Michel Kohanim

Hi Donnie, Have a good vacation! eisy | lite would be perfect. You do not need the r2.

Hi Donnie! Once you place the order, Steve will contact you. With kind regards, Michel

@DWheeler , Yes of course. We have professionals, such as Mr. Steve Lee, who can remote in and fix things for you: Each product also comes with a variation that includes Installation Support, such as [this one]. With kind regards, Michel

No, you seem to have trouble with terminology and you are hell bent on venting: We never pushed anyone to use Matter alpha; its alpha status was explicitly communicated, so there was no deception involved. CSA's rollout timeline is entirely separate from our platform integration. Conflating the two is like saying the fabric is ready and blaming the tailor for not having a finished suit Regardless, I know you need to vent. So, feel free ... I just won't be responding anymore.

As I mentioned, I give up. It's like talking to a wall.

O lord ... I give up.

Matter is alpha. What's that got to do with eisy?

Impossible. Please show me the link and/or proof. Yes, it's a shame. It does look very nice.

I am sorry eisy has been painful for you. That said, eisy is not beta nor is it alpha. I think you are conflating eisy with the plugins (third party node servers). Also, if you read all the news, every new product rollout had a reason: we went to r2 because the CPU in eisy became obsolete. We added lite, because RAM costs got quadrupled since January of 2026 which would make r2 unreachable for those migrating from 994. And through out all this, we have not once said that you must upgrade from your old eisy to r2 or lite simply because eisy is still as capable of r2, and more powerful than lite. And we always give a minimum of years EOL notice. So, EOL for eisy is at least not for another 2 years. Regardless, unless you submitted tickets using a different name, the only tickets I see from you for the last 3 years is only the one for today.

In life, one always has a choice. You can choose to move to some other product rather than spending hours posting and then complaining.

As much as I understand frustration, what I don't understand is repeating irrelevant snippets of frustration and hoping for a resolution through ether. To solve issues, you need to submit a ticket. If that's too hard and reduces the joy of venting your frustrations online, then unfortunately we have neither a solution nor a resolution for you.

@AGoldreich , Please submit a ticket https://www.universal-devices.com/my-tickets . With kind regards, Michel

@Guy Lavoie , Please submit a ticket.

994 supports up to TLS 1.2: Network Security. With kind regards, Michel

@JTsao , do not upgrade. Two different issues.

We are getting one of these to implement the cluster. This said, most of our effort is being spent on Matter which already supports these clusters. Please stay tuned. With kind regards, Michel

@apostolakisl , please submit a ticket + include how many Z-Wave devices do you have? With kind regards, Michel

Our goal is to fully get rid of Java by the end of the year. We are about 85% there. With kind regards, Michel

No, the updates come directly from eisy. That said, depending on the version, UD Mobile might not get notifications that the upgrade was completed. So, it's always best to be local and using Admin Console just in case things go awry. With kind regards, Michel

Please submit a ticket with DH Clusters. If it's not in the energy cluster, it might not work. With kind regards, Michel

Please restart the admin console. With kind regards, Michel

Right mouse click | Zigbee | Update with Interview. With kind regards, Michel

Thanks. As you can see, it's not reporting any "energy" related clusters. With kind regards, Michel

Thank you. Please right mouse click | X-Ray, then copy/paste the contents of DH Cluster. With kind regards, Michel

@Guy Lavoie , can you please send me a link to this device? With kind regards, Michel