andrew77

I switched out the old Ethernet switch with the new one and the problem persists. I know it’s not the EISY because I can plug the EISY (or one of the affected devices plugged into the switch) directly in the router and it works fine. No need for an EISY ticket to be opened. now I get to state at a pile of gear and try to figure out what failed. thanks for the responses guys. Andrew

In the app. theres there’s the alert triangle and it says error restarting connection disconnected over and over

For some odd reason I got this message Connection Type: AuthPortal. 503 Controller not online or not communicating with Universal Devices Portal. Verify your System is connected to network. Try reboot I’ve tried to unplug, wait, then reboot but no luck. as an a side (maybe not related) my Apple TV 4 works but won’t access web stuff (Netflix YouTube) even though it shows it’s still connected to wifi. (just adding extra info in case it helps) both are plugged into the same Ethernet switch. I’m not sure how to check to see if that burned out (if that’s even the right word or possible)

Works like a dream. thank you guy.

That would be the piece I’m missing. I’ll try that and post back.

I tried the remove and replace and no luck. When I get back I'll a Factory reset and restore device and post back with the results. Thanks

It's a simple scene. I have KPL button H triggering the lights in a hutch I have the button as a controller and as a responder I assumed when the light is on (triggered from another scene) the LED should be on but it isnt. I'm not sure what I've done wrong

I'll renew today. I'm a little under a week away

Thanks for this. My renewal is in a few weeks. If I renew early does it just auto renew on my expiry date or at the time of renewal?

Thank you. Just checking.

I have the eisy

Hi guys Every time I renew I sign up for two years (solely for convenience) I just received my alert to renew and I only see one year options. Am I missing something or is the two year option no longer available? Andrew

Hi Paul, Thanks, this worked. I factory reset both affected devices and its all good.

I’m not sure. How would I look for that?

I cleared and factory reset the remote. I just added it back in to the EISY and it still behaves the same as before. What's the next step?

I figured. I’ll try that and post back tomorrow.

Hi Techman Thanks for the reply. I've resolved all writes and the problem seems to persist. As an aside, I programmed the B button on the remote and the GUI says the device is changing but the device doesn't react either. Should I delete the remote from my EISY and rediscover it?

Just wanted to add that another device (a SWL upstairs) also shuts off when I click the remote button. The devices don't turn back on when I repeat click but the intended device works as it should. Both devices that are affected (and shouldn't be) don't show any percentage or on/off change in the EISY GUI (apologizes for the spamming, just want to get all the info I have typed out here.)

Sorry for the vague title. I have a very simple scene where a SWL and a button on the mini remote control the SWL. When pressed, the mini remote controls the device as expected but it also shuts off my office downstairs (button A on a KPL) I've included screen grabs to the remote's button and the KPL button's Membership. I'm unclear what to do next

I had to relink but everything seems to be back. Thanks to whoever fixed it. and don’t scare us like that again

I’m not sure if this is just a system glitch (it seems coincidental as far as timing) or if it’s just me but when I ask Alexa to trigger an EISY lighting scene (or anything EISY) it tells me ”the skill linked with ____ is not enabled. Please enable the skill to control this device.’

I rebooted everything (including the Harmony hub) and it seems to work now. I know I didn’t see much traffic on this post but I’d like to keep a dialogue open where the old A/V gear control is heading and what solutions everyone has. I love being able to give the home voice commands for pretty much everything and wouldn’t want to lose that ability.

I should add the Alexa unit now says Apple TV is in a mode that doesn’t accept requests. Please check the app or the settings

I tried to sign in and found this. but when I go to my.iso.io it says I'm still active until March 2025 (in case this helps)

I'll give you guys some info first. I have a Harmony Hub connected to connecting blocks that have IR blasters attached to my AV gear (receivers, Apple tvs, projector/tv etc) When I say "Alexa, turn on Apple TV downstairs" she says "enjoy the movie" (programmed in the Alexa iOS app) and the EISY changes the lights and the Harmony hub blasts everything to turn on the AV gear. I have a similar program/routine for upstairs. Last night they worked fine. Today they are not. The lights change appropriately but the AV gear doesn't turn on at all. I have the old Harmony remotes and they trigger the scene/AV gear just fine. I'm assuming the problem is cloud/internet based? Maybe AWS is down? This again brings me to this post of mine Will the EISY one day replace all our 'smart home' stuff and be the hub that controls everything? I'd love that. Especially as EISY has this forum (one of the best forums out there IMO) and most other companies have a help email that takes forever, replies with FAQ answers, etc) Andrew