Lost Event List and Status Functionality

MaddBomber83 · December 24, 2014

Hello;

I recently moved the ISY / Modem to a different location in my home and it seems to have messed with the Event List and Device Status somehow in the Admin Console. I can't see the status of any device, and hitting Query does not bring up the pop up window anymore.

The event list, when set to level 3 / communications (or any other level) never shows any information. This was on the prior (official) release and has made it through the upgrade to the 4.2.21 version as well.

The devices themselves do respond to commands from the UI (hitting on makes the light turn on); but no event, and no status.

I cleared out my logs and did some Query / Device operations, and then exported the logs below. Thank you in advance for any assistance!

Log:

INSTEON Device Control Value Time User Log Type

Office Light - Office Light Status Query Tue 2014/12/23 07:31:44 PM Web Log
Office Light - Office Light Status 0% Tue 2014/12/23 07:31:45 PM System Log
Office Light - Office Light On Level 100% Tue 2014/12/23 07:31:45 PM System Log
Office Light - Office Light Ramp Rate 0.1 Sec Tue 2014/12/23 07:31:45 PM System Log
Office-Light Status Query Tue 2014/12/23 07:31:46 PM Web Log
Office-Light Status 0% Tue 2014/12/23 07:31:47 PM System Log
Office-Light On Level 100% Tue 2014/12/23 07:31:47 PM System Log
Office-Light Ramp Rate 4.5 Sec Tue 2014/12/23 07:31:47 PM System Log
Scene:Office Light On Tue 2014/12/23 07:31:49 PM Web Log
Office Light - Office Light Status 100% Tue 2014/12/23 07:31:49 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 100% Tue 2014/12/23 07:31:49 PM System Log
Office-Light Status 100% Tue 2014/12/23 07:31:49 PM System Log
Scene:Office Light Off Tue 2014/12/23 07:31:55 PM Web Log
Office Light - Office Light Status 0% Tue 2014/12/23 07:31:55 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 0% Tue 2014/12/23 07:31:55 PM System Log
Office-Light Status 0% Tue 2014/12/23 07:31:55 PM System Log
Scene:Office Light Off Tue 2014/12/23 07:32:04 PM Web Log
ZW6.143 Power Status 45784 Tue 2014/12/23 07:32:05 PM System Log
ZW6.143 Power Status 127949 Tue 2014/12/23 07:32:08 PM System Log
Office Light - Office Light Status Query Tue 2014/12/23 07:32:12 PM Web Log
Office Light - Office Light Status 100% Tue 2014/12/23 07:32:13 PM System Log
Office Light - Office Light On Level 100% Tue 2014/12/23 07:32:13 PM System Log
Office Light - Office Light Ramp Rate 0.1 Sec Tue 2014/12/23 07:32:13 PM System Log
Office-Light Status Query Tue 2014/12/23 07:32:14 PM Web Log
Scene:Office Light Off Tue 2014/12/23 07:32:14 PM Web Log
ZW4.1 Whole House Energy Status 542225 Tue 2014/12/23 07:32:17 PM System Log
Scene:Office Light On Tue 2014/12/23 07:32:17 PM Web Log
Scene:Office Light Off Tue 2014/12/23 07:32:19 PM Web Log
Office-Light Status 100% Tue 2014/12/23 07:32:19 PM System Log
Office-Light On Level 100% Tue 2014/12/23 07:32:20 PM System Log
Office-Light Ramp Rate 4.5 Sec Tue 2014/12/23 07:32:20 PM System Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:22 PM Web Log
Office Light - Office Light Status 0% Tue 2014/12/23 07:32:22 PM System Log
Office-Light Status 0% Tue 2014/12/23 07:32:22 PM System Log
Scene:Office Fan - Off On Tue 2014/12/23 07:32:23 PM Program Log
Office-Motor On 0 Tue 2014/12/23 07:32:23 PM Program Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:24 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:25 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:25 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:25 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:25 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:26 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:26 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:27 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:27 PM Web -1
Scene:Office Light Fast Off Tue 2014/12/23 07:32:27 PM Web -1
Scene:Office Light Fast Off Tue 2014/12/23 07:32:27 PM Web Log
Scene:Office Light On Tue 2014/12/23 07:32:28 PM Web Log
Scene:Office Light On Tue 2014/12/23 07:32:28 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:28 PM Web Log
Office Light - Office Light Status 100% Tue 2014/12/23 07:32:29 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 100% Tue 2014/12/23 07:32:29 PM System Log
Office-Light Status 100% Tue 2014/12/23 07:32:29 PM System Log
Office Light - Office Light Status 0% Tue 2014/12/23 07:32:30 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 0% Tue 2014/12/23 07:32:30 PM System Log
Office-Light Status 0% Tue 2014/12/23 07:32:30 PM System Log
Scene:Office Light On Tue 2014/12/23 07:32:30 PM Web Log
Scene:Office Light On Tue 2014/12/23 07:32:30 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:30 PM Web Log
Office Light - Office Light Status 100% Tue 2014/12/23 07:32:30 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 100% Tue 2014/12/23 07:32:30 PM System Log
Office-Light Status 100% Tue 2014/12/23 07:32:30 PM System Log
Scene:Office Light On Tue 2014/12/23 07:32:30 PM Web Log
Scene:Office Light On Tue 2014/12/23 07:32:31 PM Web Log
Office Light - Office Light Status 0% Tue 2014/12/23 07:32:32 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 0% Tue 2014/12/23 07:32:32 PM System Log
Office-Light Status 0% Tue 2014/12/23 07:32:32 PM System Log
Office Light - Office Light Status 100% Tue 2014/12/23 07:32:32 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 100% Tue 2014/12/23 07:32:32 PM System Log
Office-Light Status 100% Tue 2014/12/23 07:32:32 PM System Log
Scene:Office Light On Tue 2014/12/23 07:32:33 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:34 PM Web Log
Office Light - Office Light Status 0% Tue 2014/12/23 07:32:34 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 0% Tue 2014/12/23 07:32:34 PM System Log
Office-Light Status 0% Tue 2014/12/23 07:32:34 PM System Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:34 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:35 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:35 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:36 PM Web Log
Scene:Office Light Fast Off Tue 2014/12/23 07:32:37 PM Web Log
Scene:Office Light On Tue 2014/12/23 07:32:39 PM Web Log
Office Light - Office Light Status 100% Tue 2014/12/23 07:32:39 PM System Log
Closet Light - Closet Light / Closet Light - Office Light Status 100% Tue 2014/12/23 07:32:39 PM System Log
Office-Light Status 100% Tue 2014/12/23 07:32:39 PM System Log

Errors

Time User Code Message

Tue 2014/12/23 07:31:44 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50170->80

Tue 2014/12/23 07:31:44 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:31:44 PM System -170001 <s:Envelope><s:Body><u:QueryAll xmlns:u="urn:ud

Tue 2014/12/23 07:31:49 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50182->80

Tue 2014/12/23 07:31:49 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:31:49 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:31:55 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50195->80

Tue 2014/12/23 07:31:55 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:31:55 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:04 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50218->80

Tue 2014/12/23 07:32:04 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:32:04 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:12 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50235->80

Tue 2014/12/23 07:32:12 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:32:12 PM System -170001 <s:Envelope><s:Body><u:QueryAll xmlns:u="urn:ud

Tue 2014/12/23 07:32:14 PM System -170001 [HTTP:1-33-5] 192.168.1.83:50243->80

Tue 2014/12/23 07:32:14 PM System -170001 [HTTP:1-33]: POST[1]-->/services

Tue 2014/12/23 07:32:14 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:17 PM System -170001 [HTTP:1-33-5] 192.168.1.83:50254->80

Tue 2014/12/23 07:32:17 PM System -170001 [HTTP:1-33]: POST[1]-->/services

Tue 2014/12/23 07:32:17 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:18 PM System -170001 [HTTP:1-33-5] 192.168.1.83:50256->80

Tue 2014/12/23 07:32:19 PM System -170001 [HTTP:1-33]: POST[1]-->/services

Tue 2014/12/23 07:32:19 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:22 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50267->80

Tue 2014/12/23 07:32:22 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:32:22 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:24 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50272->80

Tue 2014/12/23 07:32:24 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:32:24 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:24 PM System -170001 [HTTP:1-33-5] 192.168.1.83:50278->80

Tue 2014/12/23 07:32:24 PM System -170001 [HTTP:2-28-5] 192.168.1.83:50280->80

Tue 2014/12/23 07:32:24 PM System -170001 [HTTP:0-31-5] 192.168.1.83:50282->80

Tue 2014/12/23 07:32:25 PM System -170001 [HTTP:0-31]: POST[1]-->/services

Tue 2014/12/23 07:32:25 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:25 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50284->80

Tue 2014/12/23 07:32:25 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:32:25 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:25 PM System -170001 [HTTP:1-33]: POST[1]-->/services

Tue 2014/12/23 07:32:25 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:25 PM System -170001 [HTTP:2-28]: POST[1]-->/services

Tue 2014/12/23 07:32:25 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:26 PM System -170001 [HTTP:0-27-5] 192.168.1.83:50286->80

Tue 2014/12/23 07:32:26 PM System -170001 [HTTP:0-27]: POST[1]-->/services

Tue 2014/12/23 07:32:26 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:26 PM System -170001 [HTTP:0-26-5] 192.168.1.83:50290->80

Tue 2014/12/23 07:32:26 PM System -170001 [HTTP:0-26]: POST[1]-->/services

Tue 2014/12/23 07:32:26 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:26 PM System -170001 [HTTP:1-31-5] 192.168.1.83:50294->80

Tue 2014/12/23 07:32:27 PM System -170001 [HTTP:1-31]: POST[1]-->/services

Tue 2014/12/23 07:32:27 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:27 PM System -170001 [HTTP:2-29-5] 192.168.1.83:50298->80

Tue 2014/12/23 07:32:27 PM System -170001 [HTTP:2-29]: POST[1]-->/services

Tue 2014/12/23 07:32:27 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:27 PM System -170001 [HTTP:0-28-5] 192.168.1.83:50304->80

Tue 2014/12/23 07:32:28 PM System -170001 [HTTP:1-29-5] 192.168.1.83:50308->80

Tue 2014/12/23 07:32:28 PM System -170001 [HTTP:2-31-5] 192.168.1.83:50292->80

Tue 2014/12/23 07:32:28 PM System -170001 [HTTP:0-28]: POST[1]-->/services

Tue 2014/12/23 07:32:28 PM System -170001 <s:Envelope><s:Body><u:GetLastError xmlns:u="ur

Tue 2014/12/23 07:32:28 PM System -170001 [HTTP:0-26-5] 192.168.1.83:50310->80

Tue 2014/12/23 07:32:28 PM System -170001 [HTTP:0-26]: POST[1]-->/services

Tue 2014/12/23 07:32:28 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:28 PM System -170001 [HTTP:1-29]: POST[1]-->/services

Tue 2014/12/23 07:32:28 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:28 PM System -170001 [HTTP:2-31]: POST[1]-->/services

Tue 2014/12/23 07:32:28 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:29 PM System -170001 [HTTP:0-28-5] 192.168.1.83:50312->80

Tue 2014/12/23 07:32:29 PM System -170001 [HTTP:1-33-5] 192.168.1.83:50314->80

Tue 2014/12/23 07:32:30 PM System -170001 [HTTP:2-27-5] 192.168.1.83:50296->80

Tue 2014/12/23 07:32:30 PM System -170001 [HTTP:0-28]: POST[1]-->/services

Tue 2014/12/23 07:32:30 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:30 PM System -170001 [HTTP:1-33]: POST[1]-->/services

Tue 2014/12/23 07:32:30 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:30 PM System -170001 [HTTP:2-27]: POST[1]-->/services

Tue 2014/12/23 07:32:30 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:30 PM System -170001 [HTTP:0-26-5] 192.168.1.83:50316->80

Tue 2014/12/23 07:32:30 PM System -170001 [HTTP:0-26]: POST[1]-->/services

Tue 2014/12/23 07:32:30 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:31 PM System -170001 [HTTP:0-29-5] 192.168.1.83:50318->80

Tue 2014/12/23 07:32:31 PM System -170001 [HTTP:0-29]: POST[1]-->/services

Tue 2014/12/23 07:32:31 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:31 PM System -170001 [HTTP:1-31-5] 192.168.1.83:50326->80

Tue 2014/12/23 07:32:31 PM System -170001 [HTTP:1-31]: POST[1]-->/services

Tue 2014/12/23 07:32:31 PM System -170001 <s:Envelope><s:Body><u:ClearLastError xmlns:u="

Tue 2014/12/23 07:32:33 PM System -170001 [HTTP:0-27-5] 192.168.1.83:50324->80

Tue 2014/12/23 07:32:33 PM System -170001 [HTTP:0-27]: POST[1]-->/services

Tue 2014/12/23 07:32:33 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:33 PM System -170001 [HTTP:0-27-5] 192.168.1.83:50335->80

Tue 2014/12/23 07:32:34 PM System -170001 [HTTP:1-29-5] 192.168.1.83:50343->80

Tue 2014/12/23 07:32:34 PM System -170001 [HTTP:2-33-5] 192.168.1.83:50345->80

Tue 2014/12/23 07:32:34 PM System -170001 [HTTP:0-27]: POST[1]-->/services

Tue 2014/12/23 07:32:34 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:34 PM System -170001 [HTTP:0-31-5] 192.168.1.83:50339->80

Tue 2014/12/23 07:32:34 PM System -170001 [HTTP:0-31]: POST[1]-->/services

Tue 2014/12/23 07:32:34 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:34 PM System -170001 [HTTP:1-29]: POST[1]-->/services

Tue 2014/12/23 07:32:34 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:35 PM System -170001 [HTTP:2-33]: POST[1]-->/services

Tue 2014/12/23 07:32:35 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:36 PM System -170001 [HTTP:0-31-5] 192.168.1.83:50300->80

Tue 2014/12/23 07:32:36 PM System -170001 [HTTP:0-31]: POST[1]-->/services

Tue 2014/12/23 07:32:36 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:37 PM System -170001 [HTTP:0-33-5] 192.168.1.83:50341->80

Tue 2014/12/23 07:32:37 PM System -170001 [HTTP:0-33]: POST[1]-->/services

Tue 2014/12/23 07:32:37 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:38 PM System -170001 [HTTP:0-33-5] 192.168.1.83:50320->80

Tue 2014/12/23 07:32:39 PM System -170001 [HTTP:0-33]: POST[1]-->/services

Tue 2014/12/23 07:32:39 PM System -170001 <s:Envelope><s:Body><u:UDIService xmlns:u="urn:

Tue 2014/12/23 07:32:40 PM System -170001 [HTTP:0-33-5] 192.168.1.83:50357->80

Tue 2014/12/23 07:32:41 PM System -170001 [HTTP:0-33]: POST[1]-->/services

Tue 2014/12/23 07:32:41 PM System -170001 <s:Envelope><s:Body><u:GetReport xmlns:u="urn:u

Tue 2014/12/23 07:33:02 PM System -170001 [HTTP:0-33-5] 192.168.1.83:50466->80

Tue 2014/12/23 07:33:02 PM System -170001 [HTTP:0-33]: POST[1]-->/services

LeeG · December 24, 2014

What does Help | About display for UI? and Firmware?

Techman · December 24, 2014

Try removing power from both the PLM and the ISY then power up the PLM, wait 10 seconds then power up the ISY.

Michel Kohanim · December 24, 2014

Hi MaddBomber83,

I suspect your ISY's IP address changed and that your firewall software is blocking ISY from publishing events to the Admin Console. You might want to try accessing ISY using https and see if that helps. If it does, then it's a firewall issue and you need to put ISY in the trusted zone/whitelist in your firewall.

With kind regards,

Michel

MaddBomber83 · December 25, 2014

Swapping to HTTPS resolved it for me. Now to troubleshoot my firewall stuff. Thank you Michel / LeeG and Techman!

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