tmorse305

Hi @Jimbo.Automates, tonight I started to get a stream of error messages on all of my sensors. Log attached. I rebooted Tag Manager and restarted the NS but no joy. Is anyone else having this problem? Thanks Jim. WirelessTag_3-27-2025_105350_PM.zip

Sorry, Yes I did.

Hi @Javi, I enabled developer mode on my iphone to see if I could get any further. I did get past the error above but the commissioning just blows out and I'm back a regular UD screen. UD lost communication with eisy. The admin console would not load, so I had to reboot eisy to regain control. Tried it again, same result. Third time I brought up the AC first and enabled the Matter log capture. Commissioning still crashed but the AC stayed up and I captured the resulting log file. I'll attach it in case it's of any value. Let me know if you want me to try something else. Thank you logfile

Update: HomePod v18.4 (Beta) fixed the problem

Hi @Javi, I'm not sure what you mean by this. My matter plug is WiFi not Thread. Is there a way to commission it without using BLE? I only see the BLE choice in UD Mobile.

Hi @Javi, I'm still getting the same error when adding a Matter device using version 1.2.2. Thank you.

This is the current state of the Beta version for ios:

Hi @Javi, I sent feedback via TestFlight but I thought I would add it here too. Tell me if you don't want it here. I tried to add a KASA WiFi Smart Plug. I was able to scan the QR code and enter my WiFi credentials but then I received this error. Thank you for working on this new capability! On an iPhone running 18.3.1

Yes, see screen shot. What Apple device are you using besides your phone, or are you just trying it on your phone?

This is a long shot but I figured I'd throw it out here to see if anyone else is having this problem. This is NOT a UD problem it's an Apple problem for sure. I use an Apply Homepod to interface to a handful of thread devices in my home. Their thread implementation seems to be rock solid, it has worked great for over a year. 2 weeks ago they pushed a firmware update out to the Homepod and bricked the webhook automations. I have worked my way up the support chain over the past 2 weeks. I've sent logs from the pod and my phone and wireshark summaries but no joy. They haven't given up yet but I'm not optimistic. Is anyone else using a homepod to communicate with isy via webhooks? I hope the day will come soon when I can retire the homepod and connect the thread devices directly to my eisy!

Thank you!

The Emporia server has been on and offline a lot over the past few days, based on the log file. Is anyone else experiencing this issue? This morning I restarted the NS because it had been down all night. It came up with the server responding. When I looked in the log it seemed like the NS might have hung after an error yesterday. The log file stopped entries yesterday afternoon. Here is a piece of the log I'm referring to: 2025-01-22 16:57:30.812 Thread-2 (parameterHandler) udi_interface ERROR vue:parameterHandler: Emporia Cloud connection failed: 500 Server Error: Internal Server Error for url: https://api.emporiaenergy.com/customers?email=********%40comcast.net 2025-01-22 16:57:30.813 Thread-2 (parameterHandler) udi_interface ERROR vue:parameterHandler: Discovery failed: 'NoneType' object has no attribute 'customer_gid' <restarted the NS here> 2025-01-23 09:13:58.602 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30 2025-01-23 09:13:58.603 MainThread udi_interface INFO __init__:<module>: UDI interface initializing 2025-01-23 09:13:58.603 MainThread udi_interface INFO __init__:<module>: User=0021b902658a_5 I can send the whole log file if that will help, I'd appreciate your thoughts on this Bob. @bpwwer Thank you

Rebooting solved the issue for me Update: Stopped working again, Error 500 on portal

Have you tried a reboot of your isy?

Hi @Jimbo.Automates, I am getting an error reported by the WirelessTag app about a failed URL call for all of my sensors. When I check the log I see similar errors reported there. Any idea what's going on? Thank you 2024-10-26 22:47:39,719 Thread-21 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Tag ID 6 not found.If already unassociated, please refresh the screen or move focus to another tag.","StackTrace":" at MyTagList.ethClient.TagListCached.GetTagFromSlaveID(VirtualMAC vmac, Int32 slaveid, Boolean includeDeleted)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"MyTagList.TagNotFoundFromDBException"} 2024-10-26 22:47:41,470 Thread-30 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:41,781 Thread-33 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:42,280 Thread-36 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:43,189 Thread-39 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Tag ID 4 not found.If already unassociated, please refresh the screen or move focus to another tag.","StackTrace":" at MyTagList.ethClient.TagListCached.GetTagFromSlaveID(VirtualMAC vmac, Int32 slaveid, Boolean includeDeleted)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"MyTagList.TagNotFoundFromDBException"} 2024-10-26 22:47:48,031 Thread-48 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback {"Message":"Probable I/O race condition detected while copying memory. The I/O package is not thread safe by default. In multithreaded applications, a stream must be accessed in a thread-safe way, such as a thread-safe wrapper returned by TextReader\u0027s or TextWriter\u0027s Synchronized methods. This also applies to classes like StreamWriter and StreamReader.","StackTrace":" at System.Buffer.InternalBlockCopy(Array src, Int32 srcOffsetBytes, Array dst, Int32 dstOffsetBytes, Int32 byteCount)\r\n at System.IO.StreamWriter.Write(Char[] buffer, Int32 index, Int32 count)\r\n at MyTagList.SingleShotIRC.EthCmdFF(String nickto, UsbPacket_OUT packet)\r\n at MyTagList.ethClient.RestoreListenOrTurnOff(ethMacCached mac)\r\n at MyTagList.ethClient.singleTargetCmd2(ethMacCached mac, UsbPacket_OUT p, Boolean migrationPending, Tag tag, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.SingleTagCmdWithSteppedOn(Tag tag, UsbPacket_OUT p, Int32 timeout, Boolean sweep)\r\n at MyTagList.ethClient.RequestImmediatePostbackInternal(Tag tag, Boolean save)\r\n at MyTagList.ethClient.RequestImmediatePostback(Int32 id)","ExceptionType":"System.IndexOutOfRangeException"} 2024-10-26 22:47:48,239 Thread-50 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/SaveEventURLConfig {"Message":"Object reference not set to an instance of an object.","StackTrace":" at MyTagList.EventURLConfig.Save(VirtualMAC vmac, Int32 slaveid, Boolean applyAll)","ExceptionType":"System.NullReferenceException"} 2024-10-26 22:47:49,298 Thread-50 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Unknown response 500: https://www.mytaglist.com/ethClient.asmx/SaveEventURLConfig {"Message":"Object reference not set to an instance of an object.","StackTrace":" at MyTagList.EventURLConfig.Save(VirtualMAC vmac, Int32 slaveid, Boolean applyAll)","ExceptionType":"System.NullReferenceException"}

Hi @Javi, I figured it out. The 2 eisys are on different networks (in different states). I shut off WiFi on my phone and could immediately access eisy #1 correctly (it's the remote one). I deleted the local credentials for eisy #1 forcing it to use a remote connection. All good now even with WiFi enabled The wierd part of this is that it has been working fine for months and suddenly stopped. I haven't made any configuration changes. As always thank you very much for your help!!

Hi @Javi, No errors opening the AC. The AC is showing the state changes, it seems to be working correctly. I'm not sure when it started. I just tried to sync this eisy to UD and got an error, see attached. I have 2 eisy eisy #1 has a UUID - that ends in 44 eisy #2 has a UUID - that ends in 8a eisy #1 is the one I'm having trouble with. eisy #2 is working correctly in UD. It also syncs successfully When I tried to sync eisy #1 the error message suggests that it is getting my 2 eisy mixed up somehow.

Hi @Javi, yes all of the devices are affected. The program are also affected, the states shown in the screen shot are not correct. I tried a reboot to eisy but no improvement. eisy is at 5.8.4. I have another eisy that is working correctly running 5.8.3

This issue is very similar to another thread but my issue does not include a node server, just an Insteon device. See screen shots. Thank you @Javi

Thanks Jim.

Hi @Jimbo.Automates, I see an error in the log: 024-08-22 17:27:21,169 Thread-36 udi_interface ERROR wtServer:l_error: wTagManager:f4b7248a5fb0:Clermont:post: Connection error for https://www.mytaglist.com/ethClient.asmx/RequestImmediatePostback: HTTPSConnectionPool(host='www.mytaglist.com', port=443): Read timed out. (read timeout=60) Not sure what's the issue. The tag does update if the tag is motion triggered for example, but I don't think the 60 sec pole is working. Thank you.

For me, the most recent event occurred right after the portal maintenance. It might have been coincidental, but both of my eisys failed communication with Alexa. They are on different Amazon accounts.

@bmercier, thank you for the explanation that was really helpful. Like @larryllix, this issue still occurs from time to time. Can you comment on these questions? What do you think breaks down when the routines stop working? If a routine is created, does the subscription happen immediately or when the routine is triggered? You said the subscription is permanent, I imagine they can get messed up, does Alexa simply retry to create it? Is the anything in the eisy logs that would indicate subscription problems if they occur? Disable/Enabling the skill I'm guessing breaks the subscriptions. Is there anything else we can try when the routines stop working? Thank you for your support with Alexa!

@larryllix, I've seen that before too. I should have mentioned that I deleted the routines and devices before the disable/enable. Still no luck. I may try Amazon support tomorrow to see it they can see anything from their side.

Not working for me, I've tried multiple times to enable/disable. Also deleting and rediscovering the devices but still not working. Any suggestions? Thank you.