Unable to launch the application

[GreyFox]

I installed an update to Java earlier today, and now I am no longer able to launch the 99i administrative console from my desktop shortcut. If I open a browser and enter the ip address of the ISY, I have no problem getting to the administrative console. when I use the shortcut, I get an application error. If I click on the Details button, I get the following under the Launch File tab:

99i Administrative Console

Universal Devices, Inc.

Configuration Utility for ISY99i Series

99i Administrative Console

urn:udi-com:device:X_Insteon_Lighting_Device:1

If I select the Exception tab, I get the following:

JNLPException[category]

at com.sun.javaws.security.JNLPSignedResourcesHelper.checkSignedResourcesHelper(Unknown Source)

at com.sun.javaws.security.JNLPSignedResourcesHelper.checkSignedResources(Unknown Source)

at com.sun.javaws.Launcher.prepareResources(Unknown Source)

at com.sun.javaws.Launcher.prepareAllResources(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

at com.sun.javaws.Launcher.launch(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

How do I fix this? I have tried uninstalling Java and reinstalling Java, but it makes no difference.

[Xathros]

Delete your old icon.

 

Open a browser and go to: http:///admin/admin.jnlp Accept any certificates and/or confirm any security exceptions and save the resulting file to your desktop or other preferred location.

 

Hope this helps.

 

-Xathros

[GreyFox]

Xathros - It worked like a champ. What do you suppose was the problem?

[GreyFox]

Now I have another question. How do I add the other ISY's that are off my network so I can get to them via the admin console?

[Michel Kohanim]

Hello GreyFox,

 

Use http://www.universal-devices.com/99i/admin.jnlp URL. Once you launched, you will see ISY Finder. Click on the Add and then enter the URL for the remote ISY. You can repeat this process for as many remote ISYs as you might have.

 

With kind regards,

Michel

[GreyFox]

Michel - That doesn't work for me. See the start of this thread.

[Xathros]

Xathros - It worked like a champ. What do you suppose was the problem?

 

 

Not sure but I suspect that after the java uninstall/reinstall, you needed to set the security exception or accept the certificate.

 

-X

[Xathros]

Now I have another question. How do I add the other ISY's that are off my network so I can get to them via the admin console?

 

I haven't tried this myself as I only have my ISY to play with but I believe you can follow the same procedure I gave you above but using the internet reachable addresses for the other ISYs and save the AdminConsole with a different filename.

 

Michel - That doesn't work for me. See the start of this thread.

 

If you are still getting security failures when accessing the URL the Michel provided, I suspect you have an old or damaged certificate that needs to be deleted and re-accepted.

Go into the Java control panel:

Security Tab

Click the Certificates button

Select "Trusted Certificates"

User Tab

Remove anything from Universal Devices, Inc.

Close and apply your way out of the Java control panel

 

Try Michel's URL again.

 

This WILL mean you will need to re-accept the cert for your local admin console as well.

 

You might also want to look at this: viewtopic.php?p=68358#p68358

 

 

 

-Xathros

[GreyFox]

Xathros -

I have tried your suggestion, but it makes no difference. I still get the same error when I use Michel's URL. Your URL got me the administrative console to connect to the ISY on premises. However, I have 2 other loctions with ISYs I have to manage, and I really would like to have the interface woirk the way it is supposed to.

[Xathros]

GreyFox-

 

It may make more sense at this point to open a ticket with UDI support so they can remote into your system and see whats going on. There is a link to submit a ticket at the bottom of any of Michel's posts.

 

-Xathros

[Michel Kohanim]

Hello GreyFox,

 

Please do not hesitate to contact our tech support team (links below).

 

With kind regards,

Michel