blartyo Posted January 25, 2008 Share Posted January 25, 2008 Hi Michel, I'm just wondering how you provide such amazing customer service and response time. I can't imagine myself having the energy, concentration and patience to be able to offer such a constantly high level of support. But if you have any tricks up your sleeve, I would love to hear any advice you can provide to those of us who would like to emulate your qualities in our professional lives. Regards. Link to comment
DEGoodrich Posted January 25, 2008 Share Posted January 25, 2008 I don't think he ever sleeps! I only wish others would give 1% of that. Thanks Link to comment
aLf Posted January 25, 2008 Share Posted January 25, 2008 Oh boy, don't get me going! This is one class company and one class bunch of guys. I think that nothing gets him down, but I know better. Hope you are feeling better. With many thanks. aLf Link to comment
Michel Kohanim Posted January 25, 2008 Share Posted January 25, 2008 blatryo, Thanks so very much for your kind words. I do hope that we can provide the same level of service for the years to come and continue enjoying the company of our loyal friends and customers. I had to think about your question for a while .... it's really hard to answer. I guess the gist of it is: 1. Believe in what you do and make sure you have a genius by your side to make it happen! 2. Believe that your product and services are only as good as what your customers think of them 3. Believe that there's always room for improvement Thanks again so very much, With kind regards, Michel Hi Michel, I'm just wondering how you provide such amazing customer service and response time. I can't imagine myself having the energy, concentration and patience to be able to offer such a constantly high level of support. But if you have any tricks up your sleeve, I would love to hear any advice you can provide to those of us who would like to emulate your qualities in our professional lives. Regards. Link to comment
Mark Sanctuary Posted January 25, 2008 Share Posted January 25, 2008 I do hope that we can provide the same level of service for the years to come and continue enjoying the company of our loyal friends and customers. The part that makes all this work is Michel sees us more then just another sale. Link to comment
Algorithm Posted January 25, 2008 Share Posted January 25, 2008 I do hope that we can provide the same level of service for the years to come and continue enjoying the company of our loyal friends and customers. The part that makes all this work is Michel sees us more then just another sale. Agree 100%! Link to comment
yardman 49 Posted January 26, 2008 Share Posted January 26, 2008 Michel actually puts "customer first" service into action, not just words. Michel, you have an amazing attitude and company. The company that I work for is also very customer focused. One thing we have learned over the years is that almost every customer "complaint" has some basis in truth, and they all need to be carefully evaluated. Mere "lip service" just doesn't cut it. You really have to exert effort to achieve "customer satisfaction". Michel and the UDI staff really seem to practice this on a daily basis. I pray that they will prosper and grow into a major presence in the HA industry. Link to comment
jgraziano Posted January 27, 2008 Share Posted January 27, 2008 Don't waste your breath, man, Michel isn't real, he's just a machine like "Katelyn your (automated) customer service specialist. OK, let's get started" Seriously, what these guys demonstrate is the epitome of good customer service because they don't treat the customer as a necessary evil (extreme example: airlines) and genuinely care about the customer experience. I know it will get more and more difficult as the company grows larger, but as a general rule, the employees will assume the same attitude as the owners if led by example. There will come a day when Michel is not personally answering a lot of these posts because the company will have grown and taken much more of his time (as if it doesn't now, right?). But I'm sure he and Chris and whoever else will have instilled in the new people the same motivation that has them posting on this board at 1 am. You will, guys, right? Link to comment
Mark Sanctuary Posted January 28, 2008 Share Posted January 28, 2008 I do want to point out too that, the bigger the collective of ideas the better a product can be. That is another part that so many companies have missed for so many years. The products they make can be so much more if the listen to more than just their own engineers; because lets face it engineers are great at making the functionality but not always so good at making it user friendly. Link to comment
Michel Kohanim Posted January 28, 2008 Share Posted January 28, 2008 Jim, Absolutely! Thank you all for your vote of confidence ... With kind regards, Michel Don't waste your breath, man, Michel isn't real, he's just a machine like "Katelyn your (automated) customer service specialist. OK, let's get started" Seriously, what these guys demonstrate is the epitome of good customer service because they don't treat the customer as a necessary evil (extreme example: airlines) and genuinely care about the customer experience. I know it will get more and more difficult as the company grows larger, but as a general rule, the employees will assume the same attitude as the owners if led by example. There will come a day when Michel is not personally answering a lot of these posts because the company will have grown and taken much more of his time (as if it doesn't now, right?). But I'm sure he and Chris and whoever else will have instilled in the new people the same motivation that has them posting on this board at 1 am. You will, guys, right? Link to comment
Mark Sanctuary Posted January 29, 2008 Share Posted January 29, 2008 Also to turn this thought another way; please you and Chris have R&R with the family from time to time. We don't want you guys to get burned out! Link to comment
Zellarman Posted January 29, 2008 Share Posted January 29, 2008 blatryo, Thanks so very much for your kind words. I do hope that we can provide the same level of service for the years to come and continue enjoying the company of our loyal friends and customers. I had to think about your question for a while .... it's really hard to answer. I guess the gist of it is: 1. Believe in what you do and make sure you have a genius by your side to make it happen! 2. Believe that your product and services are only as good as what your customers think of them 3. Believe that there's always room for improvement Thanks again so very much, With kind regards, Michel Hi Michel, I'm just wondering how you provide such amazing customer service and response time. I can't imagine myself having the energy, concentration and patience to be able to offer such a constantly high level of support. But if you have any tricks up your sleeve, I would love to hear any advice you can provide to those of us who would like to emulate your qualities in our professional lives. Regards. 1) Obviously there's more than one genius over there 2) We think your products are the best! 3) Room for improvement? Well, OK maybe a little Link to comment
intellihome Posted January 30, 2008 Share Posted January 30, 2008 I've been reading the on this forum for about two months and decided to join to learn more and hopefully return knowledge from my experiences. I've read so much about the customer service. When I tried to register on the forum I had a problem with registration (I was viewed as a spam-bot). Bottom line, I made a phone call and who did I get on the phone? You got it, Michel Kohanim. Not only did he take care of my registration problem but he took the time to answer several questions I had. I was thinking..."how does this guy have the time to explain basics to a newbie, like myself?" I did not feel rushed or insignificant like many other companies make you feel. I think jgraziano got it right...He's not real, he's a machine. Link to comment
AD8BC Posted January 31, 2008 Share Posted January 31, 2008 Red-Bull, man!!!!!! Seriously.... There are only two people in the world that I would truly want to work for..... Glenn Beck and his radio show (although I have neither the talent nor the comedic wit to actually make that happen), and.... UDI, but that would mean that I would need to move to California.... and I could never afford that. Kudos to Michel and staff. I have never, ever seen such great and fast customer service. Link to comment
Michel Kohanim Posted January 31, 2008 Share Posted January 31, 2008 All Thanks so very much for your kind words; I am at a loss at how to respond so please consider my silence as millions of thanks! AD8BC: you don't have to move to CA; we all work remotely! With kind regards, Michel Red-Bull, man!!!!!! Seriously.... There are only two people in the world that I would truly want to work for..... Glenn Beck and his radio show (although I have neither the talent nor the comedic wit to actually make that happen), and.... UDI, but that would mean that I would need to move to California.... and I could never afford that. Kudos to Michel and staff. I have never, ever seen such great and fast customer service. Link to comment
andrew77 Posted April 3, 2008 Share Posted April 3, 2008 Michel has the patience of Job. Thanks again, Drew Link to comment
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