EISY and Ring

[andrewherman]

So, have not touched my EISY in maybe 6 or 10 months.  Logged in and suggested upgrade.  All went OK, however my interface to Ring is no longer working.  Deleted and reinstalled in Polyglot, but not showing in EISY interface or dashboard.  Also notification controller is showing as disconnected.  I have tried restarting PG3.

Please note that my connection to Alexa is working fine.

Been a while since I have worked in this system.  Maybe I shouldn't have updated.

Any suggestions would be appreciated.

Thanks.

Edited January 26 by andrewherman

[paulbates]

I'd suggest going into the plug-in and logging back into ring.

[andrewherman]

8 minutes ago, paulbates said:

I'd suggest going into the plug-in and logging back into ring.

If you mean in PG3 dashboard, I've already tried this, along with deleting and re-adding.

 

Thanks.

[DennisC]

Try rebooting 

[andrewherman]

Just now, DennisC said:

Try rebooting 

I will try rebooting the eisy and the pg3.

 

Thanks.

[DennisC]

1 hour ago, andrewherman said:

pg3

Hmmm, are you still on pg3? If rebooting doesn't work, you might need to upgrade to pg3x. 

Check the wiki for the link to upgrade.

[andrewherman]

5 minutes ago, DennisC said:

Hmmm, are you still on pg3? If rebooting doesn't work, you might need to upgrade to pg3x. 

Check the wiki for the link to upgrade.

Actually, after checking, I'm on pg3x.  I have re-authenticated, but node still says disconnected.  Ring is also not loading into the eisy.  It appears that I'm not "talking" to ring.  Connection to Alexa is working find.  All was OK till today's upgrade.

 

Thanks.

Edited January 27 by andrewherman

[Geddy]

@andrewherman please let us know what version firmware and UI is showing in admin console help -> about. Please give actual version numbers (make sure they match). Also let us know what version of PG3x you’re running. 

be sure that you have closed admin console and relaunched it (plugin nodes only load on launch so if you kept admin console open while manipulating in PG3x it hasn’t updated correctly. 

Log into the UD Portal and confirm PG3 remote connection is active.

Select Tools -> PG3 -> Remote Connection

Last thing….do you happen to remember what version firmware or PG3x you were running before the update? I forget when the process to reinstall plugins needed to run, but that might be something if it was “really” old version. It might be best if you open a support ticket with UD to get specific help if you don’t get this resolved by the reboots or reinstalling the plugins as you described to have done. 

https://www.universal-devices.com/my-tickets

[DennisC]

Have you checked the plugins configuration tab to ensure all required fields are complete?

Try changing log to debug and restarted the plugin. After it starts, check log for errors.

[andrewherman]

On my PG3x dashboard, it shows ring as disconnected.  Does this mean disconnected from Ring or from the eisy?

 

According to my ring account, ISY home automation access has been granted.

 

Version 1.2.1.  

 

In eisy, tried opening plugin, install all nodes for ring, and nothing happens.

 

Any thoughts would be appreciated.

[Geddy]

36 minutes ago, andrewherman said:

Any thoughts would be appreciated.

Please see my last comment. Open a support ticket. You’ve done everything us users would usually suggest so now you need to get help directly from UD. Please post back how this is resolved to help us and others. 

[andrewherman]

17 minutes ago, Geddy said:

Please see my last comment. Open a support ticket. You’ve done everything us users would usually suggest so now you need to get help directly from UD. Please post back how this is resolved to help us and others. 

Yup, time for a ticket.  Thanks for your help.