Eisy appears to be dead.

[tibbar]

This morning my EISY went offline  and appears to be dead.

Here is a pic on HDMI monitor connected to it.

Can anyone give any pointers please.

 

No IP address, no matter I do.

[Guy Lavoie]

Have you tried simple things, like reseating your network cable? A different port on your router? Or a different cable?

[tibbar]

1 minute ago, Guy Lavoie said:

Have you tried simple things, like reseating your network cable? A different port on your router? Or a different cable?

Yes all of the above, even moved to a different router - same result.

[Guy Lavoie]

Did an update occur? What version of IoX were you running yesterday? the first screen shows something about not starting "since we just upgraded". Have you tried the start button options?

https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button

You could try the 4 time button press to reset networking. Whatever you do, don't do a factory reset, at least not before you've opened a ticket with UDI to try and recover it first.

[tibbar]

8 minutes ago, Guy Lavoie said:

Did an update occur? What version of IoX were you running yesterday? the first screen shows something about not starting "since we just upgraded". Have you tried the start button options?

https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button

You could try the 4 time button press to reset networking. Whatever you do, don't do a factory reset, at least not before you've opened a ticket with UDI to try and recover it first.

Yes that is what I thought. Yesterday I was on 5.8.4. Didn't try updating myself.

Multi function button does not respond. Tried 4,5 and 6 presses , no effect.

The router shows port connected, some traffic exchanged but no IP.

[Guy Lavoie]

Looks like it's ticket time.

[tibbar]

2 minutes ago, Guy Lavoie said:

Looks like it's ticket time.

Yes Just did.

[Harrisrc740]

Same issue I am having, I purchased a new EISY and the same issue after it took updates.  I found that it is only taking a ipv6 address.  Was able to ssh to that address and add a static ip so I could connect and configure, but once the EISY rebooted it lost all my configurations.  I think there was a update to FreeBSD that is making it use ipv6.

 

[Guy Lavoie]

Well it at least enables IPv6, because it's needed for Matter. But always has an IPv4 address too.

[tibbar]

After submitting a ticket @Michel Kohanim fixed it.

Don't know what happened but it looked like there was some kind of update.

Anyway up running now thanks to outstanding support from UDI.

Thanks @Michel Kohanim.