My second ISY is at a location remote from my primary address and the other ISY. My setup at the secondary location is complete and devices linked. When I double-click on the Java Icon on my desktop the local IP for the ISY at the primary address has changed to the local IP for the remote location, and I can load the Admin Console. However, when I try to add the away IP to the Admin Console it is rejected. My research indicates that the fact that both ISY's do not have the same firmware may be the problem (primary address firmware is 4.1.2; remote ISY firmware is 4.0.5). I am unable to update the firmware at the secondary location using the instructions at WIKI. It may also be that my port forwarding may be wrong.

 

It is imperative that I have remote access to both ISY's.

 

I am running Mac OS 10.9.3.

 

Any help will be appreciated.

Hello smokegrub,

 

No, the firmware should not matter. As long as you have 3.3.10 and below, we have done everything in our power to make sure the new Admin Console versions are backward compatible.

 

Can you access your remote ISY by typing its URL in a browser?

 

With kind regards,

Michel

No, I cannot access it by typing the URL in a browser.

I think your remote port forwarding may be the issue. Or, possibly your remote IP address has changed. Are you using a DDNS service for the remote location?

 

-Xathros

The remote IP is unchanged. If the problem is port forwarding I cannot identify what the problem is. Could you possibly give me a call and use a remote connection to sort this out?

Hello smokegrub,

 

Please submit a ticket (links below) and we would be delighted to remote in and figure it out.

 

With kind regards,

Michel