problems - ISY-26 freezes, no login prompt?

[MikeB]

Setup a couple switches for the first time last night, and changed my login info.

 

Went to fire it up today, and the browser and ISY-26 interface just freezes - nothing is clickable.

 

Cleared out my temporary internet files, rebooted the ISY-26 & PLM - still nothing.

 

I believe I should be getting the login prompt at this point, but it's nowhere to be found.

 

Left a message at Universal Devices, sounded like an answering service maybe?

 

Anybody else have this issue?

 

Thanks!

[GPG]

Cleared out my temporary internet files, rebooted the ISY-26 & PLM - still nothing.

Mike,

 

Are you getting any LED activity on the ISY or error messages when the interface is loading?

 

I recently had a lock-up and initially the ISY/PLM did not reset for me. The ISY would start to initialize and would stop with only the RX LED on. I had to leave the ISY and PLM unplugged for 5-10 minutes, tried it again and then everything came back up.

 

Hope this helps.

-George

[MikeB]

Michel gave me a call back very quickly (thanks Michel!) and helped me through it.

 

It was a bug that crops up if you close the program while minimized. When I tried to open it again, the login window was hidden from view and unclickable.

 

He got me going again by using the "My ISY-26" link from the Universal Devices home page - worked great!!

 

Thanks again Michel...

[Michel Kohanim]

MikeB,

 

My pleasure.

 

I am going to start a topic to address this bug.

 

With kind regards,

Michel

 

Michel gave me a call back very quickly (thanks Michel!) and helped me through it.

 

It was a bug that crops up if you close the program while minimized. When I tried to open it again, the login window was hidden from view and unclickable.

 

He got me going again by using the "My ISY-26" link from the Universal Devices home page - worked great!!

 

Thanks again Michel...