Kentinada Posted January 14 Posted January 14 It’s time to renew my ISY Portal license. I have purchased a 2 year renewal the last 6 years but I don’t see 2 years as an option this year. Is that right? Is there a 2 year renewal? Thanks.
lesliew Posted January 14 Posted January 14 Ha Ha, came here to ask the same thing. I only see the 1 year renewal option.
Guy Lavoie Posted January 14 Posted January 14 For the ISY994i, renewals are limited to single years only. That was announced here: https://www.universal-devices.com/994-portal/
Kentinada Posted January 14 Author Posted January 14 That article says the ISY994 is limited to 1 year but EISY will still have 1 or 2 year renewals.
lesliew Posted January 14 Posted January 14 3 minutes ago, Guy Lavoie said: For the ISY994i, renewals are limited to single years only. That was announced here: https://www.universal-devices.com/994-portal/ I’m talking about my EISY renewal, there is only a 1 year renewal option on the dropdown.
Kentinada Posted January 14 Author Posted January 14 That’s what I thought I was doing here as UDI folks frequent these forums. I find no where to contact UD from their website. If someone can point me to a contact page, I’ll go there.
Guy Lavoie Posted January 14 Posted January 14 https://www.universal-devices.com/contact-us/#contact Or log into your account and open a ticket.
Solution Michel Kohanim Posted January 17 Solution Posted January 17 Hello everyone, I apologize for any confusion and oversight. To avoid the complications we encountered with two-year renewals for 994, we decided to limit renewals to one year only. With kind regards, Michel 2
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