Admin Console (LAN) Doesn't Load

[smarthome_newbie]

Hi. If I click on the launcher, my ISY shows, but when I select "Admin Console LAN" it won't open. It will load cloud but none of my prorgrams are loading. I deleted Java cache (all 3 boxes checked), deleted existing launcher and downloaded again, but still not working. Any ideas? I have a Mac. Thanks!

[paulbates]

There's several possibilities:

1. ISY needs a reboot I'd suggest unplugging the isy, waiting 10 seconds and replugging. Wait a few minutes and try to access it again
2. If that doesn't work, it might be the SD Card is bad.

Try one, and if that doesn't work, reply back and we'll go from there

[Techman]

@smarthome_newbie

In addition to what @paulbates is suggesting.......

Did you download the launcher from here:

https://isy.universal-devices.com/start.jnlp

Also take a look at this link

Upgraded to Mac OS15.2. Lost ability to open AC....FIXED - eisy - Universal Devices Forum

 

[smarthome_newbie]

14 hours ago, paulbates said:

There's several possibilities:

1. ISY needs a reboot I'd suggest unplugging the isy, waiting 10 seconds and replugging. Wait a few minutes and try to access it again
2. If that doesn't work, it might be the SD Card is bad.

Try one, and if that doesn't work, reply back and we'll go from there

Hi. The reboot didn't work. I didn't realize it has an SD card. I'm on version 5.0.15A. I have a Polisy and need to move over to it, but the instructions seem complicated, so I still haven't done it yet. If I could get back into admin console for now, that would be great. I downloaded the launcher from the link Techman sent and I don't have the new Mac OS, so that's not the problem. Thank you!

[paulbates]

Take a read through this thread. Start with cleaning and reseating the sd card. 

If it works and you're not going to migrate to polisy for a while, consider the steps to replace the card.

[smarthome_newbie]

2 hours ago, paulbates said:

Take a read through this thread. Start with cleaning and reseating the sd card. 

If it works and you're not going to migrate to polisy for a while, consider the steps to replace the card.

I read that thread and saw you mentioned an Insteon hub might be an option. My programming is simple. What would be the process of moving to the hub? Also, I noticed someone say since ISY can be accessed from the cloud then the issue is probably with the IoX Launcher. I can access from the cloud. You still think it could be a SD card issue? Thanks!

[Guy Lavoie]

15 minutes ago, smarthome_newbie said:

I read that thread and saw you mentioned an Insteon hub might be an option. My programming is simple. What would be the process of moving to the hub? Also, I noticed someone say since ISY can be accessed from the cloud then the issue is probably with the IoX Launcher. I can access from the cloud. You still think it could be a SD card issue? Thanks!

When you say that you can access it from the cloud, do you mean when you select "Admin Console (cloud)" in IoX Finder? That's accessing the Admin Console program from the cloud, downloading it. If this is the case, then it could still be a SD card issue, that's preventing you from loading the Admin console program from your ISY controller.

[smarthome_newbie]

5 minutes ago, Guy Lavoie said:

When you say that you can access it from the cloud, do you mean when you select "Admin Console (cloud)" in IoX Finder? That's accessing the Admin Console program from the cloud, downloading it. If this is the case, then it could still be a SD card issue, that's preventing you from loading the Admin console program from your ISY controller.

Hi. Yes, I mean accessing from Admin Console (cloud). I have an ISY994i. I see the port where the card is installed, but don't see how to get it out. Do I need to unscrew the box?

[Guy Lavoie]

3 minutes ago, smarthome_newbie said:

Hi. Yes, I mean accessing from Admin Console (cloud). I have an ISY994i. I see the port where the card is installed, but don't see how to get it out. Do I need to unscrew the box?

Yes, open the box by removing the screws underneath.

[Techman]

@smarthome_newbie

Before try the steps below, did you clear your java cache , checking all 3 boxes, then then download a new IoX Launcher?

----------------

If you have a later model ISY994 the SD card can be removed from the front without opening the case. Remove power from the ISY then push in on the SD card and it will pop out.

Clean the contacts on the card with a soft eraser and then reinsert it.

Take a look at this link:

https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card

 

[paulbates]

1 hour ago, smarthome_newbie said:

I read that thread and saw you mentioned an Insteon hub might be an option. My programming is simple. What would be the process of moving to the hub?

The hub is a simpler solution, but it's hard to say without details and what simple means. There's a point where the hub can't do what the ISY can.

Can you define simple? Programs with schedules? Programs that take actions other than schedules? Programs that do variables and math . +- / x ..etc?

[smarthome_newbie]

2 hours ago, paulbates said:

The hub is a simpler solution, but it's hard to say without details and what simple means. There's a point where the hub can't do what the ISY can.

Can you define simple? Programs with schedules? Programs that take actions other than schedules? Programs that do variables and math . +- / x ..etc?

Gotcha. I am able to access it via LAN now. I unlugged it again and this time it worked. Maybe first time I didn't leave it unplugged long enough. Thanks for the help!

Simple meaning programs like having certain lights come on at sunset and using a button on a keypad to have them all go off at night. I also have door sensors with a siren to use as an alarm.

[paulbates]

1 hour ago, smarthome_newbie said:

Gotcha. I am able to access it via LAN now. I unlugged it again and this time it worked. Maybe first time I didn't leave it unplugged long enough. Thanks for the help!

 

Glad you are making progress!

1 hour ago, smarthome_newbie said:

Simple meaning programs like having certain lights come on at sunset and using a button on a keypad to have them all go off at night. I also have door sensors with a siren to use as an alarm.

There would be some starting over with the hub. If you don't have plans to change things much, it might be best to stick with the ISY unless something else happens to make it hard to use.