This morning trying to play around with Matter devices and seeing if I could get a device connected. Now when I run the UD MOBILE app. it loads up, I see my devices, then about 2 seconds later I'm looking back at the phone launch screen.

What I have tried

• Uninstalled the UD MOBILE app and reinstalled it. Go thru all the steps and 2 seconds after the display of my devices, it crashes

• Did a complete interview of my Z-Wave devices from start.jnlp

• Rebooted my eISY - Pulled the plug

• Ran Upgrade Packages and did the reboot when it said to.

I'm at a loss what else. AI says to do some weird stuff like deleting my profile and adding it back in. Setting up a second device via ip address, but the prompts AI says I should get don't match the UD prompts I see. Everything works from the Java admin screen, just not the UD MOBILE app

I'm at 6.04 on eISY 1.5.2 on UD Mobile

Edited Thursday at 08:27 PM2 days by awysocki

Have you tried going into your phone's settings screen -> Apps, then finding the UD Mobile app, and clearing cache?

Uninstall and reinstall does the same thing. AI says the cloud has a corrupted device listing. Causing the problem, I just didn't know how to clear the cloud

20 hours ago, awysocki said:

Uninstall and reinstall does the same thing. AI says the cloud has a corrupted device listing. Causing the problem, I just didn't know how to clear the cloud

I believe you have already opened a ticket, if not please open one for diagnostic.

Same issue.

Luckily, I set the default home page to "Favorites" and it loads fine, but as soon as I go to the
"Home" page, it crashes.

I have an other user in the house, and it now crashes for her too, as her default page is the Home page.

Everything was working with the past week.

I added a couple of new replacement switches, and went to the home page to make them a fav
and this is when I found the issue.
I'll slide in a new ticket too.