Email is not verified flag on user in portal

[NedB]

I'm trying to set up a second Echo. I've linked it to a different Amazon account, added the skill to the Echo, approved it in the Isy, and I see my devices in the under the added account in the portal. The Echo cannot discover any devices. All looks correct, except for an 'Email is not verified' flag on the new user. How can I fix that?

[Michel Kohanim]

Hi NedB,

 

Please check your junkmail for an email from UDI Sales. If you don't have it, please login as the Admin Account and reset the password for the user/email in question.

 

With kind regards,

Michel

[NedB]

I've checked both the Main account and the sub-account emails, and there is nothing from UI sales.

 

If I try to logon to the portal with the sub-account, it tells me that the email is not verified, and it SAYS it will send an email and follow those instructions. I've tried this multiple times, and no email in either account.

 

I just logged in as Admin with original account. Under new user, I've replaced the password. Is that what you mean by reset? Again, no emails and it still shows not verified.

[larryllix]

I had a problem like that with factory resetting my ISY.

You may have changed your registered email address with UDI and you are now locked out sending help to the wrong email address.

 

You would have to remember your old email address and password to get in, and then update both.

 

  or

 

Contact support and have them completely reset your account to your new email address.

[NedB]

Now I'm wondering if I even need to do this. I want both Echoes to work identically - same list of devices. I see other users that have three echoes connected to one Amazon account, one portal. THAT sounds like what I want!

 

The wiki makes it sound like I MUST have two Amazon accounts and two Portal users for the second Echo to work. Is that true or not?

[NedB]

I had a problem like that with factory resetting my ISY.

You may have changed your registered email address with UDI and you are now locked out sending help to the wrong email address.

 

You would have to remember your old email address and password to get in, and then update both.

 

  or

 

Contact support and have them completely reset your account to your new email address.

 

I've only had the Izy for about a month, and never changed the email address in that time.

 

I have reset the password to the forums - but that has nothing to do with the Izy (or Izy Portal) logon, correct?

[NedB]

Now I'm wondering if I even need to do this. I want both Echoes to work identically - same list of devices. I see other users that have three echoes connected to one Amazon account, one portal. THAT sounds like what I want!

 

The wiki makes it sound like I MUST have two Amazon accounts and two Portal users for the second Echo to work. Is that true or not?

 

I'll answer this myself - I told the new echo to switch accounts. It is now using the original isy portal account and working exactly as I want.