Running 6.0.4 on Polisy.

I open PG3x console and navigate to the store, open a node, click "install" and nothing happens. Nothing, no errors, nothing. Tried multiple.

I navigate to "purchases", and it forever says "retrieving purchases. . "

I rebooted Polisy

I tried from both the 3000 port as well as using the Eisy UI interface. Same story.

You might want/need to open a support ticket for this to see what's happening in the system. https://www.universal-devices.com/my-tickets

I just tried on my eisy and was able to install one just fine through eisy-ui. Got the little green box that it was installing then that it installed successfully.

Currently running PG3x 3.4.11 on eisy UI 0.9.0.

I did a ticket and they said the token had expired and I needed to click on "switch portal profile" which renewed the token. Apparently if you have two ISY's on the same portal account, the token can expire on one and not the other even though they are both on the same portal login (my other ISY/PG3x was working fine the whole time). Apparently logging in from different computers and rebooting ISY doesn't renew the token. "Switch Profile" was the necessary step. Never would have figured that out on my own. And the token only applies to the purchasing part of the PG3x admin console.

19 hours ago, apostolakisl said:

I needed to click on "switch portal profile"

I almost mentioned that, but when I looked at it through eisy_UI that option isn't available any more. I'm guessing that is something you needed to access through the PG3x option directly. Glad you got it sorted out. Yeah, having two devices on the same portal account could be a problem when the plugins are licensed to the account and device they're installed in and you start working on another. Interesting.

@bmercier is the "switch portal profile" option going to come to eisy_ui?

1 hour ago, Geddy said:

I almost mentioned that, but when I looked at it through eisy_UI that option isn't available any more. I'm guessing that is something you needed to access through the PG3x option directly. Glad you got it sorted out. Yeah, having two devices on the same portal account could be a problem when the plugins are licensed to the account and device they're installed in and you start working on another. Interesting.

@bmercier is the "switch portal profile" option going to come to eisy_ui?

Benoit said if you are using the eisy ui to log out and log back. I did the switch profile first and it worked. Although I swear I logged out of the portal and back in, but perhaps I did that from the portal itself not the eisy ui. I don't recall. I am not sure how this all works with logins being registered to what since both eisy ui's (in my case), the portal itself, and possible one admin console can all be logged into the same portal account on the same pc.