I just got my new R2 and I'm going to be setting it up at a 2nd residence. Looking at it (compared to version 1) - does it matter where the Insteon USB Modem is plugged into?

I ask because on the R1, I always used the USB port on the back of the unit for Insteon USB modem. Now with R2 - it's USB-C on the back, but on the sides it's 2 blue (USB3) and 1 black USB (USB2)

Does it matter which port for Insteon USB modem?

It's been years since I setup the R1 that I thought the USB Modem had to use the back port?

It shouldn't make a difference which port you use

So, in IoX Admin Console, Tools-->Diagnostics-->PLM Info Status

I get a Java window with " / Not Connected"

Clrear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

Okay. I think I got this resolved. I had my R1 EISY online here at the house. I was trying to get a head start on setting up my R2 which will located at another residence - I was not going to link any devices, etc. Just wanted to get it configured before I head out tomorrow to the other house.

It looks like having 2 EISYs on the same network is problematic...they each have their own IP address but still issues. I shutdown the R1 and then R2 was able to see its PLM.

It was also problematic trying to get ISY portal access for the R2. My R2 had 6.0.2 out of the box, I paid the $24 for the portal, I then did the upgrade to 6.0.4 and then lost portal access. My R2 6.0.2 was listed as "offline" and my R2 6.0.4 was listed as not having ISY portal access (needed to pay for it).

Thankfully I was able to "Migrate" the R2 6.0.2 to the R2 6.0.4 which are the exact same MAC ID units so it was odd to migrate MAC-ID-1 to MAC-ID-1. In the dropdown, it lists the same MAC ID from which you are migrating from. Odd, but glad that's resolved. Let's see tomorrow if I have any issues with UD Mobile.

Anyone else by chance own more than one EISY located at different residences?

BTW, I am not trying to link devices across houses.

Instructions for migrating the portal

ISY Portal Migrate configurations to a new ISY - Universal Devices, Inc. Wiki

2 hours ago, raymondjiii said:

Okay. I think I got this resolved. I had my R1 EISY online here at the house. I was trying to get a head start on setting up my R2 which will located at another residence - I was not going to link any devices, etc. Just wanted to get it configured before I head out tomorrow to the other house.

It looks like having 2 EISYs on the same network is problematic...they each have their own IP address but still issues. I shutdown the R1 and then R2 was able to see its PLM.

It was also problematic trying to get ISY portal access for the R2. My R2 had 6.0.2 out of the box, I paid the $24 for the portal, I then did the upgrade to 6.0.4 and then lost portal access. My R2 6.0.2 was listed as "offline" and my R2 6.0.4 was listed as not having ISY portal access (needed to pay for it).

Thankfully I was able to "Migrate" the R2 6.0.2 to the R2 6.0.4 which are the exact same MAC ID units so it was odd to migrate MAC-ID-1 to MAC-ID-1. In the dropdown, it lists the same MAC ID from which you are migrating from. Odd, but glad that's resolved. Let's see tomorrow if I have any issues with UD Mobile.

Anyone else by chance own more than one EISY located at different residences?

BTW, I am not trying to link devices across houses.

Several things aren't making sense here. If each eisy could be seen with it's own IP address, then they certainly had their own unique MAC addresses. The MAC address is burned into the network interface chip during manufacturing. If you look at your router's connected devices list, you'll be able to see the MAC address of each eisy. You can certainly have more than one eisy on a network. I have an eisy and two Polisys right here, all getting along happily.

Another thing is that a new eisy usually come with one free year of portal access. Sounds like some confusion happening between your existing eisy and the new one in the portal menu. Things aren't always clear. The fact that they are R1 or R2 isn't relevant, they are functionally the same.

I'd start by connecting both to your network again and looking at the router device table to be sure, and note the MAC addresses, and then write them down, and maybe put a sticker under each unit with it's MAC address. The Polisys had that, and it was useful. Then go back to the portal and make sure that they are both listed with their portal access.

The eisy r2 has a sticker on the bottom with its serial number and its mac address

3 hours ago, Guy Lavoie said:

Several things aren't making sense here. If each eisy could be seen with it's own IP address, then they certainly had their own unique MAC addresses. The MAC address is burned into the network interface chip during manufacturing. If you look at your router's connected devices list, you'll be able to see the MAC address of each eisy. You can certainly have more than one eisy on a network. I have an eisy and two Polisys right here, all getting along happily.

Another thing is that a new eisy usually come with one free year of portal access. Sounds like some confusion happening between your existing eisy and the new one in the portal menu. Things aren't always clear. The fact that they are R1 or R2 isn't relevant, they are functionally the same.

I'd start by connecting both to your network again and looking at the router device table to be sure, and note the MAC addresses, and then write them down, and maybe put a sticker under each unit with it's MAC address. The Polisys had that, and it was useful. Then go back to the portal and make sure that they are both listed with their portal access.

I never said that they did not have different MAC addresses - of course they were different. I was talking about the UIDs listed on the ISY Portal not the MAC addresses on the LAN.

I did say that on the ISY Portal - I had 2 entries for the same EISY. The ISY portal lists your device by it's MAC address (aka UID). There clearly was a duplicate UID on the ISY portal: one with OS 6.0.2 and the other with OS 6.0.4 With MAC addresses guaranteed to be unique this should not be possible to list the same device more than once. In my opinion, there should be no way to list the same EISY on the ISY Portal - but in this case it seems to be including the OS version as part of the "primary key" for that table.

The ISY portal is obviously not on my network so it has nothing to do with IP addresses or MAC addresses (which is the same thing as the UID). When I say ISY portal I am talking about the UD site where you can see your list of devices, pay for accounts, etc.

Yes, the fact that one was an R1 and the other R2 is not relevant, I never said it was. I was simply distinguishing which was which in describing the issue I was experiencing.

The device does not come out of the box with the free license, you have to go through some steps (THIS is the confusing part) - "and then" accept it. This is the part where having 2 devices on the same LAN seems to have become a problem. How does "eisy.local" resolve when you have more than one device? Probably the one with the lower IP address? I think this leads to the problem I was having.

The other part that is confusing is why does the admin console start up with 2 entries for the same device? One for "IoX" and the other "EISY" - both are the same device (same UID). Now, once you are in the IoX admin console and you go to the portal tab it will give you a link to go to - I believe that the URL it puts on the screen has "esiy.local" in it. Using the specific IP address would resolve that issue I think.

This is the screen from the ISY portal, Sheryle's House 6.0.4 was "thee" R2. It seems to me that the portal license is associated with the combination of UID AND OS version. Since UID is unique there should never be a duplicate of "Sheryle's House"

You can see that Sheryle's House 6.0.2 is offline AND Sheryle's House 6.0.4 does not have the ISY portal license (the little "!" icon)

All of the above says nothing about why the R2 could not see its PLM. I have no idea what was causing that. I had both devices right in front of me on the desk (both plugged into an electrical outlet). I did have Insteon support checked on the admin console for my R2.

Now I see why IoX lists the same device twice - one is for using your ISY portal creds and the other is for using your local creds. I have always just been using the first entry.

5 hours ago, raymondjiii said:

You can see that Sheryle's House 6.0.2 is offline AND Sheryle's House 6.0.4 does not have the ISY portal license (the little "!" icon)

If you are no longer using the unit that is off line, it can be removed by clicking the red x on the left side. If there is an active portal license associated with the device, be sure to address that first.

Ok thanks, that clears up a few things. As for the portal duplicates, I've been experimenting with a unit, setting it up over and over again as part of my tests, and when I upgraded it to 6.0.4 and accessed it for the first time, it asked me to log into the portal, where it added itself to my account. This is likely part of the new login scheme with the portal credentials, to keep things consistent. As @DennisC said, you can easily delete any extraneous entries by clicking on the "x". Release 6.0.2 was probably the initial release for the newer R2 version, and I don't think was ever released as an upgrade for the older eisy or Polisy versions. Seems we went straight from 6.0.0 to 6.0.3.

Are you also saying that the same unit appears twice in IoX finder (without you manually adding any entries)? That would be new. Some of us have been manually adding such duplicate entries, one with the port number and one without, to have both login methods readily available.

2 hours ago, Guy Lavoie said:

Ok thanks, that clears up a few things. As for the portal duplicates, I've been experimenting with a unit, setting it up over and over again as part of my tests, and when I upgraded it to 6.0.4 and accessed it for the first time, it asked me to log into the portal, where it added itself to my account. This is likely part of the new login scheme with the portal credentials, to keep things consistent. As @DennisC said, you can easily delete any extraneous entries by clicking on the "x". Release 6.0.2 was probably the initial release for the newer R2 version, and I don't think was ever released as an upgrade for the older eisy or Polisy versions. Seems we went straight from 6.0.0 to 6.0.3.

Are you also saying that the same unit appears twice in IoX finder (without you manually adding any entries)? That would be new. Some of us have been manually adding such duplicate entries, one with the port number and one without, to have both login methods readily available.

Yes, that's exactly what I'm saying. "EISY" listed without the port and "IoX" listed with the port. I have never edited (nor wanted to) anything related to this.