hec Posted January 27 Posted January 27 I am operating on a MacBook Pro on Sequoia 15.2 OS The attached screenshot shows data about my setup. Also, UD Mobile shows my Home as being online. IoX Launcher opens a usable Admin Console. ISP Portal is online with a Green colored Botton. PLM shows connected and there are 115 links. I have tried migrating four of my old Backup files with the same result. Program name and programming all transfer. But the programs will not run due to an error ' Cannot Communicate' upon opening the Admin Console and a 'Red !' appears on each program showing in the Main tab of the Admin Console. I have tried to Restore IoX and Restore PLM. I have tried 'Restore Device' for each of the programs and selected the 'Write Updates to Device'. None of these have worked. What should I try Next? Harvey
Guy Lavoie Posted January 27 Posted January 27 You mention migrating. From a ISY994i to a eisy? Are you reusing the same PLM or is this a new one?
Geddy Posted January 27 Posted January 27 3 hours ago, hec said: The attached screenshot shows data about my setup. FYI your “screenshot” is a PDF. Better to upload as image as it’s difficult to open/view PDFs on the forums on mobile devices. Your topic mentions programs having red exclamation mark, but do you mean devices? Not familiar with programs having this appearance. The restore modem might have messed you up a little. If a program is saying it cannot communicate then make sure your Firmware and UI match exactly. What Firmware (and UI) are you running? I would suggest restoring the backup again. Then if it really is a program issue open the first program. Make an adjustment then hit SAVE for the programs. Then change it back and hit save again. If you really mean devices aren’t responding be sure that Insteon is checked on the Configuration tab.
hec Posted January 27 Author Posted January 27 I used the word Programs because that was the title of the 2nd tab in Admin Console. Firmware and UI are identical @. IoX v 5.9.1 Tried another IoX restore, no change. Insteon is checked on the Configuration tab. Harvey
Solution apostolakisl Posted January 27 Solution Posted January 27 Red exclamation marks will only ever be next to devices, not programs, and it would be under the "main" tab, not the "program" tab. It means ISY failed to communicate with the device. If every device has this, then there is an issue with your PLM. I guess you ran diagnostics and did a "PLM Links Table" to get your count. 115 isn't a very big count, roughly how many Insteon devices and scenes do you have? If you haven't run a PLM links table, I would do so. This will read the links off of your PLM which will tell you for sure that your EISY is connected and that the PLM has actual links on it. You can try running a device links table and pick one of your devices. This will go out out to the device and read the links that are currently written to it. This may totally fail in your case since it seems nothing will communicate, but you can try. You can compare that to the links table that ISY expects to be there if it does read. The results of doing these things may help isolate the problem.
Geddy Posted January 27 Posted January 27 9 hours ago, hec said: Firmware and UI are identical @. IoX v 5.9.1 Thanks for confirming they match. I haven't seen any (many) mention they're on 5.9.1. Is this a newly received eisy? I would open a support ticket with UD to get direct help with this. As @apostolakisl mentions I don't recall seeing ! on the program page. Only on the device page. Will you share a screen shot of the program tree? (Again, please only post as an image. Maybe MacOS can't do that, but try your best.) Open a support ticket here: https://www.universal-devices.com/my-tickets Please update us with the resolution from support so that we can learn and possibly help others should they run into this issue in the future.
hec Posted January 27 Author Posted January 27 3 hours ago, apostolakisl said: Red exclamation marks will only ever be next to devices, not programs, and it would be under the "main" tab, not the "program" tab. It means ISY failed to communicate with the device. If every device has this, then there is an issue with your PLM. I guess you ran diagnostics and did a "PLM Links Table" to get your count. 115 isn't a very big count, roughly how many Insteon devices and scenes do you have? If you haven't run a PLM links table, I would do so. This will read the links off of your PLM which will tell you for sure that your EISY is connected and that the PLM has actual links on it. You can try running a device links table and pick one of your devices. This will go out out to the device and read the links that are currently written to it. This may totally fail in your case since it seems nothing will communicate, but you can try. You can compare that to the links table that ISY expects to be there if it does read. The results of doing these things may help isolate the problem. Thanks for the explanation. I only have about 20 devices and the 115 count was from a PLM Link Table. I tried running a Device Links Table and as you expected I got an error 'Failed writing device link Device Links Error.pdf
hec Posted January 27 Author Posted January 27 1 hour ago, Geddy said: Thanks for confirming they match. I haven't seen any (many) mention they're on 5.9.1. Is this a newly received eisy? I would open a support ticket with UD to get direct help with this. As @apostolakisl mentions I don't recall seeing ! on the program page. Only on the device page. Will you share a screen shot of the program tree? (Again, please only post as an image. Maybe MacOS can't do that, but try your best.) Open a support ticket here: https://www.universal-devices.com/my-tickets Please update us with the resolution from support so that we can learn and possibly help others should they run into this issue in the future. The eisy is less than a year old. I had a problem with the eisy about a month ago and sent it back to UD who reflashed the eisy. The 5.9.1 was the result of running an update. Program Details Tab.pdf
apostolakisl Posted January 27 Posted January 27 (edited) If you can read a links table from the plm then you must have a proper com between it and ISY. So either the PLM is broken and can't communicate or all of your links are corrupt. With only 20 devices a links table of 115 seems like a number that is probably in range. Depends on how many scenes you have. If you have an extra device, something easy like a lamplinc that you can just plug in would be great. Anyway, power it up and see if you can add it to ISY. Put ISY into linking mode (push the double arrow swirly button at the top of the admin console) and then push/hold the set button on the device until it goes into linking mode. Since we have established that the plm and eisy are communicating, If it doesn't pop up on your screen, then the device is not communicating with the PLM. In summary, I would try a new plm. Plug it into eisy and do a "restore plm". Alternatively, you could do a factory reset on your current plm and then do a "restore plm". If memory serves, I believe you unplug the plm, let it fully power down, push/hold the set button while plugging it back in and keep holding until it does some beeping, maybe 15 seconds or something. If forget. I would also suggest a backup before messing around with any of this. Also, If you have newer switches that are part of a scene, when you press the switch to activate the scene, I am pretty sure it will blink the red led if it fails to talk to the PLM. I forget for sure all the reasons it blinks red, but I think that is one of them. Edited January 27 by apostolakisl
hec Posted January 28 Author Posted January 28 apostolakisl Sorry for the delay. I had to search for an extra device and the instructions about how to put it in link mode. Finally found both but apparently the device is bad since it would not go into linking mode. I think you are right about the PLM being bad. It is over 5 years old and is the old serial version with the USB conversion cable. Thanks for all your help. I'm slowly learning how everything works. Harvey
Geddy Posted January 28 Posted January 28 @hec FYI the last PDF “screenshot” shows the program tab, but those are NOT exclamation marks. That’s standard program colors. Please refer to the wiki information here: https://wiki.universal-devices.com/ISY_Programs:Icon_Colors Seems like you’re on the hunt for possible PLM issues. Have you opened a support ticket yet? I think it might be fixable with some help from UD support. At the very least they could probably confirm if it’s a PLM issue or not.
apostolakisl Posted January 28 Posted January 28 23 hours ago, hec said: apostolakisl Sorry for the delay. I had to search for an extra device and the instructions about how to put it in link mode. Finally found both but apparently the device is bad since it would not go into linking mode. I think you are right about the PLM being bad. It is over 5 years old and is the old serial version with the USB conversion cable. Thanks for all your help. I'm slowly learning how everything works. Harvey What device wouldn't go into linking mode? I have not heard of that ever being an issue short of the device being completely dead.
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