Good Evening (on the east coast at least...)

 

Brand new ISY user here. I apologize if this has been covered but I was unable to find anything by searching.

 

I just booted up my system for the first time and got the warning: "Your System is in Safe Model! This is normally caused when the system cannot communicate with the PLM. Please check the connections/wiring to the PLM and then reboot your system. If the problem persists, in all likelihood, the PMS is defective"

 

So here are my questions:

 

Do I need to do anything other than making the physical connection from the ISY (994) to the PLM (2413S)?

 

If not, is there a way to troubleshoot the PLM?

 

Many thanks in advance,

Phillip

Make sure PLM is connected to the ISY using Port A on the ISY. Make sure the cable between the PLM and the ISY is fully seated and clicked when the cable was inserted into the RJ45 jacks. The PLM needs to have power for at least several seconds before providing power to the ISY.

Thanks for the suggestions. Looks like I have a bad PLM.

 

 

Sent from my iPad using Tapatalk HD

I assume you have tried another cable between the ISY and PLM. Does the PLM light do anything when plugged in and/or it's set button pressed ?

 

-Xathros

It was a defective patch cable. It's always something simple...

Awesome. Thats much cheaper than a new PLM or even return shipping for a warranty exchange.

 

-Xathros