Hello.

Yesterday we had couple quick power outages and after that none of my z-wave devices respond. Eisy reports that they all are "NOT AWAKE".  Tried many reboots with no change.

Any idea what can I do?

Eisy v. 6.0.5_1

Try removing power from the EISY for about 30 seconds

Make sure that Zwave support is set to on under the configuration tab

Edited 23 hours ago23 hr by Techman

3 minutes ago, Techman said:

Try removing power froim the EISY for about 30 seconds

Make sure that Zwave support is set to on under the configuration tab

I tried 30 sec, tried 10 min. Zwave support is enabled. No difference.

Now by clicking on "Z-Wave" --- "Add Z-wave Device" or "Remove Z-wave Device" does not even open any dialog box in Administrative Console anymore 

It's possible the the power surge may have damaged the Zwave board

Try HEALING NETWORK

If you have a recent zwave backup you can try doing a Zwave restore

Do you have a spare Zwave device you can install to see if the board is still working?

6 minutes ago, Techman said:

It's possible the the power surge may have damaged the Zwave board

Try HEALING NETWORK

If you have a recent zwave backup you can try doing a Zwave restore

Do you have a spare Zwave device you can install to see if the board is still working?

Healing network fails. Have spare devices but by clicking " ADD Z-WAVE DEVICE" doesn't even bring up any dialog box anymore

Probably best to submit a suppport ticket. It could be a hardware or a firmware issue.

https://www.universal-devices.com/my-tickets

6 minutes ago, Techman said:

Probably best to submit a suppport ticket. It could be a hardware or a firmware issue.

https://www.universal-devices.com/my-tickets

Yes I did 7 hours ago, still waiting on reply thought you guys may have some ideas meanwhile.

When you get it resolved can you post the fix

1 hour ago, Techman said:

When you get it resolved can you post the fix

Well. I can't believe one device can wreck such a havoc. One of my homeseer hs-ws 100+ zwave wall switch failed and it was taking down dongle and whole zwave network. After removing and repairing "damage I caused troubleshooting" everything seems to settle down.

27 minutes ago, tibbar said:

Well. I can't believe one device can wreck such a havoc. One of my homeseer hs-ws 100+ zwave wall switch failed and it was taking down dongle and whole zwave network. After removing and repairing "damage I caused troubleshooting" everything seems to settle down.

Interesting. How did you determine that it was that one?

6 minutes ago, Guy Lavoie said:

Interesting. How did you determine that it was that one?

I was going one by one locally turning them on and on that one little led on it was blinking and load (fan) didn't work. Removed the switch and rebooted EISY and it all started working. Next it was to find out if it was the switch or the fan in which case load would be under minimum requirement. It was the switch. Very slow and "painful" process.

10 hours ago, tibbar said:

Well. I can't believe one device can wreck such a havoc.

I had a zwave device fail, impacting the response of many other zwave devices. Unlike you, I did NOT experience the impact to IoX or to the dongle. Mine continued to appear to operate normally. While I have come to understand why a single device failure would affect zwave communications, it makes no sense in my head that it would affect the EISY and admin console operation in the ways you describe. Still, I am glad you got it working again.

3 hours ago, oberkc said:

it makes no sense in my head that it would affect the EISY and admin console operation in the ways you describe.

This is what it did, see the picture. After removing it its all good.