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2441v Thermostat Communication


bocaray

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Posted

I keep getting errors that ISY cannot communicate with my 2441V Thermostat. Once I reestablish communication (re-linking) it will work fine for several days then loose communications again. How can I troubleshoot this problem to find the source and correct it? I need some help on this. I am a frequent traveler and can't have this problem reoccurring so often. Does anyone have any help to offer?

  • 2 weeks later...
Posted

FYI - Spoke to SmartHome and they say the problem is not with every unit so they are shipping me a replacement. They have no way of determining if the new one will have tha same issue, but they say the majority of them do not show the problem.

Posted

All three of mine are affected, but I seem to see it only once a month or so.

 

Last time, all three were affected simultaneously.

 

* Orest

  • 2 months later...
Posted

My set temperatures are NOT in "F" ??? they are in some other format (NOT C). 76F seems to relate to 18. Any ideas as to what this is? Any fixes???

Posted

I would think it is for UDI. When I first link the thermostat and get my first readings, the current temp from the ISY-99 is displayed as "76" degrees and matches the thermostat display. However, the "Set Temp" says "18" degrees! (Very strange). I then closed the Admin app and reopened it to find the "Set Temp" now displaying "76" degrees not "18". It now seems to be working correctly but the initial linking was very strange. I will let you know if I encounter any more issues. Also, each time I open the Admin app, I MUST query the thermostat in order to get the current reading. Is this how it was designed to function? Thanks

Posted

Hello bocaray,

 

Is this one of the beta thermostats?

 

No, you should never have to query your V2 thermostats and the status should be accurate on the Admin Console.

 

With kind regards,

Michel

Posted

No not a beta.

 

I just tried it again and it updates after I query it. The communication is fine. Any ideas why I need to query it to get the current stats???

Posted

Also, I paid to have the humidity sensor but the Admin app does not give me any options to set the humidity range. Was this not in the SW?

Posted

bocaray,

 

How many nodes do you have for each of your thermostats? If your thermostat is NOT v2, then you will have to query it to get the updated status. V2 thermostats have 4 nodes in the tree on the left.

 

I am not sure what you mean by humidity range. You can use the humidty value (if reported corretly) in your programs.

 

With kind regards,

Michel

Posted

There is only 1 node. (???) I am sure they sent me version 2. Do i need to re-install it?

Posted

Ok, unfortunately I am away for the next 2 weeks and it looks like I will need to hit the link setup button. So, I will have to wait until I am back to perform this since it can not be done remotely. Sorry, I promise to get back to you asap. Thanks

Posted

Ok, unfortunately I am away for the next 2 weeks and it looks like I will need to hit the link setup button. So, I will have to wait until I am back to perform this since it can not be done remotely. Sorry, I promise to get back to you asap. Thanks

Posted

Michel,

If the single node that is now being displayed (before I re-link it) says "v0.0" at the top, does this mean it may not be Version 2?

Posted

Hello bocaray,

 

No, it does not. Make sure you either use Auto Discover in New INSTEON Device dialog or use Start Linking. It seems that you chose the thermostat from the list instead of letting ISY figure out what type of device it is.

 

With kind regards,

Michel

  • 2 weeks later...
Posted

I guess we all have the same issues, I don't have to ask, just reading some off the steps of how to solve a problem and follow your instruction will do the trick

Thank you.

Posted

I guess we all have the same issues, I don't have to ask, just reading some off the steps of how to solve a problem and follow your instruction will do the trick

Thank you.

Posted

Finally got home. Reinstalled per instructions and now have the 4 nodes. Let's ee if it stays connected.

 

The instructions talk about using an "every 15 minute query" of the Thermostat. Should this program be used as a standard practice?

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