GuitarBuilder Posted April 17, 2013 Posted April 17, 2013 The PG&E SmartMeter is provided by Silver Spring Networks. Their customer support may be of help: http://www.silverspringnet.com/services/customer-support/#.UW7rVbXvsrU
GuitarBuilder Posted April 17, 2013 Posted April 17, 2013 Michel, Has the ISY been validated by the PG&E HAN team? If not, I strongly recommend you do so as soon as possible. It would put it on the list of approved devices on their website. Here is the link: http://www.pge.com/myhome/saveenergymoney/energysavingprograms/han/validateddevice/index.shtml
Michel Kohanim Posted April 17, 2013 Posted April 17, 2013 Hi All, just wanted to let everyone know that with Walt's persistence and Vicky's dedication, we figured out the problem and are now successfully communicating with PG&E meters. The problem was that PG&E uses a 24 byte install code (not 32). Hi Gene, thanks so very much for the vote of confidence! GuitarBuilder, thanks for the information. We did apply but they want the output of test with SSN Test Harness. SSN Test Harness is over $10K ... above and beyond the exorbitant amount for a test harness, at the moment, it does not make any sense for us to pay $10K just to get a test harness for something that's supposed to be a standard (SEP) and for which ISY is certified. Analogy: if you want to work with Time Warner cable, you have to test your WiFi router with a WiFi Test Harness from Time Warner. With kind regards, Michel
arw01 Posted April 18, 2013 Posted April 18, 2013 I would call the local utility regulation office and make an inquire about that practice! My local utility is testing in a college town about 30 miles away their connected meters. May be time to bug them again!
Michel Kohanim Posted April 18, 2013 Posted April 18, 2013 Hi Alan, You should! With kind regards, Michel
GuitarBuilder Posted April 20, 2013 Posted April 20, 2013 We did apply but they want the output of test with SSN Test Harness. SSN Test Harness is over $10K ... above and beyond the exorbitant amount for a test harness, at the moment, it does not make any sense for us to pay $10K just to get a test harness for something that's supposed to be a standard (SEP) and for which ISY is certified. I think you should reconsider, Michel, and here is why: The $10K expense, although not small from a cash flow perspective, is peanuts when you view it as a marketing and sales investment. If you go to the PG&E website at the link above, you'll see a list of only 6 approved HAN devices, none of which are as good as the ISY. Since ALL PG&E customers have to visit this page to start the process, it only follows that a good number of them will actually view the list of devices - it's a great advertising exposure for Universal Devices. Now comes the good part: all small and medium business customers in California (PG&E and SCE) will be on mandatory time varying pricing by the end of 2014. For some this is OK, but for quite a few of them it is a problem that can only be mitigated through smart energy management (as is possible with ISY, not so good with HAN displays that require customer action). The utility will encourage HAN use as part of the mitigation. That is about 1,000,000 (yes, one million) potential customers for you. But wait, there's more: all residential customers will be put on time varying pricing over the next 2-5 years as well, with the same issues. Your potential market there: close to 10,000,000 (yes, ten million) households. For PG&E only, you can use half of those numbers for your total available market. Spending $10K to reach about 5.5M customers is not a bad deal in my book!
arw01 Posted April 20, 2013 Posted April 20, 2013 Try something different like a kickstarter campaign to build some publicity, earn the money for the investment in pre-paid sales of ISY994zs units. We want you to grow, be successful, and add more features!
Michel Kohanim Posted April 21, 2013 Posted April 21, 2013 Hi GuitarBuilder, Thanks so very much for your input. We have indeed considered all facets. Again, I must emphasize that just because ISY is SEP 1.1 certified, it should automatically work with PG&E and it does (Walt is the case in point). We shall certainly reconsider ... arw01, If we were to do anything on kickstarter, it would be for much more interesting and ground-breaking ideas currently baking in Chris' head (our CTO) than to contribute $10K to SSN - a multi-billion dollar company! With kind regards, Michel
GeneInSoCal Posted April 23, 2013 Posted April 23, 2013 Michel: I found these web sites for more information about testing products with SDG&E. I am not sure if this would help you or not? http://www.sdge.com/home-area-network-d ... validation http://www.smartgrid.gov/recovery_act/n ... art_meters And am I to understand that testing with the Utilities is dead in the water due to the cost of the proprietary test harness? Thank you, Gene
Michel Kohanim Posted April 23, 2013 Posted April 23, 2013 Hi Gene, Not at all. SDG&E/SCE both use Itron meters and we have two of them in the lab. We did go through SDG&E HAN Validation 8 months ago, but we failed simply because ISY was not categorized properly. I have spoken with the HAN Validation team again and we are going to resubmit by middle of next month. With Oncor, they didn't expect us to run tests against a test harness and we should be validated shortly. We are already validated for SCE and should show up on their website shortly. With kind regards, Michel
GeneInSoCal Posted April 23, 2013 Posted April 23, 2013 Thanks Michel. Like I said, I knew if anyone could work this through it was you. By the way, I believe that SDG&E requires a 16 digit MAC ID and Install Code, not 24 or 32. Gene https://www.sdge.com/webform/3837/conne ... mart-meter
Michel Kohanim Posted April 24, 2013 Posted April 24, 2013 Hi Gene, Thank you. I specifically asked them about the size of Install Code and they said all should be supported. Thanks so very much for the link. I will ask them again. With kind regards, Michel
GeneInSoCal Posted May 22, 2013 Posted May 22, 2013 Michel: Has there been any forward progress with SDG&E? Thanks,
Michel Kohanim Posted May 22, 2013 Posted May 22, 2013 Hi GeneInSoCal, Yes but it's not very positive. We are waiting for a response for an RFP. With kind regards, Michel
Michel Kohanim Posted June 19, 2013 Posted June 19, 2013 Hi Gene, Yes, we were cleared to submit again and we'll do it next week. With kind regards, Michel
GeneInSoCal Posted August 6, 2013 Posted August 6, 2013 Michel: Has there been any progress with the testing and acceptance for SDG&E?
Michel Kohanim Posted August 7, 2013 Posted August 7, 2013 Hi GeneInSoCal, Yes, a lot! Basically they ran out of funding for HAN testing and, based on PUC direction, they are moving all testing to 3rd party labs. In short, we just have to keep waiting till we are called upon by the 3rd party lab. I am so very sorry. With kind regards, Michel
zparsons Posted October 31, 2013 Posted October 31, 2013 Hi, Brand new owner of a ISY-994iZS/IR Pro here. My read of this thread is that it is possible to register the ISY-994iZS with a PG&E meter (or on the "HAN" as they like to call it). Can anyone confirm that for me?
Michel Kohanim Posted November 1, 2013 Posted November 1, 2013 Hi zparsons, Yes, absolutely. Instructions here: http://www.universal-devices.com/docs/p ... 994iZS.pdf With kind regards, Michel
zparsons Posted November 1, 2013 Posted November 1, 2013 Hi zparsons, Yes, absolutely. Instructions here: http://www.universal-devices.com/docs/p ... 994iZS.pdf With kind regards, Michel Thanks Michel. Are those instructions for the current release? My interface does not really look like that. -Zac
Michel Kohanim Posted November 1, 2013 Posted November 1, 2013 Hi Zac, You have to use the dashboard (not the admin console) the link for which is in the same document. With kind regards, Michel
rodgetk Posted December 31, 2013 Posted December 31, 2013 Michael, I followed the instructions in the document for register the my ISY 994iZ with PG&E HAN smart meter, with no success. All steps, getting the EUID, and Install Code, having PG&E register them etc, worked, it is the final pairing that was not success. PG&E could never see the ISY and I could never see the meter. (They did a ping test, and could not see the ISY during that test either). I saw on the forum that the install code length mattered for PG&E. I did choose a 24 Bytes install code length, but the ISY generated a 28 Characters long code (4 extra characters)?? Also, the PG&E technical person I spoke to confirmed that all other customers she worked with uses a 16 bytes character code. So now to my question, I noted that I can erase the install code and regenerate a new one, but if I select 16 bytes in the pull down menu on the Dashboard it generates 20 character code, and if choose the 12 byte, it does generate a 16 byte code. So should I pick 12 byte code, and retry? Also, I noticed that the Network status "Network" never reported any state like "scanning", "down" etc. I only got Time "Mon 2013/12/30... | Unsynchronized" and Meter "All OK" P.S. I'm on 4.1.1 Thanks, /Roger
Michel Kohanim Posted December 31, 2013 Posted December 31, 2013 Hi Roger, Just responded to you via PM as well. 16 bytes = 12 + 4 CRC ... as such, please use 12. This said, you MUST see ISY going through Scanning, and then Down status. If you don't get those, please contact me directly via support@Universal-devices.com. With kind regards, Michel
fmk2 Posted January 11, 2014 Posted January 11, 2014 I was able to successfully provision my PG&E meter in September, and it's been working OK. But for some reason, it has stopped. I'm now seeing something similar to what Roger has reported; - the Network shows as "Established | FA32 | 0013500100CBE43C | 25" - the Time shows as "Sat 2014/01/11 03:19:25 PM | Unsynchronized" - Meter shows as "All OK" Does anyone know how to fix this? Should I try to reprovision the meter by erasing the install code and generating a new one as Roger did? Thanks, Frank
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