Good morning!

On UDM, current version on android (I couldn't find the version number), IoX 6.0.4 and PGx 3.4.11

If I go to Settings>Plugins>YolinkLocal, the 4 dots just keep spinning, after about a minute I get this popup:

After this I cannot access any plugins for maybe 5 minutes. Once I go back in, if I click on any plugins before trying to access YolinkLocal, I can gain access to any but not YolinkLocal.

I looked for a way to download any logs in UDM but didn't find any.

What should be my next step?

-Tim

11 hours ago, TJF1960 said:

Good morning!

On UDM, current version on android (I couldn't find the version number), IoX 6.0.4 and PGx 3.4.11

If I go to Settings>Plugins>YolinkLocal, the 4 dots just keep spinning, after about a minute I get this popup:

After this I cannot access any plugins for maybe 5 minutes. Once I go back in, if I click on any plugins before trying to access YolinkLocal, I can gain access to any but not YolinkLocal.

I looked for a way to download any logs in UDM but didn't find any.

What should be my next step?

-Tim

If I remember correctly, UDMpbile has been having some issues connecting with pg3. Try searching for a post from Javi about it.

If this is happening when you are in your network and you are using local connection in setup, try removing the local setup.

If I am remembering all of it, it has something to do with the local connection.

Don't remember if the fix is out yet, but make sure you are on the latest version.

@DennisC, thank you for the heads up. I am not sure that is what is going on though.

I can open any of my 20ish plugins in system>plugins except for the one. Once I try to open that one is when I get the error above.

-Tim

16 minutes ago, TJF1960 said:

@DennisC, thank you for the heads up. I am not sure that is what is going on though.

I can open any of my 20ish plugins in system>plugins except for the one. Once I try to open that one is when I get the error above.

-Tim

Are you on the latest version of UD Mobile? If so, I would suggest opening a support ticket.

Yes I am on the latest.

Thanks, I think I will open a ticket.

-Tim