all messed up

[jkraus]

my ntp.pool.org server was not updateing my time so I read some posts that indicated I needed to have the DNS the same as my router IP. I changed it and now cannot even connect to my isy,getting socket open failure even after clearing the java cache. Can you help me to solve both problems?

[jkraus]

OK, now sometimes I can get into it, but sometimes not. Seems each teim now I need to keep clearing teh java and/or try some of the differnt urls to login, not consistent. In addtion not all of my program data is ther, very strange.Please help me to get the rigth gateway and DNS settings

[markgam]

How are you connectiong to the ISY via your intranet or via the internet?

[jkraus]

Intranet that is i am connected by local computer on Same LAN

[markgam]

Are you able to ping the ISY (Start --> Run --> CMD --> Ping IpAddress)? If so, have you tried a reboot of both the computer and the ISY?

[jkraus]

I can soemtimes get to the isy and all looks good for a while and then I ge a socket error. I have rebooted the ISY as when I change the DNS and Gateways (both now set to the router IP is that correct) it reboots each teim. I will ty rebooting the computer, but since it sometimes logs in I doubt that the problem

 

Cannot acces anymore with http://192.168.1.103/admin (ip is set as static http://192.168.1.103/) but can get to it with http://www.universal-devices.com/99i

[jkraus]

still really messed up though as sometimes it logs in but the program data is not there

[markgam]

Hmmm, you just may have to bite the bullet and restore your ISY from a previous backup.

[jkraus]

just ried it i.e. to restore isy and it get half way through then several error messages. Now what?

[jkraus]

man now I cannot log on at all

[jkraus]

totally dorked now as I must hae erased some of the data in my half way restore, as I can only log in with the default admin password (I had chaged it) but trying to upload an old backup fails half way through. Please help!

[jkraus]

have to go to a funeral for a few hours so in my absence if anyone can post tips (without me resposnidn for a while)) please feel free and thanks

 

BTW have complety reset teh isy now, but no better

Joe

[markgam]

I was in a similiar situation last night and this is what I did. First I unplugged all cables into the ISY and let it sit for about a minute. Then I plugged the cable that leads to my router into the ISY and then i plugged in the power cable. I didn't plug in the cable to the PLM. Then I was able to log into the ISY and then run the restore successfully.

 

Here is a link the basically describes the same procedure: http://www.universal-devices.com/mwiki/ ... ocks_up.3F

[jkraus]

no good gets half way and crashes, both on reloading 2.7.15 and /or reloading a backup

[markgam]

You may need to contact UDI Technical Support on Monday and see what they think.

[jkraus]

did and no call back yet

[markgam]

I hope they have a way to help you out but you may want to try unplugging your ISY overnight and try it again in the morning.

[jkraus]

the funny part is my wireless mobilinc program on the ipad can find it no problem, although a sync with it now says the password and user are "admin" and ther is no programs since I reset it (which is why I know that it is comminication fine) so I don't thinkthe issue is the isy is not working

[jkraus]

I think it is a java problem as I think socket open failure is java, but I have uninstalled and reinstalled java, no help

[aLf]

JK:

 

Are you logging in via the 192 or the https: address?

 

Try logging in via the 192 address (as you probably are with MobiLinc). If you get in via that, do your updates and then get back to the forum as to your "INTERNET" settings. My guess is that something on the net side is mis-configured.

 

aLf

[jkraus]

i have tried logging in with evey concievalbe way including 192 address,. I can log in now and get to the admin consil, and even reinstalled 2.7.15, but every time I try to reinstall the backup for Isy it fails with a java error

[aLf]

JK:

 

Do you have just the latest backup, or do you have the history of backups? Maybe try the second to last and see how that goes (last one corrupt?). I can't answer this, but are backups from previous version able to backup to the latest firmware? i.e., a backup from 2.7.5...... restored to 2.7.15.... (Michel)?

 

aLf

[Michel Kohanim]

Hello jkraus,

 

Java socket errors and the inability to restore backup all point to firewall software. Have you recently changed/updated your firewall software?

 

Apologies for not getting back to you sooner: we are completely closed on Saturdays and email/forum only over the weekend.

 

With kind regards,

Michel

[jkraus]

i have truned off the windows lan firewall completely (WAN firewall should not matter, correct) and am not loading my security software (also Microsoft) at boot right now

 

...just turned of all firewalls and still same issue

[jkraus]

OK tried setting it to dynamic ip and I got the backup loaded, but would still like to find out waht was/is going on and why I can only do a dynamic ip