Michel Kohanim

Hello richardl007, I assume you are referring to a Switch/ToggleLinc, correct? The number represents the brightness of the backlight LED from off (0) to 255 brightest. With kind regards, Michel

Hello gadgetfreak! 1. I am a little unclear: do you also have the same problem if you use the KPL buttons to activate those scenes? 2. Please try Tools | Diagnosis | Scene Test ... this should give an indication of reliability between the PLM and ISY 3. Please use Tools | Diagnosis | Show PLM Links Table to get a list of records in your PLM. Once done, click on the Count button and let me know how many records you have in your PLM 4. Do you have any nodes with green 0101 icons? With kind regards, Michel

Hi guys, This was an issue with the ActionTec routers not accepting varying TCP window sizes. We put a workaround in firmware 2.7.12 to address this deficiency in ActionTec routers. If you do not have 2.7.15 installed, please do install it. With kind regards, Michel

Hello elite-rob, Unfortunately this feature is only available IF AND ONLY IF: 1. You have a V2 thermostat dongle (firmware version should be >91 or above) 2. You have 99i series I suspect you do not have a V2 thermostat dongle. With kind regards, Michel

sfhutchi, Our next milestone is ELK integration and some more minor bug fixes. Variables is on our list but I really cannot give a firm date. With kind regards, Michel

Hello mrohde, Please try https://your.isy.ip.address. If that also fails, you might want to ensure that ISY is in not in the blacklist in your firewall software. With kind regards, Michel

Hi justin.cool, Please checkout this post: http://forum.universal-devices.com/viewtopic.php?t=4556 We basically had to recompile the Admin Console and remove all Java 6 specific features. I am quite disappointed that one has to upgrade to Snow Leopard just to get a Java update ... With kind regards, Michel

Hi justin.cool, We are working on it right now. There are a few features that require 1.6 including network optimization, icon image for dialogs, table sorter, chart utilities, and many more. In the meantime, you can always try the older UIs, for instance 2.7.14 or 2.7.12 by going to: http://www.universal-devices.com/99i/2.7.12/admin.jnlp or http://www.universal-devices.com/99i/2.7.14/admin.jnlp and so on and so forth. With kind regards, Michel

Hello justin.cool, I do apologize for the inconvenience. The issue is that we need Java 6 functionality for the Admin Console and thanks to Apple, Java 6 32 bit support is only available on Snow Leopard (quite disappointing and frustrating). We will try to see if we can bypass (or even write our own code) for those functions that require Java 6 on MAC. With kind regards, Michel

I just wanted to THANK YOU ALL for help us with our alpha/beta releases. 2.7.15 would not have been possible without your help. With kind regards, Michel

Hi Illusion, If you have 2.7.15 already installed, then you do not have to do anything. Otherwise, it's totally up to you the method you choose. With kind regards, Michel

Hello all, Thanks to a lot of help and feedback from our user community, release 2.7.15 is now our official release. If you have 2.7.15 installed, you do not have to reinstall it again. Release notes may be found here: http://www.universal-devices.com/mwiki/ ... tes_2.7.15 Instructions 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip a. ISY 26 - http://www.universal-devices.com/update ... nsteon.zip b. ISY 99 - http://www.universal-devices.com/update ... nsteon.zip 3. It is very important that you use your current ISY's Admin Console to perform the upgrade by going to your http://your.isy.ip.address/admin. For MAC users, if upgrade fails, please try https://your.isy.ip.address/admin 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i - applet f. http://www.universal-devices.com/99i/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates 9. General instructions (especially for adding V2 thermostats) for the new features in 2.7.7+ can be found here: http://forum.universal-devices.com/view ... hp?p=27368 Upgrading from 2.7.8 through 2.7.10 Upon reboot, ISY tries to migrate all configuration files to release 2.7.15 levels. This said, however, in the case of KeypadLincs, the following settings shall be lost (ISY will be out of synch with your devices) for those KPLs that were setup/configured in 2.7.8 or 2.7.9: a. Button toggle mode b. Button backlight c. Button groupings (in scenes or otherwise) d. Button mutual exclusivity As such, if you have setup any KPLs in 2.7.8 or 2.7.9, it's best to remove them from ISY, do a factory reset on them, add them back and reconfigure them. Alternatively - and you have not made massive changes using 2.7.8/9, you can restore your 2.7.7 backup (File | Restore ISY) and let ISY migrate everything. Thanks so very much for your help and support. With kind regards, Michel

Hello zachgoldberg, Long time ago we started with UPnP but due to a variety of issues (including security), we have moved away from UPnP and have instead concentrated on web services and REST. In short, you can find ISY using UPnP Discovery and you can Subscribe to it using UPnP subscription but the rest are all web services. With kind regards, Michel

Hi aLf, It does save all Network resources configuration files with the exception of web pages in the Web Server tab. Those have to be backed up separately. With kind regards, Michel

Hello sk8er02, At this point, I would like to send you a replacement to try. It's good news that everything else works except the network functions so hopefully it's a hardware issue. If you have purchased your unit less than 12 months ago and from SH, you can call them directly for a replacement. Otherwise, please send you serial number and date of purchase to sales@universal-devices.com with subject RMA. With kind regards, Michel

Hello fasttimes, Yes, just click the green batch icon at the top (one to the last) and all your updates will be written out. With kind regards, Michel

Hello mrp, Thanks so very much for the detailed analysis; it was quite helpful. I can reproduce this problem intermittently and it has to do with the fact that we are getting two responses back from the EZIO ... I just received an email from SHN outlining the new firmware for EZxxx devices which - I am very much hoping - is going to solve most (if not all) of our compatibility issues. I am going to send all our EZxxx devices back to SHN for the firmware to be updated (apparently, the first one to be updated is EZRain). Once we have the updated firmware, we'll delve deep into all the incompatibility issues. Unfortunately - and without the updated SHN firmware - there's no easy fix that we can provide as it will be a temporary/patch work. I do understand your frustration and we'll do our best to get it out as quickly as possible. With kind regards, Michel

Hello mrp, Thanks so very much for the detailed description. First of all, the event viewer/INSTEON traffic are meant for users (or tech support team) who understand what the traffic really means. With this said, the Process Response failed message is absolutely normal simply because your EZIO is responding with the same response twice (i.e. they are duplicates ... look at the SRX right before the failure). In short, the second response is considered duplicate, fails processing, and is ignored. Now, with this said, I am quite surprised that you have gotten your EZIO to even send status updates (without query) to ISY. So, may I summarize your post with the following: ISY is not reporting the correct status of the EZIO inputs when queried? With kind regards, Michel

Hello sk8er02, The errors you are seeing are related to ISY not having access to the Internet ... I do not think these errors would cause ISY to lockup. You mentioned that when this happens, your programs do not run either, correct? If you know the IP address of your router, can you try telnet to your ISY? It's very important to see whether or not ISY is even responding. With kind regards, Michel

Hello theedudenator, Unfortunately I believe that you need a replacement PLM (your PLM is defective). With kind regards, Michel

Hello treighmy, That usually happens with a defective PLM (or a loose cable). Please do keep an eye out for disappearing programs or unresponsive devices. If it happens again, I strongly recommend getting a replacement PLM. Final note: you do not need to restore devices. With kind regards, Michel

Hi Terry, That's really odd! If you are certain that originally you got a 10.0.x.x address, then would you be kind enough to: 1. Go to your Kitchen computer 2. Click on the Run menu, and then type cmd 3. Once in the DOS prompt, please type ipconfig ... let me know what is the IP address for your computer With kind regards, Michel

Hi Terry, Thanks for the update. If indeed you got a 10.0.x.x address originally and now you are getting a 192.x.x.x, it means that you have two DHCP servers on your network. Do you have an Airport/Express router installed anywhere? To upgrade, simply go to http://www.universa-devices.com/99i, login to the Admin Console, and then choose File | Manually Upgrade My Lighting. With kind regards, Michel

Hello sk8er02, I do apologize for the inconvenience. Quick questions: 1. Are you on 2.7.14 or 2.7.15? If .14, please upgrade to .15 just so that we have the same point of reference 2. Do you have an ELK system to which ISY communicates with? 3. Do you have access to a serial port? If possible, and when it happens, we would like to login through the hyperterminal and see what's going on With kind regards, Michel

Hello theedudenator, Please go to Tools | Diagnostics | PLM Status/Info and ensure that it indicates that your PLM is connected. If not, then the problem (in all likelihood) is the PLM itself. With kind regards, Michel