I just upgraded and now my iPhone and iPad will no longer get me to the admin console to check Elk security. I was able to download the admin console on my Mac, but iPhone and iPad won't open a Java file. Any solutions?

Hi Niccolo,

 

Neither iPhone/iPad support Java. Can you tell me what URL you are using?

 

With kind regards,

Michel

Hi Niccolo,

 

Neither iPhone/iPad support Java. Can you tell me what URL you are using?

 

With kind regards,

Michel

 

Thanks, Michel.

 

 

 

Niccolo

Thank you Niccolo,

 

So, is the problem the fact that you can no longer arm/disarm ELK from our HTML page? Unfortunately we had to disable that feature for security reasons.

 

Or, you cannot even arm/disarm ELK from the Admin Console (on a regular computer/browser)?

 

With kind regards,

Michel

Thank you Niccolo,

 

So, is the problem the fact that you can no longer arm/disarm ELK from our HTML page? Unfortunately we had to disable that feature for security reasons.

 

Or, you cannot even arm/disarm ELK from the Admin Console (on a regular computer/browser)?

 

With kind regards,

Michel

 

Prior to the upgrade, I could go to the URL and be able to arm or disarm from my iPhone or iPad. I cn do it from a reguar computer, but obviously being able to do it - and check status -- from the iPhone is a major benefit. Is it possible to undo the upgrade?

Hello Niccolo,

 

I am so very sorry ... yes, you can undo the upgrade but you will have to restore your backup from 2.8.16.

 

With kind regards,

Michel

Hello Niccolo,

 

I am so very sorry ... yes, you can undo the upgrade but you will have to restore your backup from 2.8.16.

 

With kind regards,

Michel

 

Thanks, Michel. How do I do that?

 

Niccolo

Hi Niccolo,

 

Please hold off. Let us review the security issues and see if we can put it back.

 

With kind regards,

Michel

Hi Niccolo,

 

Please hold off. Let us review the security issues and see if we can put it back.

 

With kind regards,

Michel

 

 

Will do. Thanks.

Hi Niccolo,

 

Please hold off. Let us review the security issues and see if we can put it back.

 

With kind regards,

Michel

 

 

Will do. Thanks.

Hi Niccolo,

 

Please hold off. Let us review the security issues and see if we can put it back.

 

With kind regards,

Michel

 

Michel:

 

Any news?

Thanks.

 

Niccolo

 

 

Will do. Thanks.

Hi Niccolo,

 

Yes, we added ELK back in for our next drop (3.2.5) hopefully by the end of next week.

 

With kind regards,

Michel

Hi Niccolo,

 

Yes, we added ELK back in for our next drop (3.2.5) hopefully by the end of next week.

 

With kind regards,

Michel

 

Good news! So I will just upgrade when it comes out on the admin screen and that will fix the problem?

 

Thanks.

 

Niccolo

Hi Niccolo,

 

As you may have noticed, we have changed our basic HTML page with a little nicer UI which uses Javascript. As long as your mobile phone supports Javascript, then yes ... this should be fixed after the upgrade.

 

With kind regards,

Michel

Hi Niccolo,

 

As you may have noticed, we have changed our basic HTML page with a little nicer UI which uses Javascript. As long as your mobile phone supports Javascript, then yes ... this should be fixed after the upgrade.

 

With kind regards,

Michel

 

Michel:

 

I have an iPhone, so Java won't work. How do I go back to the previous version?

 

Thanks.

 

Niccolo

Niccolo,

 

Your iPhone will work fine with Javascript. You do not have to go back!

 

With kind regards,

Michel

Niccolo,

 

Your iPhone will work fine with Javascript. You do not have to go back!

 

With kind regards,

Michel

 

 

Michel:

 

Great news! Thanks.

 

Niccolo

Niccolo,

 

Your iPhone will work fine with Javascript. You do not have to go back!

 

With kind regards,

Michel

 

Michel:

 

I have downloaded the upgrade and have set ELK to show in setting. But when I click on Elk, I get the message: "ELK Rest comment failed, checking Elk status." I have tried reset and refresh, but nothing further. What do I need to do?

 

Thanks.

 

Niccolo

Hello Niccolo,

 

I am so very sorry: the fix didn't find its way to the code drop. We should have another code drop shortly.

 

With kind regards,

Michel

Hello Niccolo,

 

I am so very sorry: the fix didn't find its way to the code drop. We should have another code drop shortly.

 

With kind regards,

Michel

 

Thanks. Is this something I need to download or adjust or an adjustment at your end?

Hi Niccolo,

 

This is another firmware revision 3.2.6 which you will have to install.

 

With kind regards,

Michel

Hi Niccolo,

 

This is another firmware revision 3.2.6 which you will have to install.

 

With kind regards,

Michel

 

 

Thanks!

Hi Niccolo,

 

This is another firmware revision 3.2.6 which you will have to install.

 

With kind regards,

Michel

 

 

Thanks!

 

Michel:

 

I am having a weird issue with 3.2.6 and iPhone. When I link to the site I get the blue UD screen and "Load config," but no panel asking for user ID and password, so it never actually connects. This does not happen on computers or iPad. Just on iPhone. Any ideas?

 

Thanks.

 

Niccolo

Niccolo,

 

I just tested this with 3.2.6 and my iPhone 4s without issue using both Safari and Perfect Browser.

 

-Xathros

Niccolo,

 

I just tested this with 3.2.6 and my iPhone 4s without issue using both Safari and Perfect Browser.

 

-Xathros

 

Xathros:

 

Thanks. I have it working intermittently. Is there a recommended "off" or "exit" procedure that I am not following that is perhaps hanging it up?

 

Niccolo

Hi Niccolo,

 

Are you using http or https?

 

With kind regards,

Michel