Michel Kohanim

Hello mbski, Apologies for the inconvenience. As jerlands suggested, it's very important to know the status of the LEDs. I do have another question: did this happen all of a sudden or after an upgrade? If you are still having problems, please do contact our tech support for a live session. With kind regards, Michel

Hi Chuck, thank you. This is quite strange ... please do keep me posted if you experience anything similar with other devices in your network. With kind regards, Michel

Hi Chuck, This is quite strange. By replace do you mean actually replacing it with a new device? With kind regards, Michel

Hello sk8er02, thank you. Please do keep me posted. With kind regards, Michel

Hello johnradams, I got your email and link to your system. I stand corrected, ISY does NOT show Unsupported Bridge devices (i.e. PLM). I sent you an email ... perhaps we can fix it remotely. With kind regards, Michel

Hello hart2hart, Not being able to get the log level is not very serious. Do you have any other types of errors or loss of communications? With kind regards, Michel

Hello johradams, First of all, it would be an impossibility (or a bug) if your topology shows a device that is NOT listed as a node. As such, please do be kind enough to click on My Network, sort the table by Address and then let me know if your device shows up in the table. Once we know the answer to this then we'll find the best course of action. As far as your other comments: 1. You are correct: ISY configuration, PLM configuration, and Device configuration are three separate entities that ISY tries to synch/manage 2. ISY does not automatically discard devices that cannot be communicated with 3. Your configuration right now includes the configuration from crawling your network + additions done via ISY With kind regards, Michel

Hi all, This topic is for discussions on the impact of different light bulb types on INSTEON communications. Thanks and with kind regards, Michel

Hello sk8er02, Thanks so very much for the information. If you have the same issue when connected directly to the router, then the Switch cannot be the issue. Would you be kind enough to let me know: 1. Make/model number of your router 2. Above and beyond MobiLinc, are there other clients connected to your ISY? With kind regards, Michel

Hello sk8er02, I am so very sorry for the inconvenience. At this point I have to assume some compatibility between your ISY and your Gigabit router. May I assume that connecting it directly to the router didn't exhibit this issue? If so, would you be kind enough to send me the brand/model number of your Gigabit router and we'll start a root cause analysis using an environment similar to yours. Again, sincere apologies for the inconvenience. With kind regards, Michel

Hello hahnt, Sincere apologies for the inconvenience. I am not sure what operating system you have so the best thing to do is to search your computer for file named udi_frame.state and remove it. And I strongly recommend upgrading to 2.7.15 if you have not already done so. With kind regards, Michel

Hi David, No. Unless you did any programming using 2.7.8-2.7.11, there's no need to do anything. With kind regards, Michel

Hi Robert, Please see my responses below. With kind regards, Michel I do not think there is a limit for signal crash. Links are device specific, for instance KPL can support up to 477 links while some Icon devices support only 30 If they are linked via a scene in ISY, then yes: the PLM will use 3 links for these three devices. Furthermore, each device will have at least two links: one for the controller and one for the PLM. No. No links is taken up in ISY but each one has links for the other. Furthermore, you will not get status feedback from those devices nor can you control them from ISY In the manual case, if they are cross linked, each will have two (1 controller and 1 responder) Separately since ISY/PLM can be considered one unit Brian H has already responded to this question but let me make it clear: 1. 2412S supports more than 2000 links BUT it cannot process the status updates from devices at links > 800 2. 2413S supports 1023 links and it can handle the status updates for all devices in all link locations

Hi Chuck, So, this test tells me that your PLM is OK. So, there HAS to be some type of signal issue or a defective device. The only way to diagnose - and although quite difficult - is to take out the switch and then plug it into the same outlet as the PLM. If that works, then we have to figure out where the signal is getting lost. If that does not work then you have a defective switch. With kind regards, Michel

Hello all, Although quite hypothetical (since we have not gotten any reply back from SH), the least expensive method would be to include the PLM in the new ISY. This will require upgrading to the newer ISY with the embedded PLM. Again, all this is hypothetical and I do not foresee anything happening anytime soon. With kind regards, Michel

Hello johnradams, We would surely consider such a report. The only thing that I wonder is why one does not use Restore Device to fix the issues? i.e. if you have devices that respond to unintended controllers, then you should restore the responder first and the controller second. This guarantees ISY and the devices will be in synch. And, it takes the same amount of time (+ a few minutes) to restore your whole network instead of creating a report and then sifting through it, and trying to make sense out of it. Obviously, neither method would work if you have crawled your network and ISY brought in links from other PLMs (such as those from HouseLinc). In that case, the report is not going to work either since ISY does not know about that device. With kind regards, Michel

Hi Robert, I am confused as to how these two configurations talk with one another. In short, if you have created these scenes independently on each, then the last one you did takes precedence and overwrites the other. I need some clarifications please. With kind regards, Michel

Hi mcmcomput, Thanks. Have you tried Scene Test to see if the devices respond properly. If not, can you tell me what type of devices are these and the firmware version as reported by the Admin Console. With kind regards, Michel

Hello Pioneer, I am so very sorry to hear this and I do apologize for the inconvenience. Please do contact our tech support team so that we can login to your computer/system and see what's going on. In the meantime, can you please go to Tools | Diagnostics | PLM Status/Info and let me know what you see? And are these 99s or 26s? With kind regards, Michel

Hi nickoonce, Excellent. If you do not have a subscription channel, the best way is to use the REST APIs. And, namely: /rest/status/ -- returns the status for the given node With kind regards, Michel

johnradams, My pleasure ... I totally agree with you. The process of culling out everything from the from and condense into Wiki is a good idea and we are working on it. As far as a system wide Compare, I think that's a good idea as well. With kind regards, Michel

Hi Chuck, At this point I have to think that either your PLM has gone bad or something is blocking the signal from the PLM. Two more questions: 1. Do you have any LampLincs? If so, can you plug one right onto the PLM and try changing the settings 2. Have you recently moved your ISY/PLM OR have you recently installed a new piece of equipment anywhere? With kind regards, Michel

Hi Robert Messenger, It's doable but it's not as clean and seamless as INSTEON scenes. Basically, what you will have to do is to have 3 disjoint system and then use the Network Module to activate/deactivate scene in each. Not very clean nor elegant. How many links does the calculator show? With kind regards, Michel

Hi Chuck, Please use Help | Automatically Upgrade My Lighting to do the upgrade. I think you might be using the upgrade file for ISY26. Ok, next test is to turn OFF all devices in your system (All Off) and retry. If that also fails, then please let me know if you have any SignaLinc RFs (with the Antenna). If not, how many access points do you have? With kind regards, Michel

Hi Robert Messenger, As mitch236 suggests, inclusion of devices should be local to the devices. The rest can be done in batch mode. Please note that you do NOT need an Internet connection for the initial load of devices. All you need is a DHCP enabled router to which both your ISY and your computer get connected to. Also, please note that the total number of supported links for a PLM (especially 2413S) is 1000. So, if out of your 150 you will have some KPLs, then you might want to use the calculator to make sure the PLM can support your installation. With kind regards, Michel