Not Always Getting Notifications

[ISYhbsh01]

I set up programs to be notified by email when the status of my devices changes. I would say that 85% of the time I do get the notification email, but 15% of the time I don’t. I setup a separate program for on status and off status for each device. The programs correctly show as being true or false depending on if the device was shut off or put on, and it will even show the correct time of when the program was last run, but I still didn’t get the notification email. Any ideas?

[nyrhody]

I am having the EXACT same issue. I am set up for 4 separate notifications, they all seem never to work 100% of the time, you are right it is around 85%. Any ideas?

[Michel Kohanim]

Hello to both,

 

Please check your error logs for -5000x errors. If you have any of those, it means that ISY could not send the email for the reason described here:

http://www.universal-devices.com/mwiki/ ... MTP_Errors

 

With kind regards,

Michel

[ISYhbsh01]

I looked at the log and I don't see the word 'error' there. I did see a couple of lines where in collunm 2 it says 'null" and in colunm 6 it says '-5012'. Is that what you mean?

[ISYhbsh01]

In the meantime I changed the timeout in the SMTP settings to the max of 10,000. I will see if that helps.

[Michel Kohanim]

Hello hbsh01,

 

Apologies for not being clear. You should look at the last column. And, no, -5012 is not the same error.

 

I do not recommend changing the timeout simply because:

a. If there are indeed connection errors, this value does not help

b. No errors are reported in your log

 

Please check your Junk mail. Also, you might want to try to simulate the events while looking at Program Summary tab to see whether or not the programs get actually called.

 

With kind regards,

Michel

[ISYhbsh01]

I did check the junk mail, I even checked the sent mail folder of the email account I am using to send the notifications, it wasn't there.

 

Also whenevr I did not get a notification I had always checked the notification program status. They were always correctly true/false depnding on whether the device was put on or off. Even the last time run was the correct time when the device status changed, but still no notification was sent.

 

Thanks for your help.

[Michel Kohanim]

Hello hbsh01,

 

If you wish, you can send us the error log to support@universal-devices.com and we'll review it. Again, as long as you do NOT have any -50001 errors, then the problem is either logic related OR junk mail related.

 

What version of the firmware are you on?

 

With kind regards,

Michel

[ISYhbsh01]

Hi Michel,

 

I will email yoou the log soon. Interestingly, today was the first time since I set the timeout to 10,000 that I missed a notification. It used to happan more often.

 

I ruled out it being a junk email issue as I mentioned earlier that whenever I missed a notification it wasn't even in the 'sent' folder of the sending email address.

 

I don't know about it being a logical issue. Here is a copy of one program:

 

If

Status '*A/C M.B.R.' is Off

 

Then

Send Notification to 'Email'

 

Else

- No Actions - (To add one, press 'Action')

 

 

My firmware version is 2.7.15.

 

Thanks for your help.