5.34 keeps crashing

[Bill Morrow]

I upgraded my ISY994i to 5.34, as I wanted to use UD Mobile. This all seemed to go fine, with no issues. But I noticed that my limited programs weren't running.  Before I could investigate this issue my ISY went offline while using UD and became non responsive. 

I factory reset my ISY and restored my backup and all seemed good again. I checked the non functional program and it did not show any errors. The ISY went offline again last night and is non responsive again. 

I guess I'll restore to 4.9.

[Geddy]

15 minutes ago, Bill Morrow said:

I guess I'll restore to 4.9.

I think you should attempt further troubleshooting before you go back to 4.9. Many have run 5.3.4 without issue. It's likely a power supply issue or corrupt SD card. I would suggest you review the wiki for troubleshooting tips. 

Looking specifically at the lights on front of the ISY:

https://wiki.universal-devices.com/Main_Page#Front_Panel_LEDs/Lights

General troubleshooting: 
https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Troubleshooting_Flowchart

I never ran the ISY994 with UD Mobile so can't help with those specifics, but you should be fine with the ISY994 and 5.3.4 and think you've got other issues that could possibly continue if you simply try to roll back to 4.9.

[Bill Morrow]

On 9/23/2024 at 12:56 PM, Geddy said:

I think you should attempt further troubleshooting before you go back to 4.9. Many have run 5.3.4 without issue. It's likely a power supply issue or corrupt SD card. I would suggest you review the wiki for troubleshooting tips. 

Looking specifically at the lights on front of the ISY:

https://wiki.universal-devices.com/Main_Page#Front_Panel_LEDs/Lights

General troubleshooting: 
https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Troubleshooting_Flowchart

I never ran the ISY994 with UD Mobile so can't help with those specifics, but you should be fine with the ISY994 and 5.3.4 and think you've got other issues that could possibly continue if you simply try to roll back to 4.9.

I rebooted the ISY and the lights look fine, but it's still offline.

I pulled the memory card, and it says this:

3936207262    0    -5    Start
3936207263    0    -110022    /CONF/INSTENG.OPT
3936207263    0    -110012    /CONF/INSTENG.OPT
3936207267    0    -110022    /DEF/F6/I1/NLS/EN_US.TXT
3936207268    0    -110022    /CONF/UXT.BIN
3936207268    0    -110012    /CONF/UXT.BIN
3936207273    0    -110022    /CONF/UZWNDKEY.TXT
3936207273    0    -110012    /CONF/UZWNDKEY.TXT

No idea what the codes mean or why it's producing multiple errors.

The SD card does not seem to be corrupt.

 

[Geddy]

24 minutes ago, Bill Morrow said:

I pulled the memory card, and it says this:

What does this mean? Pulled it where? The ISY994 can’t run without the SD card in it!

24 minutes ago, Bill Morrow said:

No idea what the codes mean or why it's producing multiple errors.

Review this part of the wiki:

https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages

When you say it “went offline”, what does that mean? Have you changed any network equipment? Is the network cable damaged? Are you able to access the admin console using a computer? 

Since the ISY994 is no longer supported there isn’t much to try other than what has been suggested and outlined in the wiki. 

The upgrade from 4.x to 5.x needed a fair amount of adjusting. It has been so long since that update was pushed out that it is hard to determine what could have gone wrong. It could be as simple as clearing the Java cache or rebuilding the programs. 

[Bill Morrow]

20 minutes ago, Geddy said:

What does this mean? Pulled it where? The ISY994 can’t run without the SD card in it!

Review this part of the wiki:

https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages

When you say it “went offline”, what does that mean? Have you changed any network equipment? Is the network cable damaged? Are you able to access the admin console using a computer? 

Since the ISY994 is no longer supported there isn’t much to try other than what has been suggested and outlined in the wiki. 

The upgrade from 4.x to 5.x needed a fair amount of adjusting. It has been so long since that update was pushed out that it is hard to determine what could have gone wrong. It could be as simple as clearing the Java cache or rebuilding the programs. 

Changed the network cable already, although it seemed fine. 

The ISY just stopped working yesterday,  as it did before. I checked the programs when I restored the firmware and they seemed fine, but they do not appear to be running. The ISY said it's offline in the Portal again. 

I wanted to see if the SD card was corrupt,  so I put it in my PC to see if I could read it. It seems fine and Windows did not complain. 

[Javi]

I've seen this a few times over the years usually caused by a program running in an infinite loop after the upgrade.  Sometimes the ISY works until the program starts then the load of the loop overwhelms other processes.  

I have many times encountered the Factory Query program was the culprit. It was "corrected" by the user to run itself causing an infinite loop.  However it could be any program.

[Bill Morrow]

9 hours ago, Javi said:

I've seen this a few times over the years usually caused by a program running in an infinite loop after the upgrade.  Sometimes the ISY works until the program starts then the load of the loop overwhelms other processes.  

I have many times encountered the Factory Query program was the culprit. It was "corrected" by the user to run itself causing an infinite loop.  However it could be any program.

Except that rebooting the ISY does not solve this problem temporarily and the SD card only has a tiny bit of space used.

[Photon]

I'm on v5.3.4. I encountered what you describe when I tried to use any smtp mail server for notifications other than default. The ISY began rebooting continually.

With the default mail server the test button generates a test notification but no real notifications are sent ever. I've been on this version for a long time and only realized notifications aren't working when a leak sensor responding to a water leak failed to notify me. I then looked into all of the notification messages and created conditions for them to be sent and none did.

I tried two different smtp servers. The test button would result in an error message that the mail server isn't responding. I left one setup and figured I would get back to trying to make this work later. That evening when programmed actions began I noticed the same things happening over and over. When I checked in the admin console the ISY was only up for about 2 min before it would reboot.

[Techman]

@Bill Morrow

Post a copy of your ISY error log

[Geddy]

58 minutes ago, Photon said:

With the default mail server the test button generates a test notification but no real notifications are sent ever

Have you checked your spam/junk folder? Some test emails always ended up in junk for me. Not sure why. Also, make sure you select a recipient in the Groups area to send the test to. It should default to the first, but it might not always (looking at my eisy (remotely) it selected the first line and test ran fine). 

 

59 minutes ago, Photon said:

The ISY began rebooting continually.

What SMTP servers were you using? I have had this happen ages ago using @outlook.com or @hotmail.com accounts. I couldn't use those to send. Additionally, Microsoft has turned off simple password use. I suspect even app passwords aren't working at this time. 

Have you tried with Gmail? The Gmail setup instructions in the wiki still apply and still work (as of testing just now). I don't use/rely on email notifications any more, but still have them setup to be able to test. Since you're on ISY994 the usual suggestion of using the Plugin on the Polisy or eisy would not help you in this instance. 

The only other option would be to setup network resources to send push alerts. Those setup instructions should also still be current in the wiki.