Michel Kohanim

Hello jkraus, No, it does not. It's on our plate of things to do right after ELK. With kind regards, Michel

Hello Pazium, I am not sure I understand the issue. Your corporate firewall does not let you get to ISY? If so, I do not think the choice of dyanmic dns provider is going to be much help. With kind regards, Michel

Hi Tim, thank you. The problem is that you are not the only one with this specific problem. We are working with SmartHome to figure out the root cause ... hopefully soon! In the meantime, please do keep us posted and we'll let you know as soon as we find out the root cause. With kind regards, Michel

Hi Tim, Thank you. Unfortunately I think you have a defective Motion Sensor. Before requesting for a new one, we should do one more test: 1. Put your motion sensor in programming mode 2. Right mouse click on the node representing your motion sensor and then choose Restore Device Please do keep us posted. With kind regards, Michel

Hello gakran, As LeeG indicated, we do not recommend factory reset as it may hide the underlying issue and it usually does not fix anything. Program export only exports programs and not all your configuration. You need to have regular backup of your system to ensure that the system as a whole can be reprogrammed. As far as X10 I/6, these are X10 messages being sent or received. If you still have your X10 controller, you might want to remove it and see if you still get those messages. There's no way to disable X10 messages that are received. With kind regards, Michel

Hello Benoit, Sincere apologies. The problem was 2.8.16 and ELK and then 3.1.6 and network connections. Please do be kind enough to send your Error Log to support@universal-devices.com . With kind regards, Michel

Hi ergodic and LeeG, This error has two causes: 1. Device not responding even after 3 retries 2. The device sends a NACK As far as I know - and as LeeG mentioned - ISY does not sending anything to motion sensors at all unless you are programming it. With kind regards, Michel

Hi Chad, I do not see your entry in the Wiki ... has it been already added? As far as the Zip file, I was referring to the Wiki. Thanks again and with kind regards, Michel

Hello elvisimprsntr, Thanks so very much. It shall be taken care of. Hi Scott, thank you; your logs were instrumental in finding the bug. Hi Matt, 3.1.6 does indeed have an issue with ECM1240: it does not poll! We should have 3.1.7 out shortly hopefully by the end of the week at the latest. With kind regards, Michel

Hello captfisk, The first thing we need to do is to make sure you are actually talking to ISY. Can you please login to your laptop and then go to http://your.isy.ip.address/desc ? If you do not get anything and/or if the result is not XML, then - and in all likelihood - the IP address for ISY was changed and you are connecting to something else. If your laptop is Windows based - and if you have 2.8.16 installed - you can get to ISY by typing http://isy OR you can go to http://www.universal-devices.com/99i provided that you are local to ISY. With kind regards, Michel

Hello Mr. Ringström, Thanks so very much for the how to and, yes indeed, we would love to have you include it in the Wiki. Would you be kind enough to send an email to support@universal-devices.com? Also, it would be best to export your rules and have them as Zip file which everyone can import into their ISY and then simply change the IP. Thanks again and with kind regards, Michel

Hi Tim, As far as low battery, please try doing a query on the low battery node. As far as dusk/dawn, please do make sure that the sensitivity for dusk/dawn is set properly using the Set Option button. With kind regards, Michel

Hello RBC, Unfortunately I think you may have a corrupted SD Card. The choices are limited as it's not easy to change the SD Card on ISY26. Furthermore - and based on your explanation - I am not entirely sure that your old backups are OK. Anyway, we'll send you an email with possible options. With kind regards, Michel

Hi Jeff, Great! Ah, BlackBerry is pretty much very difficult to setup. All you do, please make sure that you do not lose your certificate store's userid/password as it will make your phone inoperable. With kind regards, Michel

Hi LeeG, thanks so very much. You are 100% correct. sanders2222/scotnor, thanks so very much for the logs. We got them and are going through all of the entries one by one. bocarob, those ports are pretty common ... please try using port numbers higher than 2000 if you want to customize your port numbers. Also, I am certain you are using 2101 as the port in the Admin Console for ELK Configuration, correct (not 2601)? Hi elvisimprsntr, Can you please be a little more specific. Is it all temperature values or some of them. And, if some of them, then which ones? With kind regards, Michel

Hello RBC, I do apologize for tardy reply and all the confusion. Admin Console is simply a Java application which can be served up from any web server. ISY has a web server so you can access the Admin Console going to http://your.isy.ip.address/admin ... alternatively, you can use the website URL. The preferred method is the website since it will SEARCH your network for your ISY and will find it even if the IP has changed. As far as losing your newly added devices/scenes, were they added through ISY or did you manually link your devices? If the latter, then ISY would not be able to find them. With kind regards, Michel

Hello bocarob, Can you do me a favor? Can you please check your router's configuration and see if there are any port forwarding rules to your ELK and ISY? If so, what ports are used for each? Hi Scott and sanders2222, I think this problem might be related to our SSL 2048 and Chrome. Would you both be kind enough to send me your Error logs? (support@universal-devices.com) With kind regards, Michel

Hello AustinKerby, If you do not use httpS, your userid/password are transmitted in clear over the wire. Anyone sniffing your traffic can gain access to your userid/password and then access your system. With httpS, everything is encrypted. With kind regards, Michel

Hello RBC, Sincere apologies but would you be kind enough to let me know what URL you use to access your ISY? It seems that the problem is in the UI/Admin Console and not ISY. With kind regards, Michel

Hello luv2kanu, I am so very sorry for the delay. At this point, I think it would be best to contact our support so that we would save you some time. Just to be clear: 1. You choose the notification type from drop down 2. You click on the Add button 3. You do see an entry listed 4. You update the entry and the hit enter on your keyboard With kind regards, Michel

Hello Scott, Are the problems happening on your LAN as well as remote and on both HTTP and HTTPS? With kind regards, Michel

Robert, I think the problem is the HTTPS port number for your ISY. Would you please remove ELK configuration from ISY and try https to ISY again and let me know what happens? Mr. Allen, Thanks so very much! This helps a lot ... the only thing I do not understand is that we do support both Auth Login and Auth Login Plain (as do the servers you have listed). If it's not too much trouble, would you be kind enough to email wireshark traffic between your ISY and the server. Please use a different account and/or remove your credentials. My email address is tech@universal-devices.com . Thanks so very much and with kind regards, Michel

Hello gwarthur, The tutorial you are referring to is for such an old firmware that it no longer applies. Please try this one: http://www.universal-devices.com/mwiki/ ... o_Your_ISY Also, please note that File | Enable Internet Access and doing a manual port forward are mutually exclusive: you do either one or the other. With kind regards, Michel

Hi Jeff, In the ISY Finder, you can enter the address/URL for your remote ISY: 1. Click on the Add Button 2. Enter the URL and then click OK With kind regards, Michel

Hi Jeff, Would you please try clearing your Java cache and retry the link: http://www.universal-devices.com/mwiki/ ... Java_Cache With kind regards, Michel