I have an open ticket with Universal Devices. I have been troubleshooting and narrowing down this issue I am having for close on 6 months now. The UD ticket was opened once I closed in on cause and effect enough to have something useful to say. Ticked has been actively addressed back and forth for the past month and now we are stuck, with no ideas how to address nor further narrow down the cause. So I come to the forum. If my Polisy looses internet access, when it is restored the IoX component will restart. Data points we have so far: If I unplug the ethernet cable to the Polisy, when I plug it back in the IoX will restart. If I reboot the router, when the router comes back up, IoX will restart. If I unplug power to the ONT (fiber optical network terminal), when I power the ONT back on, IoX will restart. This most closely simulates the issue that needs to be corrected. Any time my ISP goes down for a moment, when it is restored my IoX will restart. Maintenance by Frontier. in the middle of the night by the service results in an IoX restart. I have an ASUS router. It has a button with each device connected to disable access to the internet for that device. If I throw that switch in the router, my IoX shows that the portal is offline, the UD portal shows that my IoX is offline. But the IoX DOES NOT RESTART when I once again allow access from the Polisy to the internet. My ASUS router also allows me to stop the WAN with a radio button. If I do that everything on my network looses access to the internet, but the LAN is maintained and devices on the network can still connect to each other. Re-enabling the WAN on the router will result in in an IoX restart. I do not know what the difference between killing the WAN and killing internet access for just the Polisy is. I do not understand the results of #5 vs #4. The network has to be down for 30 seconds or more to cause the behavior. The Polisy does not produce any beeps or lights when the IoX restarts after internet restoration. Variations on those tests: Stopping PG3x does not stop IoX from restarting on loss and restoration of internet access. So I think we can exclude interaction from the few plugins I have. Disabling all programs does not stop IoX from restarting on loss and restoration of internet access. If I sever the connection between IoX and the UD Portal, IoX DOES NOT RESTART with loss and restoration of the internet. Parameters we are dealing with: The Polisy is up to date The Iox is version 5.8.4 The Polisy is wired network only. No WiFi The only inbound connection to the system I can think of is the UD Portal. The test are 100% repeatable with results always the same. Polisy, Polyglot are not restarting/rebooting during the event. UD cannot recreate the issue on their end. It is tough to troubleshoot remotely because it requires the loss of network connection to cause the issue, so tough for them to watch happen. Questions: Has anyone else experienced this? Does anyone have any suggestions on possible cause and or corrective action? Does anyone have any other tests that could give us additional data to provide more clarity on what is happening?

IoX restarts. UD and I need help to troubleshoot.

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February 8Feb 8

24 minutes ago, Illusion said:

Same results. IoX restarts unless I break the connection to the UD Portal.

Seems that you’ve isolated a concern. I wonder if there is any internal log that UD might have when devices connect. I’d go back to the support ticket and work with them some more. Might be something @bmercier would need to be monitoring at the time of connection.

February 12Feb 12

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Upgrade of OS to 14.1 and IoX to 5.9.1 has corrected the issue. I guess we never get to know what was going on. I am going on the theory that it was something in IoX 5.8.4 as my update to that firmware coincides pretty closely with the start of the issue. Why no one else had the issue, and why we could not figure out what mechanism was the cause will remain a mystery.

February 12Feb 12

A strange and mysterious problem gets fixed in a strange and mysterious way.

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Created Feb 5Feb 5
Last Reply Feb 12Feb 12

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IoX restarts. UD and I need help to troubleshoot.

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