Cannot add Matter plug using UD ver 1.2.1

[tmorse305]

Hi @Javi, I sent feedback via TestFlight but I thought I would add it here too.  Tell me if you don't want it here.

 

I tried to add a KASA WiFi Smart Plug.  I was able to scan the QR code and enter my WiFi credentials but then I received this error.  Thank you for working on this new capability!  On an iPhone running 18.3.1

[Javi]

Hi @tmorse305,

Thanks, here is prefered.  About 90+ percent of Test Flight feedback in useless, so I don't check often. Most feedback is anonymous user saying "not working" or "having trouble"  without any other context.

I'll have to look into this as Apple States the Matter developer profile is not needed in production, but it appears iOS is not allowing Matter commissioning to start in production. I did not test this as my devices already have a developer profile.

[tmorse305]

Hi @Javi,

I'm still getting the same error when adding a Matter device using version 1.2.2.

 

Thank you.

[Javi]

Updates:

We are working on a couple of issues. 

The "rendezvous" error in UD Mobile is firmware related for some, but not all, users and we hope to have a new build in the next week. 

The "Could not write characteristic" error is being encountered for all users on iOS devices for Matter BLE Wi-Fi commissioning. iOS is blocking communication to Bluetooth for a characteristic (UUID) used by Matter devices. We are looking into the issue with Apple. So, currently BLE commissioning for Matter devices from an iOS device will not work, but Matter should work for IP, Thread, and previously commissioned WiFi devices.

 

[tmorse305]

On 2/25/2025 at 12:30 PM, Javi said:

but Matter should work for IP, Thread, and previously commissioned WiFi devices.

Hi @Javi, I'm not sure what you mean by this.  My matter plug is WiFi not Thread.  Is there a way to commission it without using BLE?  I only see the BLE choice in UD Mobile.

[Javi]

On 3/5/2025 at 7:59 PM, tmorse305 said:

Hi @Javi, I'm not sure what you mean by this.  My matter plug is WiFi not Thread.  Is there a way to commission it without using BLE?  I only see the BLE choice in UD Mobile.

Currently not with iOS, only Android.

[Guy Lavoie]

Yesterday I configured a Matter bulb with an android phone.

[tmorse305]

Hi @Javi, I enabled developer mode on my iphone to see if I could get any further.  I did get past the error above but the commissioning just blows out and I'm back a regular UD screen.  UD lost communication with eisy.  The admin console would not load, so I had to reboot eisy to regain control.  Tried it again, same result.  Third time I brought up the AC first and enabled the Matter log capture.  Commissioning still crashed but the AC stayed up and I captured the resulting log file.  I'll attach it in case it's of any value.  Let me know if you want me to try something else.  Thank you

 

logfile

[Javi]

On 3/13/2025 at 12:32 PM, tmorse305 said:

Hi @Javi, I enabled developer mode on my iphone to see if I could get any further.  I did get past the error above but the commissioning just blows out and I'm back a regular UD screen.  UD lost communication with eisy.  The admin console would not load, so I had to reboot eisy to regain control.  Tried it again, same result.  Third time I brought up the AC first and enabled the Matter log capture.  Commissioning still crashed but the AC stayed up and I captured the resulting log file.  I'll attach it in case it's of any value.  Let me know if you want me to try something else.  Thank you

 

logfile 256.03 kB · 2 downloads

Thanks for the information, I was not aware that enabling developer mode allowed commissioning to move forward.  Did you install a developer profile also (this is a file import you would know if you did it) ? 

As for the crash, please open a ticket. This is likely not related to the app itself so will need to be handled by someone else.

[tmorse305]

5 hours ago, Javi said:

Did you install a developer profile also

Sorry, Yes I did.

[Javi]

14 hours ago, tmorse305 said:

Sorry, Yes I did.

Ok, thanks.