What am I doing wrong?  In the Admin Console, when I go to Plugins/Launch Polyglot V3, a web browser page opens to the address https://my.isy.io:3000/ but the page never loads.  I get: This site can’t be reached
my.isy.io took too long to respond.

I use http://<ISY local ip address>:3000 ( not https: ) as the pg3x server is located there. It will give security warnings but I move through them as it's a local only connection.

Try that in a browser window. I don't know why iox sent you where it did. 

8 hours ago, kurelgyer said:

What am I doing wrong?  In the Admin Console, when I go to Plugins/Launch Polyglot V3, a web browser page opens to the address https://my.isy.io:3000/ but the page never loads.  I get: This site can’t be reached
my.isy.io took too long to respond.

PG3 is not accessible from a remote location (limited functions available in UD Mobile remote).  So you will need to click the local IP Address in the AC, not the my.isy.io address.

On 1/14/2025 at 6:50 AM, paulbates said:

I use http://<ISY local ip address>:3000 ( not https: ) as the pg3x server is located there. It will give security warnings but I move through them as it's a local only connection.

Try that in a browser window. I don't know why iox sent you where it did. 

I tried this by inserting the eisy's local IP address as found in the Admin Console under Configuration / System / IP Address.  If prompted with the security warning I dismissed it and said to proceed.  Still didn't work.  I'm using Google Chrome on Windows 11 for what it's worth.

 

On 1/14/2025 at 10:13 AM, Javi said:

PG3 is not accessible from a remote location (limited functions available in UD Mobile remote).  So you will need to click the local IP Address in the AC, not the my.isy.io address.

I believe that's what I'm doing. I'm starting on a PC on the same network as eisy.  In the Admin Console, when I go to Plugins/Launch Polyglot V3, it opens a web page with the address https://my.isy.io:3000/.  Chrome, Windows 11.

38 minutes ago, kurelgyer said:

I believe that's what I'm doing. I'm starting on a PC on the same network as eisy.  In the Admin Console, when I go to Plugins/Launch Polyglot V3, it opens a web page with the address https://my.isy.io:3000/.  Chrome, Windows 11.

my.isy.io is a remote location, you need to use the local IP Address.  Or simply try http://eisy.local:3000

1. Why is the link in the Universal Devices admin console taking me to a remote location and not where it is supposed to go?

2. I tried the local ip address.  See my response to paulbates above.

3. I typed http://eisy.local:3000 directly into the Chrome browser and it still goes nowhere: 

This site can’t be reached
Check if there is a typo in eisy.local.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

Note, I have also tried unplugging the EISY for a few minutes.  

1 hour ago, kurelgyer said:

I tried this by inserting the eisy's local IP address as found in the Admin Console under Configuration / System / IP Address.  If prompted with the security warning I dismissed it and said to proceed.  Still didn't work.  I'm using Google Chrome on Windows 11 for what it's worth.

 

When you say "it didn't work" what do you mean?  If your browser gave you the security warning, that means it connected to something.  I connect to my PG3x using lan ip address port 3000.

Some routers and/or operating systems do not support dot local (.local) addresse, so you may need to use the numerical IP Address is this is the case.

PG3 can be accessed from http to avoid warning, so change https to http with the numerical IP Address, you still need to append the port i.e. :3000  so http://ipAddress:3000

If the finder shows a isy.io address this was saved by the user, as it cannot "find" remote controllers.

You can also manually add the local IP Address to finder with http://IpAddress:8080/desc

1 hour ago, apostolakisl said:

When you say "it didn't work" what do you mean?  If your browser gave you the security warning, that means it connected to something.  I connect to my PG3x using lan ip address port 3000.

To be fair, I think I've as explicitly as possible explained what's happening above.  I'll share screenshots.

 

25 minutes ago, Javi said:

Some routers and/or operating systems do not support dot local (.local) addresse, so you may need to use the numerical IP Address is this is the case.

PG3 can be accessed from http to avoid warning, so change https to http with the numerical IP Address, you still need to append the port i.e. :3000  so http://ipAddress:3000

If the finder shows a isy.io address this was saved by the user, as it cannot "find" remote controllers.

You can also manually add the local IP Address to finder with http://IpAddress:8080/desc

Neither my router or operating system have changed in the last 2 years.  I've been able to access Polyglot previously.  I can't think of anything that's changed.

Unless I'm missing something, I did append the port to :3000 as I shared in my previous posts.  I've also typed the address in directly and omitted the "s" and only used http:

I just tried manually enter.... New thought:

I've been entering addresses into Chrome (and I was clear about that).  I just tried entering http://IpAddress:8080/desc into the iox finder and it appears to have worked.  If this is where I was supposed to be all along, we were on different pages.  

I think I'm back in business.  Thanks all for your help!