Dual "Controller" not working after i3 upgrade

[CoolToys]

while going through other issues I swapped an old Powerline switch for a new custom engraved i3 four button.  As a standalone the four button works fine.  I have an 8 button keypad in the dining room with a "patio" key button.  It is and has been the controller for the "patio" scene which turns on the main load on the new i3 and four other switches and an outdoor switched outlet.  I also wanted the 3rd button to do the same thing.  In the past I set them both to "controller".  My understanding is this makes them both "controller/responders". so turning one on turn on the scene and the other switch.  

When only the Patio button the 8 button keypad is the controller, the scene works.  When Only the Patio (3rd) button on the i3 4 button is the controller the scene works.  When they are both set, neither work.  One turns on two lights of the scene, the other turns on three.  Neither turns on the outlet.

Any thoughts?  Is this not possible and I am approaching dual controller idea wrong?  Do I need two identical scenes where the i3 is the controller for one and a responder in the other and reverse for the the second scene?

[lilyoyo1]

7 hours ago, CoolToys said:

while going through other issues I swapped an old Powerline switch for a new custom engraved i3 four button.  As a standalone the four button works fine.  I have an 8 button keypad in the dining room with a "patio" key button.  It is and has been the controller for the "patio" scene which turns on the main load on the new i3 and four other switches and an outdoor switched outlet.  I also wanted the 3rd button to do the same thing.  In the past I set them both to "controller".  My understanding is this makes them both "controller/responders". so turning one on turn on the scene and the other switch.  

When only the Patio button the 8 button keypad is the controller, the scene works.  When Only the Patio (3rd) button on the i3 4 button is the controller the scene works.  When they are both set, neither work.  One turns on two lights of the scene, the other turns on three.  Neither turns on the outlet.

Any thoughts?  Is this not possible and I am approaching dual controller idea wrong?  Do I need two identical scenes where the i3 is the controller for one and a responder in the other and reverse for the the second scene?

If both controllers are individually configured the same way, they should work with a single scene. 

[CoolToys]

@lilyoyo1 That's what I thought, but they are not.  I've tried deleting the devices and the scene.  I noticed that there are more setting levels available with i3 so I thought that may have been it.  For now I am leaving the 3rd button on the i3 as a responder so the scene works.  

[CoolToys]

Oh yeah, one more note, the load on the insteon switch next to the 8 button keypad flickers when they are both set to controller.  The eisy indicates that all loads are on properly after pressing either button.  So I added a program to query, all that did was correct to what actually turned on. I am starting to see several keypad buttons lit up and the associated device or scene not on in the house.

Once upon a time I understood that if I created a scene in the eisy, the scene was loaded into the devices.  Some scenes work with the eisy off line, and others don't.  For today's experiment I think I will delete the scene and devices from eisy, manually create the scene with the set buttons.  Find the devices and keep the links to see what it does.

In another thread there is a discussion that eisy only sends the scene command.  I thought Insteon devices self checked and corrected however now I see "retry" options in IoX.  I also recall that when an insteon device receives a command from eisy that it treats it differently then a button press.  For this situation I am talking about a button press.  

Maybe a program for the 8 button to launch the "patio" scene and leave the i3 as the controller?  

[paulbates]

Another thought is that keypads are the most complicated of insteon devices. I've had to factory reset the 6/8 buttons from time to time to get rid of quirky behavior similar to what you're describing.

Out of the i3 devices discussed in the forums, the keypad has had the most quirks, even out of the box. In some cases insteon support is contacted and the device replaced.

I'd try factory resetting the keypads + restore device, one at a time, starting with the non-i3s first.

Edited February 27 by paulbates

[CoolToys]

@paulbates, Thank you, I am glad to hear it isn't just me. I will do a reset today.  I realized that button 4 on the i3 4 button also is a controller/responder to another scene on the same 8 button controller.  So my original post was asking the wrong question.  The "dining" scene works fine, it is the "patio" scene only that is the issue.  Full reset and reload of both of them today, I will test and post results.