be working correctly.  I'm not sure when it started. 

I just tried to sync this eisy to UD and got an error, see attached.

 

I have 2 eisy

eisy #1 has a UUID - that ends in 44

eisy #2 has a UUID - that ends in 8a

eisy #1 is the one I'm having trouble with. 

eisy #2 is working correctly in UD.  It also syncs successfully

 

When I tried to sync eisy #1 the error message suggests that it is getting my 2 eisy mixed up somehow.

 

Very likely the Local IP Address is incorrect. 

Tip: reserve IP addresses in your router if you have more than one eisy, then use the numerical IP address in UD Mobile, not eisy.local.  

Hi @Javi, I figured it out.  The 2 eisys are on different networks (in different states).  I shut off WiFi on my phone and could immediately access eisy #1 correctly (it's the remote one).  I deleted the local  credentials for eisy #1 forcing it to use a remote connection.  All good now even with WiFi enabled

The wierd part of this is that it has been working fine for months and suddenly stopped.  I haven't made any configuration changes.

As always thank you very much for your help!!