I'm at the end of a very long 9 hour migration saga and can't get past this last item.  Migrating the plugins did not work so I wound reinstalling and reconfiguring 12 plugins.  In a support conversation, the rep had me migrate licenses to get the plugins working.  Then when I got to the step to migrate UD mobile I had  could not clear the UUID since it show as expired. BTW the UD Mobile migration instructions keep referring to System under the setting tab, which doesn't exit, so I have been on the controller settings.

In order to try to follow the directions, I purchased a one year license for the Polisy on the portal, but still no joy in clearing the UUID, yet it functions fine on remote.  If I delete the Polisy and add the eisy and then do a restore from my backup it deletes the eisy and adds the Polisy.

I'd really like to be able to migrate as I did a lot of work to my favorites look and act as I want.

For now, I'm back on the Polisy.  Anyone have any thoughts.  I did also open a support ticket

Thanks!

On 3/8/2025 at 7:48 PM, joeria said:

 

I'm at the end of a very long 9 hour migration saga and can't get past this last item.  Migrating the plugins did not work so I wound reinstalling and reconfiguring 12 plugins.  In a support conversation, the rep had me migrate licenses to get the plugins working.  Then when I got to the step to migrate UD mobile I had  could not clear the UUID since it show as expired. BTW the UD Mobile migration instructions keep referring to System under the setting tab, which doesn't exit, so I have been on the controller settings.

In order to try to follow the directions, I purchased a one year license for the Polisy on the portal, but still no joy in clearing the UUID, yet it functions fine on remote.  If I delete the Polisy and add the eisy and then do a restore from my backup it deletes the eisy and adds the Polisy.

I'd really like to be able to migrate as I did a lot of work to my favorites look and act as I want.

For now, I'm back on the Polisy.  Anyone have any thoughts.  I did also open a support ticket

Thanks!

Was this resolved in the ticket?

Notes: Cancel any alerts/warnings/sync-request in controller settings. Scroll to the bottom and press clear UUID.  Be sure to update Remote and Local URLs to point to the new controller.

Hi Javi, yes it was.  Thanks!