Using Eisy. I installed the Plugin and received this message. How do I fix this? 

 

Debug log

2025-01-31 01:20:42.912 Thread-366 (poll) udi_interface      INFO     totalconnect-poly:authenticate: Re-authenticating
2025-01-31 01:20:42.914 Thread-366 (poll) udi_interface      ERROR    totalconnect-poly:authenticate: Could not re-authenticate 'NoneType' object has no attribute 'authenticate'
Traceback (most recent call last):
  File "/var/polyglot/pg3/ns/0021b9026ef5_1/totalconnect-poly.py", line 124, in authenticate
    self.tc.authenticate()
    ^^^^^^^^^^^^^^^^^^^^
AttributeError: 'NoneType' object has no attribute 'authenticate'
2025-01-31 03:20:43.076 Thread-456 (poll) udi_interface      INFO     totalconnect-poly:authenticate: Re-authenticating
2025-01-31 03:20:43.076 Thread-456 (poll) udi_interface      ERROR    totalconnect-poly:authenticate: Could not re-authenticate 'NoneType' object has no attribute 'authenticate'
Traceback (most recent call last):
  File "/var/polyglot/pg3/ns/0021b9026ef5_1/totalconnect-poly.py", line 124, in authenticate
    self.tc.authenticate()
    ^^^^^^^^^^^^^^^^^^^^
AttributeError: 'NoneType' object has no attribute 'authenticate'
2025-01-31 05:20:43.260 Thread-546 (poll) udi_interface      INFO     totalconnect-poly:authenticate: Re-authenticating
2025-01-31 05:20:43.261 Thread-546 (poll) udi_interface      ERROR    totalconnect-poly:authenticate: Could not re-authenticate 'NoneType' object has no attribute 'authenticate'
Traceback (most recent call last):
  File "/var/polyglot/pg3/ns/0021b9026ef5_1/totalconnect-poly.py", line 124, in authenticate
    self.tc.authenticate()
    ^^^^^^^^^^^^^^^^^^^^
AttributeError: 'NoneType' object has no attribute 'authenticate'
2025-01-31 06:15:14.078 Command    udi_interface.custom INFO     custom:_save: Sending data notices to Polyglot.
2025-01-31 06:15:14.078 Command    udi_interface      ERROR    totalconnect-poly:discover: Discovery failed with error 'NoneType' object has no attribute 'ResultCode'
Traceback (most recent call last):
  File "/var/polyglot/pg3/ns/0021b9026ef5_1/totalconnect-poly.py", line 134, in discover
    self.tc = TotalConnectClient.TotalConnectClient(self.user, self.password)
              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/var/polyglot/pg3/ns/0021b9026ef5_1/.local/lib/python3.11/site-packages/total_connect_client/TotalConnectClient.py", line 94, in __init__
    self.authenticate()
  File "/var/polyglot/pg3/ns/0021b9026ef5_1/.local/lib/python3.11/site-packages/total_connect_client/TotalConnectClient.py", line 186, in authenticate
    response = self.request(
               ^^^^^^^^^^^^^
  File "/var/polyglot/pg3/ns/0021b9026ef5_1/.local/lib/python3.11/site-packages/total_connect_client/TotalConnectClient.py", line 135, in request
    if response.ResultCode in (
       ^^^^^^^^^^^^^^^^^^^
AttributeError: 'NoneType' object has no attribute 'ResultCode'
2025-01-31 06:15:14.136 MQTT       udi_interface.interface INFO     interface:_message: Successfully set key = notices
2025-01-31 06:18:06.341 MQTT       udi_interface.interface DEBUG    interface:_message: QUEUING incoming message setLogLevel
2025-01-31 06:18:06.341 Command    udi_interface.interface DEBUG    interface:_parseInput: DEQUEING setLogLevel
2025-01-31 06:18:06.341 Command    udi_interface.interface DEBUG    interface:_handleInput: PROCESS setLogLevel message {'level': 'ERROR'} from Polyglot
 

6 hours ago, richord said:

How do I fix this? 

It doesn't appear this plugin is supported any more. There have been other posts in this area of issues getting through discovery or updating nodes and status. I think most have either moved away from this alarm panel type or not linking it to IoX. 

So I took a look and here is the code that is failing - it is using the V1 soap API. That is no longer supported. The plugin needs to be recoded to use the V2 api documented here: TotalConnect2 Web API Help Page or use the code from GITHUB here total-connect-client/total_connect_client/partition.py at master · craigjmidwinter/total-connect-client · GitHub. Unfortunately, I don't know how to do that, but maybe someday.

# create zone nodes
        # We are using GetPanelMetaDataAndFullStatusEx_V1 because we want the extended zone info
        panel_data = self.tc.soapClient.service.GetPanelMetaDataAndFullStatusEx_V1(self.tc.token, loc_id, 0, 0, 1)
        if panel_data['ResultCode'] == 0:
            LOGGER.debug("Getting zones for panel {}".format(device_addr))
            zones = panel_data['PanelMetadataAndStatus']['Zones']['ZoneInfoEx']

            if zones is None:
                raise Exception("No zones were found for {} - {} \n{}".format(device_name, device_addr, panel_data))

            for zone in zones:
                if not bool(zone.CanBeBypassed) and not bool(strtobool(self.include_non_bypassable_zones)):
                    LOGGER.debug("Skipping zone {} with name {}".format(zone.ZoneID, zone.ZoneDescription))
                    continue

                self.add_zone(loc_id, loc_name, device_addr, device['DeviceID'], zone, update)
        else:
            LOGGER.warn("Unable to get extended panel information, code {} data {}".format(panel_data["ResultCode"], panel_data["ResultData"]))

Here is a good discussion on the topic Switch over to new TotalConnect REST API · Issue #245 · craigjmidwinter/total-connect-client