VUE NS: Server issue and possible hang

[tmorse305]

The Emporia server has been on and offline a lot over the past few days, based on the log file.  Is anyone else experiencing this issue?

This morning I restarted the NS because it had been down all night.  It came up with the server responding.  When I looked in the log it seemed like the NS might have hung after an error yesterday.  The log file stopped entries yesterday afternoon.  Here is a piece of the log I'm referring to:

2025-01-22 16:57:30.812 Thread-2 (parameterHandler) udi_interface      ERROR    vue:parameterHandler: Emporia Cloud connection failed: 500 Server Error: Internal Server Error for url: https://api.emporiaenergy.com/customers?email=********%40comcast.net
2025-01-22 16:57:30.813 Thread-2 (parameterHandler) udi_interface      ERROR    vue:parameterHandler: Discovery failed: 'NoneType' object has no attribute 'customer_gid'

<restarted the NS here>

2025-01-23 09:13:58.602 MainThread udi_interface      INFO     polylogger:set_basic_config: set_basic_config: enable=True level=30
2025-01-23 09:13:58.603 MainThread udi_interface      INFO     __init__:<module>: UDI interface initializing
2025-01-23 09:13:58.603 MainThread udi_interface      INFO     __init__:<module>: User=0021b902658a_5

I can send the whole log file if that will help, I'd appreciate your thoughts on this Bob. @bpwwer

Thank you

 

[tazman]

Yesterday their app said they were down for service/improvements.

[bpwwer]

@tmorse305 I looked over the code and it looks like that happens when the plug-in starts?  When the login to the Emporia servers fails, it throws the error but then continues to try and discover devices, which also fails, throwing the second error.  At that point the plug-in basically stops.

I can make some changes to have the login attempt loop until it succeeds, that might help some.  But I also don't see anything in the library code to re-login if queries fail so I think that's going to cause similar problems where the plug-in may just fail to query until it's restarted.  I can add some checks to try and detect query failures, but that's one of those things that hard to test without there being actual failures.

[tmorse305]

Thank you!