andrew77

I rebooted everything (including the Harmony hub) and it seems to work now. I know I didn’t see much traffic on this post but I’d like to keep a dialogue open where the old A/V gear control is heading and what solutions everyone has. I love being able to give the home voice commands for pretty much everything and wouldn’t want to lose that ability.

I should add the Alexa unit now says Apple TV is in a mode that doesn’t accept requests. Please check the app or the settings

I tried to sign in and found this. but when I go to my.iso.io it says I'm still active until March 2025 (in case this helps)

I'll give you guys some info first. I have a Harmony Hub connected to connecting blocks that have IR blasters attached to my AV gear (receivers, Apple tvs, projector/tv etc) When I say "Alexa, turn on Apple TV downstairs" she says "enjoy the movie" (programmed in the Alexa iOS app) and the EISY changes the lights and the Harmony hub blasts everything to turn on the AV gear. I have a similar program/routine for upstairs. Last night they worked fine. Today they are not. The lights change appropriately but the AV gear doesn't turn on at all. I have the old Harmony remotes and they trigger the scene/AV gear just fine. I'm assuming the problem is cloud/internet based? Maybe AWS is down? This again brings me to this post of mine Will the EISY one day replace all our 'smart home' stuff and be the hub that controls everything? I'd love that. Especially as EISY has this forum (one of the best forums out there IMO) and most other companies have a help email that takes forever, replies with FAQ answers, etc) Andrew

Hi Greg. Thanks for the tips. I tried both but I still don't see why the Lamplinc is triggering in the middle of the night. I'm wondering if it's an old program it still remembers. Is there a way to make sure theres no obsolete programming actually stored in the Lamplinc? (if thats even possible)

Is there a way to see when a device was last turned on? I have a Lamplinc that for some reason turns on in the middle of the night. I cant see it in any timers etc. I was thinking if I could see when it clicked on I could have a better time isolating the issue.

The bulbs all work properly. When I tell Alexa to turn on the device she responds as it should but in the scene(s) it doesn't. It used to just fine so I'm unsure what new interference there is.

I have a few scenes with a LampLinc that doesn't turn the light on. The GUI and the iPhone App both show the device changing as it should but the light doesn't turn on. I tried removing the device from one of the scenes and putting it back in but that didn't seem to reset it. Any ideas would be great

I’ll try that when I have a minute thank you for the tip.

Me too. Easy is solid until I get an issue. Then its like I'm trying to sew a banana 🤣

Hi Paul. Thanks for the reply. I was wondering about that. I’m not sure why the GUI doesn’t find the ISY until I refresh it. Any thoughts?

When I click on the icon to start the GXUI it now says Not Found and when I refresh it finds it. It used to have two options (LAN and something else) but only the LAN shows up now. Obviously I have functionality but I'm not sure if this is the start of something bigger.

It seems my issues are back again. I'm sending my 2314U to Aartech to get tested for replacement if they find anything wrong with it. I have an old 2314S but I know I need an adaptor to use it with my EISY Is this what I want? https://www.amazon.ca/BENFEI-Ethernet-Compatible-Notebook-Windows7/dp/B08KWC7D78/ref=sr_1_3_sspa?crid=1RGF6CZ5PI5TP&dib=eyJ2IjoiMSJ9.cnPCHQf58jiLA44xLX-icWV_nr9ZD9CKXYOZBByfT2ibRKyk8DyLOazxDfAlAAD3XNB7Cbk995y21UQIEMw9hEOwi4P9WYQoZgx4f5hrts9y7kd_sv1kazC_2pZroRnxfieWFQfQoXwCbZm2D1J_DmTuNaRSw5acvJo_40noTWLui605xVfhduE85hEZl-HAO5Pvqw-j_eFwJP8dmkVTgotu4JTyO7jm_MwqAFKB-RDcdIsEuk2BGtVLc9QflEMY1wIF15NJnbrrhX9su4Mo9P6Hq43Y1a3f1uUZaxsZaU8.MdK00S_Rr8y9n2Fl9lmgHU2Ya8aCltC9kD0MY5uvfGs&dib_tag=se&keywords=rj45%2Bto%2Busb&qid=1725638391&sprefix=rj45%2B%2Caps%2C174&sr=8-3-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&th=1 (apologies for the double post, internet here is garbage today)

My issue have come back again. I'm sending my 2314U to Aartech for them to test it to see if its the problem. I do have a 2314S here that I can use in the meantime but I need a different connector to hook it up to my EISY. I believe its RJ45 (maybe, I'm not sure) to USB A it looks like. I'm just asking for confirmation that's what I need to try to find online. I'm also assuming it's an Amazon thing? Drew

I can look around. I'm sure theres a laptop somewhere around here that may run 11

Got it. Thanks

I just wanted to reply and say what helped my issue. I'm back up and running after opening a ticket. I rebooted and everything is back. Last time I did this I unplugged both PLM and EISY, plugged in PLM, waited, etc but I must have screwed that up. (yes that hurts to admit) but one thing I don't have anymore is my desktop shortcut. I have this icon I have to click on in my downloads folder Anyway to get the shortcut back?

I'm having the same issues again. I've tried the solution above but it doesn't seem to work. I've contacted Aartech and they've said theres a 2 year warranty on the 2314U but they want to troubleshoot first. I'm not sure what more I can do. Is there anything else I can try? Is there a way I can definitely make sure the PLM is failing? Its only 6 months old.

Unplug the PLM, wait for a minute then hold the power button on the EISY until it turned red. Then release and press again. It'll turn blue and reboot.

Problem solved. Back up and running. I said it to Michel in the ticket and I'll say it here. Great product with great after sales service.

Thank you as always (Geddy and everyone else) I'll open a ticket.

Under Tools/Diagnostics/PLM Info/ Status it says not connected

Is my eisy corrupt? or am I having issues communicating to the PLM?

Mac Sonoma 14.5 I've cleared my java cache as above I've done this When I click it it says 5.8.4 so I'm assuming that's correct When I click on a device in the GUI I get these warnings I just upgraded to the EISY in March and bought a 2413U then.

I run a Mac. When I clicked on the update I see nothing like that. I knew the update was done because it popped up on my phone from the app, not from my computer. how do I clear the cache on the Mac?