I used "upgrade packages" inside of the Admin Console and then when it later said to "reboot", I did so. after a long time I rebooted again, but I still cannot get the portal connect.

when I go to: https://eisy.local/settings/portal my browser switches that to http://eisy.local/settings/plugins

so I cannot even get to the portal part of eisy.

I'd appreciate any help.

Yet you're able to log into eisy-ui with your portal credentials?

Have you tried accessing the portal online, at https://www.universal-devices.com/ ?

Edited 2 hours ago2 hr by Guy Lavoie

56 minutes ago, someguy said:

so I cannot even get to the portal part of eisy.

Don't try to go directly to that URL. Be sure you're logging into the eisy_ui first then click the menu and then settings then there is a portal portion you can click from there.

There could be a hung update.

Have you confirmed through my.isy.io that the device is not connected to the portal? If it's not connected then I would perform a power cycle (press and hold the power button until it turns red. Then unplug for 20-30 seconds. Then plug in and press power button (should turn blue). Wait 3-5 minutes for the device to fully boot and connect.

If it's not reconnecting just by power cycling then I would use Admin Console and run update packages again. Allow it to run and should tell you to reboot, but might not. I'd let it run at most 20 minutes. If no changes or alerts then hit "reboot" in admin console.

If it's not connecting after that then I would open a support ticket with UD.

Do you happen to know what IoX version you were running before you did this update?