Hi everybody,

 

I have now spent hours trying to set my ISY-994I/IR PRO and keep getting Discovering nodes retry message. I was following the instructions that came with the device and was doing well up until i needed to set up the Query.

 

How do I fix this? Why do I get this message? I am discourage dont know what to do anymore. Please help

Hello pitbull5.0,

 

I am so very sorry to hear. This problem is mostly caused by a firewall software on your computer not allowing ISY to publish events to the Admin Console. If you have a firewall software, please do make sure ISY is in the trusted zone/whitelist/exclusion list and then:

1. Reboot ISY

2. Retry launching the Admin Console

 

If you are still having problems, please do not hesitate to contact our support team (links below).

 

With kind regards,

Michel

Can you help me add this is the trusted zone. I've wasted over 5 hours with this and got no where

What is your firewall software?

 

With kind regards,

Michel

Kapersky

Go into the settings and then the Web antivirus part. Click the settings under security level and then go to the trusted URLs tab add the URL/IP for the ISY and you should be okay.

 

With kind regards,

Michel

Thank you very much. I was under the impression it was under the firewall section. It works now can I start scheduling stuff

Hi pitbull5.0,

 

My pleasure! Please keep us posted with your progress.

 

With kind regards,

Michel