Jump to content
View in the app

A better way to browse. Learn more.

Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Can't log in to my account on the portal

Featured Replies

Posted

I'm trying to add some new scenes to allow Alexa to control them from spoken commands.  I've done this many times, but now nothing works.

I haven't been on the isy portal for some time, and now I can't log in at all.  https://my.isy.io goes to a blank white page and just sits there.  I tried the UD home page, which says to log in from the console.  When doing that, it just goes to a blue authentication page with no place to enter anything. 

Have I lapsed in my membership?  Have things changed so much that I'm not up-to-date?

Any help anyone can give me will be greatly appreciate!

Solved by bmercier

Go to solution
  • Solution
22 minutes ago, cksedg said:

I'm trying to add some new scenes to allow Alexa to control them from spoken commands.  I've done this many times, but now nothing works.

I haven't been on the isy portal for some time, and now I can't log in at all.  https://my.isy.io goes to a blank white page and just sits there.  I tried the UD home page, which says to log in from the console.  When doing that, it just goes to a blue authentication page with no place to enter anything. 

Have I lapsed in my membership?  Have things changed so much that I'm not up-to-date?

Any help anyone can give me will be greatly appreciate!

I would suggest to try a different browser, or perhaps try incognito mode (If using Chrome).

I believe a browser extension is probably interfering somehow.

You could also try to press F12 and look at the browser console, then navigate to my.isy.io. You may see in the console an error message that could give you a clue.

  • Author

I'm glad there are smart people like you!  Tried another browser, and it worked like a charm!

Thanks so much for your quick help and support!

Guest
This topic is now closed to further replies.

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.